Blue Light Card Reviews 

27,204
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,825 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff who expertly guide members through card applications and promptly resolve technical problems. People really appreciate the extensive variety of valuable discounts and straightforward voucher codes that make shopping much more affordable. Some reviewers were not happy with customer support response times, mentioning that waiting several days for a reply can be frustrating. A few other people also felt that reaching someone was extremely difficult due to the total absence of a direct phone line. Reviewers noted that unresolved ticket issues occasionally left them feeling unsupported when trying to sort out financial concerns.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and friendly communication across the... See more

Customer service

Customers report positive experiences with customer service, highlighting helpful and friendly communication.... See more

Discount

People report positive experiences with discount, highlighting the great savings on holidays, everyday... See more

Response time

Reviewers highlight positive aspects of response time, reporting fast and efficient communication from the... See more

Service

Clients share positive opinions on service, highlighting efficient assistance and quick response times from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After booking a members only day at Thorpe park for the 4th year a very important event came up on the same day 🤦‍♀️ Thorpe park themselves weren’t very helpful at all and I had 3 very disappointed t... See more

Company replied

Rated 5 out of 5 stars

Tracy was an enormous help when reinstating our Cineworld tickets booked through Blue light when my children were unwell and couldn’t attend. She sorted out replacement codes promptly and kept me upda... See more

Company replied

Rated 5 out of 5 stars

Saved more money than the subscription on first use. Have got over shyness about asking if sellers offer blue light discount. Number of sellers offering discount has increased over the last 2 years.... See more

Company replied

Rated 5 out of 5 stars

For the price of a fancy coffee, this little card punches well above its weight! ☕😀 It costs just £5, but I've saved many times that with the discounts available. There are loads of offers to c... See more

Company replied


Company details

  1. Online Marketplace
  2. Coupon Service

Written by the company

There’s a group of people who are always there for us: the blue light community. They work tirelessly to keep us safe, healthy and supported; often going into unknown dangers to do so. They make sacrifices every day, and we want to thank them for it. With millions of registered members across the country, Blue Light Card is partnered with almost 13,000 retailers both national and local, providing savings, discounts and benefits that often aren’t available to the general public. These include Toby Carvery, Hotels.com, Cineworld, Sky, EE and Halfords to name a few. Using their Blue Light Card discount card (costing just £4.99 and lasting two years), members can access a range of fantastic online discounts via our website or app as well as in a range of high street retailers, restaurants and cinemas across the UK. We are Blue Light Card. We’re there for the people that are there for all of us. For more information on who qualifies and the offers available, visit www.bluelightcard.co.uk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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No recent history of asking for reviews

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4.6

All reviews

(27,204)

5,497 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Retired trying to renew card

Went to renew online 3/9 not due until 30/09. Money taken immediately, and online card blocked immediately as evidence of work history not passing scrutiny.i have been retired 2yearsI was asked for pensions proof, only state pension so I sent proof of that. Still asking for proof of employment although I had none(retired) I asked them to check my BLC history which they have as I’ve had one for many years. I contacted my last employer who sent me what I needed.
Would have helped if a human could have been on the end of a phone. I use BLC often and am thankful for it but could have done without the stress

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and helpful

Christian was very helpful with my request when I had sent my card to my old address. He promptly fixed the issue and was super kind. Thank you

September 7, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a Tesco and an M&S gift card…

I bought a Tesco and an M&S gift card and both initially worked. Now I go to Wallet in the app, then "Shopping cards" then click on the shopping card i want and "View card" and get faced with "Oops! Something went wrong. Go back."
No help from customer care yet so unable to use the cards. What a waste of time and money

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Updating details

I have used blue light card for several years. I recently contacted customer services (help) to request assistance updating my registered email after changing roles at work.
Grace responded to my request promptly and efficiently. I will continue to use blue light.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had a difficulty using a credit card via apple pay to buy a store card via Blue Light Card .BLC systems kicked in and locked me out just in case it was someone misusing my accout. Contacted BLC and Sakaria on the helpdesk sorted me out in no time. Great card and great customer service

September 6, 2026
Unprompted review
Rated 4 out of 5 stars

You can get some good deals with blue…

You can get some good deals with blue light.
However there are occasions when it offers deals which is mainly holiday discounts and they are the same price or more than the holiday company direct.
Occasionally get hotel nights at a good discount.
Cinema is the best dels

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you blue card this first time…

Thank you blue card this first time I’ve managed to use it and you saved me a lot of money so thank you very much it’s appreciated I’ve worked for nhs for 40 + years and it’s lovely to get something back so that’s amazing 🤩

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Went through a complete name change and it’s been hard work trying to update everything but Manmeet made contact and updated everything quickly and ordered a new card. Great customer service

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Blue Light Card used for purchases

I worked for the NHS for 49 years and set up a my original Blue Light Card with my ID badge. I'm now retired and still qualify for my Blue Light discounts. The Blue Light team are an excellent service and the card is just fantastic helping with savings in various shops, on holidays, restaurants and many other things.

I have recently used my Blue Light Card twice to make two different purchases. I checked on the Blue Light site directly before buying. This was quick and easy to do and when I saw the discount available, this made my mind up!

The first was when booking a cruise with Fred Olsen - both my husband and I have £100 per person, on board credit each! I am absolutely delighted as this can go towards drinks, excursions or purchases made on the ship when we travel.

The second purchase was a Shark LED Face Mask - these are expensive to buy (well worth it though!), but with my Blue Light Card, I got a £39.99 discount when buying direct from Shark - just amazing! Thank you Fred, thank you Shark and a big thank you Blue Light! 🤩🤩🤩

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

Continually faulty app/website

Not even a week after making a complaint about not being able to get access to my wallet for 4 days. It worked for a few days this time even worse not getting code to login into account has I have to keep deleting app or keep clearing cache to get to the website/app now not receiving codes to login

September 6, 2026
Unprompted review

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