I placed an order on Friday 9am via DHL Express from Zaragoza, Spain to Solihull, United Kingdom 2 day delivery but my item just arrived within 30 hours of placing my order, the item is as described b... See more
Company replied
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I placed an order on Friday 9am via DHL Express from Zaragoza, Spain to Solihull, United Kingdom 2 day delivery but my item just arrived within 30 hours of placing my order, the item is as described b... See more
Company replied
I placed an order on Sunday and the item was out for delivery less than 2 working days later when shipped from outside the UK. The tracking information was accurate and the trainers were great. Despit... See more
Company replied
It is currently impossible to order extra T-shirts, shorts and sweatshirts in addition to the Premium Club Pack. This makes no sense, given that with one training session a day throughout August, we... See more
Over the past two weeks, I was quite disappointed with Futbol Emotion's customer service. Every response I received was an auto-generated email with a copy-paste answer. I had to wait two weeks be... See more
Company replied
En Fútbol Emotion nos dedicamos a ofrecer lo mejor en productos de fútbol, convirtiéndonos en una de las tiendas online más reconocidas y especializadas del mercado. Desde nuestro nacimiento en 2001, hemos trabajado con pasión para proporcionar una experiencia única tanto a aficionados como a jugadores profesionales. Contamos con una gran gama de productos que incluyen botas de fútbol, guantes de portero, ropa deportiva, equipaciones oficiales de más de 200 equipos y selecciones, balones y una gran variedad de accesorios, siempre adaptándonos a las necesidades de nuestros clientes. En nuestro catálogo, encontrarás productos de las mejores marcas del sector, con opciones para todo tipo de superficies y niveles de juego, desde principiantes hasta profesionales. Pero no solo nos centramos en la venta de productos, también nos esforzamos por ofrecer un valor añadido a través de nuestro contenido especializado. En nuestro blog y redes sociales compartimos noticias, consejos y análisis detallados para ayudar a nuestros clientes a mejorar su rendimiento y tomar decisiones informadas. También realizamos eventos para juntar a nuestros clientes con sus ídolos tanto en tienda como en los estadios de fútbol como el Santiago Bernabéu, San Siro o el Parque de los Príncipes. de París. Además, disponemos de más de 20 tiendas físicas repartidas por España, Portugal, Italia y muy pronto en Francia. Lo que te permite probar los productos antes de comprarlos. En Fútbol Emotion, nos comprometemos a ofrecer calidad, variedad y un servicio cercano y profesional para todos los amantes del fútbol. ¡Te esperamos!
Calle Turiaso, 27. Naves 90-94, 50197, Zaragoza, Spain
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Replied to 68% of negative reviews
Typically replies within 2 weeks
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I have still not received my order!it’s been two weeks since they said it was ready for shipping and label was created but DHL tracking shows it has not been handed over to them. I have emailed numerous times and reached out by social media and there has been no movement. I can’t speak to anyone directly. Extremely frustrating and at this point I just want a refund since I am not getting my product.
It is currently impossible to order extra T-shirts, shorts and sweatshirts in addition to the Premium Club Pack. This makes no sense, given that with one training session a day throughout August, we have to wash the kit every other day. That’s not very environmentally friendly.
We have already raised this request with the club, which presumably passed it on to the sales representative. Yet nothing has changed: it has been like this for two years. Not very professional.
Good price and quick delivery . Can't complain at all!
After 6 month of use PUMA Ultra 6 Ultimate AG White the sole started separating from the upper part of the boots. In several areas, the connection between the sole and upper has come apart, and the upper material has also torn near the sole, creating visible openings.
I received the ordered goods with a security tag attached. There was no response to my message.
Very professional and quickly
It’s one of my favourite companies
Thank you
Took a while to arrive but when it did it was quality I loved my football shirt and couldn’t stop wearing it
Jersey was in the wrong size, too expensive to return form mexico
DO NOT USE OR ORDER FROM THIS COMPANY.
Paid and ordered and a pair of football boots, item not received, chased and met with constant lies. Had to get bank involved to get money back. Absolute Joke of a company. Use at your own risk but don’t expect to receive what you ordered, just lies and excuses.More than happy to provide evidence of their lies and excuses
From Futbol side all went right.
Top product.
Just the GLS driver changed the delivery service to a fetch service for no reason (but in general a good experience with them). I was here at that time and received a message not to be here.
The prices are very reasonable and the delivery is really quick
easy to order from a big variety of products with great prices and really fast delivery at home!
Stay away! Ordered my son’s football boots online, money taken and got the confirmation email immediately. Then got an email two days later saying due to a system error the order had not gone through and to reorder. Then went to reorder and the price had gone up by €50!!! They since offered me 10% discount despite me saying I will go to Trading Standards as this is clearly a breach of our sales contract.
One week later, still waiting for the refund and they have completely ignored my last messages and conveniently, the size of boots I “purchased” has since sold out.
Never again will I deal with these crooks!
They don't update with the status of the delivery and in my case, the order never arrived, so the claim needs to be processed with Futbol Emotion and they just simply don't answer. So I paid for something I didn't get and basically lost my money, might need to continue this the legal way.
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