Ordered on the 24th of july (more than a month ago). Still haven't recieved my package. Got my money back. Not after my support ticket or any other contact, but by leaving a one star review on trus... See more
Company replied
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See what reviewers are saying
Good price and quick delivery. Only small downside was that the boots didn't arrive in the original box as it was apparently damaged. Didn't matter on this occasion but may have done if they were a... See more
Company replied
Amazing customer service, can't fault them at all there. I will say though expect to pay £10.99 return for the postage because it's outside the UK. If your ordering boots try them on or know you... See more
Company replied
The company had the shirt I really wanted, as I could not find this shirt on many other sites. It was also on sale at a very reasonable price and my purchase and delivery of this shirt have been very... See more
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Company details
Written by the company
From the beginner to the pro, Goalinn is an online destination for professional-grade football equipment. Customers can browse an extensive range, which includes everything from football boots to clothes, accessories and equipment, all of which are sure to improve anyone’s game. For football fans, Goalinn also offers a huge selection of official football kits from many of the best international teams, as well as stocking items worn by some of the world’s best players, including the Adidas F50 worn by Lionel Messi and Christiano Ronaldo’s preferred Mercurial Vapor line. When choosing a pair of football boots there are several considerations to bear in mind; the boots must be comfortable, and they should be designed specifically for the type of football pitch, whether its natural grass, artificial turf, concrete or indoor flooring. Goalinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy.
Contact info
C/ Pirineus, 9, 17460, Celrà, Spain
- 932 20 00 89
- support@tradeinn.com
- goalinn.com
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Goalinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Ordered on the 24th of july
Ordered on the 24th of july (more than a month ago). Still haven't recieved my package.
Got my money back. Not after my support ticket or any other contact, but by leaving a one star review on trustpilot. Updating to 3 stars because it might not be GoalInn's fault.
August 31, 2026
Unprompted review
Reply from Goalinn
Hello,
We’re pleased to hear that you ultimately received your refund. However, we regret that you felt you had to leave a review before the matter was resolved. We understand how frustrating it can be to wait for an order and then experience delays in receiving a resolution.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
Expensive return fee
Easy process of buying. Came earlier than expected. Jersey very small for medium. Didn’t fit and had to be returned. Looked fine otherwise. So product itself 2-3 stars for tad bit strange fitting otherwise fine. BUT 1 star for return fee of abt 15 euro. So be very sure about the size when you buy, in this case I absolutely recommend going one size up. The idea here is obviously that people won’t send back bad buys if pricing of return is high. The profit before customer experience not very attractive.
August 14, 2026
Unprompted review
Reply from Goalinn
Hello,
Thank you very much for reaching out and sharing your feedback. Your opinion is key for us to keep improving every day.
We completely understand your perspective regarding return costs. We want to be fully transparent with you: we implemented this measure to help reduce the environmental impact caused by constant round-trip shipping.
That being said, please note that if the reason for your return is due to a defective, incomplete, or incorrect item that does not match the website, we will cover all return costs.
We have shared your comments with our team so they can be carefully considered in our future decisions.
Thank you again for helping us improve.
Best regards,
Reply from Goalinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Order pending on en-route to dispatch center with no updates.
I placed an order for soccer boots for my daughter on the 14/07/2026 order number:70839467. To date my order is in route to the dispatch center. The order missed the first estimated delivery date which was the 28/07/2026 and the second delivery date is 07/08/2026. But there is no movement and I have not received any email from your company on what to pay for custom clearance. If I had known this would be the service you provide I wouldn't have ordered from your company as my daughter's soccer tournament is now in August and she needed those soccer boots, I doubt she'll ever get a chance to use them from how you priorities your customers.
August 5, 2026
Unprompted review
Reply from Goalinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
We constantly strive to keep our catalog up to date. However, due to high product turnover in real time, temporary stock discrepancies may occasionally occur, affecting an item's availability or delaying its delivery. In these instances, we rely directly on the timeframes provided by our suppliers.
Please note that the estimated delivery dates for products not physically available in our warehouse are always displayed when you add them to your shopping cart. If you prefer not to wait, remember that you can modify or cancel your order at any time directly from your customer account.
On the other hand, as soon as your order is shipped, you will receive an email containing your invoice and the corresponding tracking number.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our services.
We apologize for any inconvenience caused.
Best regards,
Quality Product delivered on time.....
August 4, 2026
Unprompted review
Reply from Goalinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Fast delivery and good quality products.
July 31, 2026
Unprompted review
Reply from Goalinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
My Argentina training T-SHIRT
The company had the shirt I really wanted, as I could not find this shirt on many other sites. It was also on sale at a very reasonable price and my purchase and delivery of this shirt have been very fast and effective.
August 3, 2026
Unprompted review
Reply from Goalinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Goalinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Everything was fantastic!
Everything was fantastic!! From placing the order to the delivery.
July 15, 2026
Unprompted review
Reply from Goalinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Six weeks after placing this order
Six weeks after placing this order, it finally arrived... Disgraceful!
If I could, I'd leave the star classification blank!
July 20, 2026
Unprompted review
Reply from Goalinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
Arrived earlier than scheduled and the…
Arrived earlier than scheduled and the football was already pumped up 👍 thank you
July 12, 2026
Unprompted review
Reply from Goalinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Demoraram mais tempo a entregar do que…
Demoraram mais tempo a entregar do que o previsto...
July 13, 2026
Unprompted review
Reply from Goalinn
Caro(a),
Agradecemos por ter dedicado o seu tempo para partilhar connosco os seus comentários sobre a sua experiência. Ficamos muito felizes por poder atendê-lo(a) da melhor forma possível.
Este tipo de feedback permite-nos identificar os nossos pontos fortes e os aspetos em que devemos trabalhar para melhorar a experiência dos nossos clientes. Por isso, agradecemos imenso o seu feedback!
Sinta-se à vontade para contactar a nossa equipa de atendimento ao cliente através do e-mail support@tradeinn.com caso tenha alguma dúvida ou comentário.
Atenciosamente,
Not good
Not good. Sizes are incorrect. Item delyade and return process prove impossible.
July 10, 2026
Unprompted review
Reply from Goalinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
If you have received an incorrect, defective, or incomplete product, or if you simply wish to return it, please submit a return request through your customer account.
To do so, please log into our website at the top right corner using your email address and password, and go to "My Orders". Then, click on the relevant order, select the reason that best fits your situation, and follow the on-screen instructions.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Best regards,
delivery is incredibly slow
I'm going to be writing a review everyday my goods are late
1st day late i ordered my goods about 2-3 weeks ago and its expected delivery time was 24 June to 6 July and its 21:36 so its obviously not coming now
1st day late
June 6, 2026
Unprompted review
Reply from Goalinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
One of the best place to order
One of the best place to order.
Everything always goes well.
July 2, 2026
Unprompted review
Reply from Goalinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Poor company. Don't use them
Update: the response below asked me to get in touch. I did exactly that and the guy who responded provided a completely irrelevant response. DON'T USE THIS COMPANY
Placed an order in ample time for delivery for my nephews birthday. They gave what seemed already a reasonably long delivery window (ordered on 14th June, delivery by 19th to 22nd June). Particularly given there is a delivery charge. It's not like it's free delivery.
Delivery now on FRIDAY 26th JUNE - even worse!!! How long does it take to process and deliver an order?? Terrible. Company's fault not royal mail.
I emailed asking for a refund on their delivery charge. They declined and offered me a 5% discount off a future order. There will be no future orders.
The present will now be delivered late for my nephews birthday, so I will have to explain this to him (through his tears).
Don't deal with this company.
June 20, 2026
Unprompted review
Reply from Goalinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Don’t buy World Cup stickers from this store, bad customer service
Don’t order World Cup 2026 stickers from this store, they are selling what I believe to be fake stickers. I contacted customer service to highlight and they answered my complaint by asking me to log it in another way rather than just dealing with the issue.
It’s ruined the experience of collecting World Cup stickers this year because the fake stickers they are selling are the wrong size (mostly too small) and the colour is different. I compared the stickers to some from an official supplier and could clearly see and feel a difference. I already stuck quite a few before I noticed the issue, I thought it was just my sticking skills at first but it was not.
I’ve googled and don’t seem to find others who buy the official stickers having a similar issue so I think the likelihood they are fake is high but not 100%.
Hoping GoalInn will deal with the issue rather than fobbing me off
May 31, 2026
Unprompted review
Reply from Goalinn
Dear Customer,
We are very sorry for any inconvenience caused. In this case, if you have received an incorrect, defective, or incomplete product, or if you simply wish to return it, please submit a return request through your customer account.
To do so, please log into our website at the top right corner using your email address and password, and go to "My Orders". Then, click on the relevant order, select the reason that best fits your situation, and follow the on-screen instructions.
Furthermore, we have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
We apologize for the inconvenience.
Best regards,
Quick delivery and items as described
Items very quickly send and items as described. Will shop again.
June 3, 2026
Unprompted review
Reply from Goalinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Fair price
Fair price, quick delivery, product exactly as described. What else to ask`?
May 29, 2026
Unprompted review
Reply from Goalinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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