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Company details
Written by the company
Velkommen til beba.dk - hvor kvalitet og kreativitet mødes! Hos os finder du et omhyggeligt udvalgt sortiment af aktivitetsmøbler og interiør designet specielt til børneværelset. Vores mission er at berige børns liv med møbler, der ikke kun er smukke og sjove, men også fremmer aktiv læring og udvikling. Fra innovative opbevaringsløsninger til inspirerende legeområder, hver eneste vare i vores kollektion er håndplukket med tanke på sikkerhed, holdbarhed og stil. Vi tror på, at et børneværelse skal være et sted, hvor fantasi kan blomstre, og hvor hver detalje understøtter børns kreative udfoldelse. Vores kunder er vores største prioriteter, og vi er dedikerede til at levere en service, der går ud over det sædvanlige. Vi værdsætter dit feedback og er altid klar til at hjælpe med vejledning eller at besvare spørgsmål. Udforsk vores farverige verden på beba.dk, og opdag hvordan vi kan hjælpe med at skabe et magisk og funktionelt univers i dit barns værelse. Dine tanker og anmeldelser er vigtige for os, og vi ser frem til at høre om dine erfaringer på Trustpilot!
Contact info
Nøddevej 18, 6600, Vejen, Denmark
- kundeservice@beba.dk
- beba.dk
3.9
Great
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good quality, great price.
Quick delivery, had some questions for customer service after I ordered and they were friendly and quick to reply. The product is solid, and nice wood quality. I have recommended to a friend looking for something similar and they have bought the same bed. It is possible to get many different measurements which I love.
I would absolutely buy again.
April 1, 2025
Unprompted review
Reply from Beba.dk
Dear Ed
Thank you so much for your wonderful review 🤎
We’re happy to hear that you’re satisfied with both the bed and the service you received from our team. It means a lot that you’ve even recommended us to a friend – that’s the biggest compliment we can get.
We hope the bed will bring many years of joy, and we’d love to welcome you back anytime!
Best regards
Julie
Personable and professional
Personable and professional customer service from people that care about their products and customers. Would recommend Beba to anyone and look forward to our next purchase :)
January 28, 2025
Unprompted review
Reply from Beba.dk
Hi James,
Thank you so much for your review! We’re really happy to hear that you had a positive experience with both our customer service and products. It means a lot to us that you feel we genuinely care about our customers. We’re already looking forward to helping you again with your next purchase 😊
Regards,
Julie
Hepful Customer Support
This company is new, so I was hesitant to order from them. However, I was pleasantly surprised by their helpful customer service.
I placed an order on December 18th, hoping it would arrive before New Year's Eve. Unfortunately, by January 5th, I still hadn't received any updates on its status. Since I no longer needed the items, I contacted customer service to cancel the order.
After reading some negative reviews, I wasn't expecting a quick response. However, Julie from customer service promptly answered my request, cancelled my order, and issued a refund.
Despite this positive experience with customer service, I'm still taking away 2 stars. It would have been better to receive proactive updates about my order, such as a notification that the supplier was on vacation, during the long waiting period.
January 8, 2025
Unprompted review
Reply from Beba.dk
Hi Letai Cristian,
Thank you for sharing your experience, and we really appreciate your feedback! We're so glad to hear that Julie from our customer service team was able to assist you promptly and resolve your issue. We completely understand your frustration with the delay, and we apologize for not providing more proactive updates along the way. Your comments are invaluable to us as we work to improve, and we’ll definitely take them into consideration to enhance our communication in the future. We hope to have the chance to serve you again under better circumstances!
Regards,
Beba
Lack of communication, 4 weeks delay and counting
We placed an order on November 20th, which for Christmas presents is very early. 2-5 weekdays was advertised as the delivery window on beba.dk for that article. Now a month later, we still have no information on when our order will be delivered, if it is to be delivered at all. (I'm wondering if Julie will use the Christmas season as an excuse for the delay in her response to this review :) )
Very conveniently, the website's customer service does not have a phone number to call, so we're stuck with email that now mostly go unanswered.
I would definitely avoid ordering from there, and recommend whoever manages beba.dk to find another line of business if they cannot fulfil orders or answer customer queries.
December 18, 2024
Unprompted review
Reply from Beba.dk
Dear Jules,
We sincerely apologize for the frustration and disappointment you have experienced. Your feedback is taken very seriously, and we deeply regret not meeting your expectations for communication and delivery. You are absolutely right—when we promise a delivery time of 2-5 weekdays, it is completely unacceptable that your order has been delayed this significantly.
Regarding our communication, we strive to respond to all emails within 24 hours. Since your last message was sent late yesterday evening, we are replying to you now, but we understand how this does not excuse the lack of proactive updates on our part regarding your order.
We are currently in close contact with our supplier to get a firm update on your order and ensure its delivery as soon as possible. We will follow up with you directly as soon as we have confirmation, and we are taking immediate steps to improve our processes to prevent this from happening again.
Once again, we are deeply sorry for the inconvenience caused. We value your trust and are committed to making this right for you.
Kind regards,
Julie H
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