Blossholm Reviews 

I ordered a small lamp end of May. It was a pre-order and supposed to be in stock 26 July. One month later, i am still waiting. Customer Service responds fast, but they are not pro-active so i need to continue to enquire about the delivery. Not received anything yet. Very frustrating so having this experience makes me an unhappy customer and so why should i order from Blossholm again ? No thanks

Update -- they responded very professionally so i do have to applaud their customer service team for handling the situation

Very unhappy with my experience with Blossholm. I made my order on May 30, 2026. Today is July 14 - they haven't even dispatched the mirror I ordered. They answered my first email - stating they have problems with the items in their warehouse. But then stopped answering me. Worth to mention, they have charged me same day I ordered! But are extremely neglectful with the timely delivery.

Order Number E17163. I have been emailing and emailing this company and I have no response whatsoever. I have ordered white marble lamp in January!!! I was waiting for months for it to be delivered despite the company stating on their website that they deliver in 2 weeks (do not believe this as it is not true and see other reviews stating the same). The lamp was delivered after several months and when it was delivered the marble was cracked! The team told me that they will replace the lamp and I am still waiting and its nearly July
I have been promised that the lamp will arrive in April as it was delivered to the warehouse then they said in May and now we are in July!

It’s such a shame as the product is nice however the customer service is lacking. I would definitely look elsewhere as there are many companies that make similar lamps and deliver high quality product in the timely manner.

This is the updated review 20/07/26 After chasing the company for more than half a year, I have received the replacement lamps which arrived in perfect condition and they do work very well and are beautiful. As per my previous post, communication in this company is lacking and waiting time has been very long. I have now ordered the vase and will see how long it will take for this item to be delivered. Hopefully with this new order the delivery will be prompt and no issues with the item.

Unfortunately, this lamp did not fully meet my expectations. It arrived with some visible imperfections, and the top cover felt loose from the start. After carefully turning it only twice, the cover came off and the lamp fell apart.

I contacted customer service immediately, but it took almost two weeks and several emails before I received a response. While defects can happen, I was disappointed by both the product quality and the speed of the after-sales support.

I have come on to Trustpilot to see if my issue of non delivery is unusual and can see it may be a common problem. I can’t yet comment on quality of product as the goods have not been received after two weeks. I received notification my mirror had been shipped but it has not arrived. Order number 23911.

I will update again if I get a response and safe delivery of goods. Be aware that the UK could be a problem, I see other comments on potential customs issues.

One week after purchasing the mirror, nothing has changed. The order is confirmed, but it hasn’t been shipped yet. The website states a delivery time of 1–2 business days.
I wrote them an email, but I still haven’t received a response.
My order ID: E22259

We had an issue with our order, as the lamp arrived faulty, but Diana and the team at Blossholm handled everything with incredible promptness and professionalism. The replacement arrived quickly, free of charge, and we were very impressed by how easy and smooth they made the whole process despite the unfortunate situation. Excellent customer service from start to finish.

The Auríe lamp is my favorite piece in my house!

The Blossholm Team are the super helpful and kind!

Loved the overall experience with this brand

Their Auríe Portable Lamp is of amazing quality, design and materials. They also cover all duties and costs on delivery to the UK! The customer service was quick friendly, and exceptionally helpful. A worthwhile purchase in every sense.

What an amazing company I have dealt with! I had taken delivery of my tow lamp yesterday, one which was damaged! I emailed them and a new one was sent out immediately! The duty fee which I originally didn’t expect but then took on the chin, I had mentioned and she apologised and after sending the receipt this morning I had the refund within 30min.
I know things happen but can not express enough how easy and prompt the service was!! Thank you 🙏🏻

Great product, great customer service, great company. Highly recommend!

Sent numerous emails to customer service with no response to claim back the duty charge on the lamp when delivered.

I have sent CS UPS information so they have everything they need.

The website states they will refund any duty that is charged, so i’m waiting for my reimbursement.

Perhaps the company would care to get in touch and let me know.

The mirrors from Blossholm are absolutely top-quality — beautiful design and excellent materials. What truly sets Blossholm apart, though, is their exceptional after-sales customer support: fast, friendly, and incredibly helpful. It’s rare to find a company that delivers both great products and such outstanding service. I couldn’t be happier with my purchase and I highly recommend Blossholm to anyone looking for mirrors!

Clear communication about the delivery. The product looks great and exactly as I expected.

Saw the add though Instagram which led me to the well designed company site showing both the selected miroir and lamp in situation through short movies. Very useful for the decision making.
The ordered marchandise arrived well packed, and did not disappoint, to the contrary!
I had an issue with a high bill sent by UPS for import and tax duties pkus delivery. Contacted, Blossholm customer service was readily available, super friendly and managed the case swiftly to my entire satisfaction.

Good quality product and excellent service despite of external complications. Highly recommended.

I ordered a large mirror. It arrived incredibly fast (I live in Ireland). It was packaged excellently and the delivery man carried the item in the door for me. The product is gorgeous. We did notice a defect on the mirror which was disappointing. I emailed the blossholm team to see if it would be possible to exchange the mirror. Sara responded straight away and I received a notification that a new mirror was being processed. Looking forward to receiving the item.

Beautiful lamp that looks lovely and elegant in any room. Delivery was prompt and packaging was professional.

Delivery transparency and quick delivery. Product was as expected, super beautiful.

In love with this lamp. The Calacatta Viola Marble is beautiful. The size is perfect and i love that it is portable. 10/10, will be buying more in the new year.