Dolls.MOE Reviews 

38
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I've ordered many times from Dolls Moe and I can say without hesitation that these are always the best shopping experiences ! The shipping is super fast, the items are well packaged and there is alwa... See more

Rated 5 out of 5 stars

This was my first purchase from Dolls.moe, and I had a really great experience. They were incredibly fast and thorough at every stage of the order, with clear and direct communication—especial... See more

Rated 5 out of 5 stars

The doll I bought was really perfect, pretty and really well taken care of during transport, I received her in a great/quick amount of time and overall she’s just such a cute doll, I recommend her to... See more

Rated 5 out of 5 stars

Great experience. The person who runs the website is really kind and keeps you updated throughout the process. The delivery itself was also very fast. I really had no issues at all. Highly recommend!

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4.7

Excellent

TrustScore 4.5 out of 5

38 reviews

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4.7

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(38)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The doll I bought was really perfect

The doll I bought was really perfect, pretty and really well taken care of during transport, I received her in a great/quick amount of time and overall she’s just such a cute doll, I recommend her to people ! She has such a fun and awesome face/style ! Dolls.moe is a great place to buy doll of good quality !

August 17, 2026
Rated 5 out of 5 stars

Trustworthy 💖

I've ordered many times from Dolls Moe and I can say without hesitation that these are always the best shopping experiences ! The shipping is super fast, the items are well packaged and there is always a little gift or treat in it 🍫
Thank you so much ! 💖

August 29, 2026
Rated 5 out of 5 stars

A truly positive shopping experience!


This was my first purchase from Dolls.moe, and I had a really great experience. They were incredibly fast and thorough at every stage of the order, with clear and direct communication—especially regarding shipping.

The packaging was perfect: the dolls arrived in perfect condition, and their boxes were also in impeccable shape. You can clearly see the care they put into preparing each order.

I also really appreciated the little extras, like the treats included in the package and the mini calendar for 2027: these are simple gestures, but they really make a difference and make the customer feel valued and taken care of.

Great professionalism and a lot of attention to detail. I was very satisfied with my first purchase and will definitely shop at Dolls.moe again!

August 18, 2026
Rated 5 out of 5 stars

Great experience

Great experience. The person who runs the website is really kind and keeps you updated throughout the process. The delivery itself was also very fast. I really had no issues at all. Highly recommend!

August 3, 2026
Rated 5 out of 5 stars

Perfect

I ordered a pullip from this website, she came in in perfect conditions and was really safely packaged. It only took 4 days to get my doll delivered

July 20, 2026
Rated 5 out of 5 stars

Happy with my order, once again

Throughout my orders, Dolls.MOE has always delivered. Customer service has been great any time I've had trouble (of my own making) during an order. Items have shipped fast, and have been well packed.

July 25, 2026
Rated 1 out of 5 stars

Dolls.Moe is gaslighting Me

Dolls.Moe is gaslighting Me because he has created problems between the dealer & Dolls.Moe by his own actions but not by Me. I’m just a usual customer that has received information that must be shared only between the dealer and Dolls.Moe. He has been aggressively communicating with Me though it’s his fault and responsibility to control what he does. If Dolls.Moe is lazy, it’s not my problem: instead of texting he sends screenshots. I have my personal opinion that Dolls.Moe has psychological problems because I have never faced such aggression and inadequacy, i.e. he blocks Me, then unblocks Me and looks through my social media — strange behavior: if You block and don’t want to see a person, why do You look through his her social media? I don’t understand that. & yes, he’s a very bad person because he has taken my money, my time and my health: time costs money, stress affects health — it’s my personal opinion and I have a right to say it because he has intentionally refunded 18$ though I had asked not to do it. I have screenshots of his behavior that is against all moral and ethical standards. Dolls.Moe knows that my Mother is an invalid and he is behaving without any respect towards this fact. I can’t receive money or refunds from abroad — now my payment system doesn’t work because of actions by Dolls.Moe & he has done this intentionally: this affects that my Mother cannot receive necessary medications because of actions by Dolls.Moe. & last but not least is that Dolls.Moe has been having my 18$ but Dolls.Moe has blocked Me everywhere not giving Me a chance to remind him about 18$ — in this case I have a question: “Does Dolls.Moe have problems with his memory or again he has blocked Me everywhere knowing that I can’t reach him not to refund 18$?”

July 18, 2026
Unprompted review
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Reply from Dolls.MOE

The review contains multiple demonstrably false factual statements that are presented as fact.

Specifically, it falsely alleges that Dolls.Moe intentionally caused the reviewer's payment method to stop working, preventing their mother from obtaining medication, and that Dolls.Moe deliberately withheld an $18 payment. These are serious allegations that are entirely unsupported and do not reflect what occurred. The review also attributes unrelated personal circumstances to the business without any evidence.

The relevant facts are as follows:

* The customer repeatedly demanded that we ship an order after making multiple threats and derogatory remarks towards our business.
* As a result of this conduct, we decided to refuse service.
* The customer then claimed they had previously sent us $18 "for future orders" without prior notice.
* After verifying that this payment had indeed been received, we immediately refunded the full amount. We had no intention of retaining the customer's funds.
* No alternative refund method was provided despite the customer's subsequent claims, so the only available option was to refund the payment back through its original payment method.

The review's assertions that we intentionally caused the customer's payment system to stop working, deliberately withheld funds, or are responsible for the reviewer's personal or family circumstances are false factual allegations without evidence.

We respectfully request that these false factual claims be removed or that the reviewer be required to edit the review so that it accurately reflects the facts and complies with Trustpilot's guidelines.

Refund PayPal Transaction ID : 59469951KD0436608

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