Unauthorised removal of funds for disputed service
This company offered a test of their product for their investment portfolio which I paid for. They sent me a brochure with a usb stick in it. I never got around to testing it but was sent an invoice recently for approx €360 as they said that I had subscribed to their service. I never. I explained this to them. They proceeded to take funds from my bank account via my bank card details that I had provided them previously for the test. It is my opinion that this is a disreputable company who apply pressure techniques to try and entice potential Investors. This is not a serious company if they have to employ such techniques and then dishonestly remove funds without approval or permission. This is fraud. I would advise potential investors to consider carefully if this is the type of company that they really wish to rely on for investment advice.
Reply from Gevestor
Hello,
thank you for your feedback.
We regret that you were dissatisfied with your experience. Charges are only made on the basis of an order or subscription. Trial offers include information regarding duration, cancellation terms and subsequent conditions.
We also take allegations regarding unauthorised payments very seriously. If there are any uncertainties regarding your subscription or billing, we are happy to review the matter in detail and clarify it transparently.
Please contact us directly at dialog@gevestor.de with your customer details so we can investigate the case properly.
Kind regards,
Your GeVestor Team