Your communication about payments is unclear. The email says I can pay the full amount or a part amount, which sounds like both options are equal. In reality, paying only a part amount causes interest... See more
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See what reviewers are saying
Really it’s very nice credit card. I hope everyone uses life time free no any type of the charge so better than others within few days card deliver my home so many many thanks advanzia.
My experience with the Gold Card has been very positive. The card is convenient and easy to use, and I appreciate the reliable service and smooth payment process.
The Credit card offers you very good amount of credit limit, they offered me 3000€ Credit Limit, I was really surprised because other Credit Card Banks don’t offer like this for first time card holder... See more
Company details
About Gebührenfrei Mastercard Gold (Advanzia Bank)
Written by the company
Die Advanzia Bank ist eine Online-Direktbank, die sich auf das Kreditkartengeschäft für Privatkunden und Unternehmen spezialisiert hat.
Für Privatkunden bietet sie die Gebührenfrei Mastercard Gold an. Als flexibles und weltweit akzeptiertes Zahlungsmittel beinhaltet diese die Vorteile einer goldenen Kreditkarte – und das frei von jeglichen Gebühren. Interessiert? Hier gelangen Sie zum Kartenantrag.
Darüber hinaus bietet die Advanzia Bank co-branded Kreditkarten für Geschäftskunden an. Damit verknüpfen Unternehmen Kundenbindung mit den exklusiven Vorteilen einer Premium-Kreditkarte. Weitere Informationen dazu finden Sie auf unserer Webseite für Geschäftskunden.
If you want to review other Advanzia Bank credit card products, please go to Carte ZERO for customers in France, Tarjeta YOU for customers in Spain, Carta YOU for customers in Italy and free Mastercard Gold for customers in Austria.
Darüber hinaus bietet die Advanzia Bank co-branded Kreditkarten für Geschäftskunden an. Damit verknüpfen Unternehmen Kundenbindung mit den exklusiven Vorteilen einer Premium-Kreditkarte. Weitere Informationen dazu finden Sie auf unserer Webseite für Geschäftskunden.
If you want to review other Advanzia Bank credit card products, please go to Carte ZERO for customers in France, Tarjeta YOU for customers in Spain, Carta YOU for customers in Italy and free Mastercard Gold for customers in Austria.
Contact info
Postfach 4108, D-54231, Trier, Germany
- 0800 880 1120
- service@gebuhrenfrei.com
- gebuhrenfrei.com
4.4
Excellent
45K reviews
Asks customers to review
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Waiting over an hour for a call
Waiting over an hour for a call over unauthorised transaction is unacceptable. I reported the transaction over a month ago and the case is still open and they charged me a fine for not paying something that I didn’t use. Whenever I call them, I get one agent that tells me it’s not their department and proceeds to connect me to unresponsive department. I know credit card information did not come from me because I am conscious about my information. My data was leaked from their side. So be aware using this bank.
November 5, 2026
Unprompted review
Good response from very beginning and…
Good response from very beginning and hands free card
November 3, 2026
Horrible experience
Horrible experience, they are impossible to contact. At first my credit card did not get delivered to me even though they claimed it was delivered. and after that I have been trying to contact them for a month just to get the card cancelled and order a new one. All I wanted to do was learn whether the credit card that showed as delivered but i did not receive was compromised or not and order a new one. (btw at the beginning I never received the SMS to login to the app and I could not use the app therefore I was really nervous about the “delivered card”)
I had got involved in this thing for the promotion but surprise surprise after the failed delivery, extremely long response times (a week for each message, and there had to be many messages because somehow they responded very poorly every time not anwering the questions at all) Finally I got the card but surprise surprise the promotion deadline is past and all I have in my hands is a nervously spent month trying to understand where the credit card was delivered to, and a credit card from this company :(
November 3, 2026
Great
My experience with the Gold Card has been very positive. The card is convenient and easy to use, and I appreciate the reliable service and smooth payment process.
November 2, 2026
Very easy use and fast peyment
Very easy use and fast peyment. I am very happy bcaz this is so good
November 1, 2026
Easy to apply and few steps to do
October 29, 2026
Good ecperience
October 29, 2026
Great experience
October 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The customer service is horrible
The customer service is horrible. I am on calls with them since 8 am today, now it’s 7 pm. Just to make one transaction. They keep transferring me to each other for no reason. Waiting on calls for around 30 minutes , they talk to you for 30 seconds, and say hold on the line for my colleague, and after a long wait, the call gets dropped. And after spending all day, they transferred me to their security team, and they said it should be fine now. When I disconnected the call, thinking finally it is resolved, went to my app and it says that my card has been blocked. Absolutely ridiculous
October 27, 2026
Unprompted review
Reply from Gebührenfrei Mastercard Gold (Advanzia Bank)
Maintaining an appropriate level of quality in customer service is, of course, extremely important to us. We are very sorry that your experience with our service hotline was not positive. In order to be able to examine your case more closely, we would ask you to send us your concern by e-mail with the subject "Trustpilot" to service@gebuhrenfrei.com.
It’s good and easy to use.
October 27, 2026
There is nothing I can but it’s perfect…
There is nothing I can but it’s perfect and Advanzia is a magnificent and efficient credit card.
October 25, 2026
Good easy to use
October 22, 2026
The best credit card in germany
Its a good card, and i will recommend it to others,
Please increase the credit limit also to 5000 Euro
October 23, 2026
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