BeautyTheShop Reviews 

4,132
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the ordered items arrive very quickly and are always carefully packed to ensure protection. People are also very happy with the competitive prices, huge selection, and authentic fragrances received. Consumers appreciate receiving tracking updates and extra little gifts like samples with their purchases. However, some customers also noted issues with damaged products or receiving incorrect bottle sizes. A few people experienced frustrating problems when trying to resolve these order issues with customer support. Some reviewers felt disappointed by unhelpful responses or delays when addressing missing items.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting authentic and high-quality... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping speeds and... See more

Price

Customers had positive experiences with price, frequently highlighting significant savings compared to other... See more

Order

Consumer experiences with ordering are mixed, reflecting a high level of disagreement. Many customers report... See more

Quality

Clients share positive opinions on quality, consistently highlighting solid fragrances and great service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered Bois Imperial Extrait and the item arrived in perfect condition, extremely well packaged and to my surprise there was a little gift bag with two samples and some skin care. Amazing service t... See more

Company replied

Rated 5 out of 5 stars

Ordered Ex Nihilo Blue Talisman & Malibu Party at the Bay. Arrived very quickly considering this was shipped from Madrid, Spain. Please ignore these stupid reviews questioning authenticity… BeautyTheS... See more

Rated 5 out of 5 stars

Very happy first experience using BTS for purchase of a heavily discounted Acqua di Parma item. Well packaged item arrived just a few days after order, received via our excellent Royal Mail delivery t... See more

Rated 5 out of 5 stars

Having read some of the reviews about 'scam' perfumes, I was slightly worried when I ordered a bottle of Bandit, by Robert Piguet. I had previously paid £200 for this but the Besuty the Shop price... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

About BeautyTheShop

Written by the company

With more than 13 years of experience in the perfumery and professional cosmetics industry, a catalogue of over 12,000 products and a presence in over 30 countries, Beauty The Shop is a benchmark For online shopping based on the following principles:

⭐Only original products.

🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.

↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.

🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.

Join us and discover the best cosmetic products and fragrances.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(4,132)

424 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars

The shipping time is reasonable—about 5 days from the date the order was placed. The packaging inside could be better, but a big plus is the very reasonable prices and the authenticity of the products. The large number of niche brand samples (Creed Aventus, Ex Nihilo Blue Talisman, Orto Parisi) and many others deserves special mention—there were 6 in total, plus a 5ml serum and a hyaluronic acid cream. Additionally, a 10% discount card for future purchases. This is a European-level deal for an order totaling 610 EUR. I highly recommend it, best regards, and I’ll definitely be back.

September 7, 2026
Rated 5 out of 5 stars

The oder arrived on time

The oder arrived on time. The samples perfumes were top notch ex nihilo blue talisman extrait powerful performance,,by all standards, essential perfume Bois imperial and goldfield and banks ingenious ginger eau perfume. I was afraid because of the negative reviews. But hey my experience with this online shop is excellent. The perfumes were 100% iginor the negative reviews. They are genuine perfume shop without any manlace

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible service I returned…

Absolutely terrible service I returned £198.70 worth of perfume in June in perfect condition unopened and provided photos and proof of postage and the company have not responded to any of my emails or refunded me on receipt of the perfume - do not risk purchasing from BeautyTheShop it is not trustworthy or reputable . 11th June 2026 I requested to return for a full refund

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy Ex Nihilo from here!

Do not buy Ex Nihilo from here!
I bought Ex Nihilo Speed Legends - good price (at least 40 off Selfridges) - boy was that a mistake
They sent a counterfeit bottle
Did not reply to customer service
Opened a Paypal dispute which I am awaiting the outcome of, thank goodness I paid with Paypal and not debit card otherwise I would have had zero protection

These guys are frauds selling fakes - do not trust the positive reviews!

August 22, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. Customer service is dreadful. I am still awaiting a refund from June. Zero communication so now I will report to my credit card issuer to raise a dispute. Companies like this should not be allowed to trade.

August 21, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experinece

I placed an order with BeautyTheShop on 23 July 2026. Almost a month later, I still had not received it despite having made full payment.

Communication was nonexistent; I wrote many messages. No satisfactory solution was provided. I have now requested a full refund and submitted proof of my payment.

Very disappointing experience. I will update this review if the refund is processed promptly.Spare your money and addistional stress. Parfumes should be fun, no stress with admiting complains to European Consumer Centre in Spain. For me, living in Eastern Europe, losing this amount of money is significant and has a real financial impact. That makes the lack of communication and delay in resolving the issue even more upsetting.

August 20, 2026
Unprompted review
Rated 2 out of 5 stars

I tried to buy a perfume

I tried to buy a perfume. When choosing method of payment there were 4 choices but only pressing on creditcard worked. When choosing method of delivery it also could only be delivery at a delivery service (which was not possible near my adres), deliveron an address could be selected but also have no reaction. I aborted the purchase because I don’t trust the website after this

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

It was a first time that I bought a…

It was a first time that I bought a expensive perfume and when it came i just shocked it was to small for that price and it's about 5 days I sent an email to them for return to get my refund and they are not respond it is so unprofessional and very bad service

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

amazing company

Ordered 4/5 times from this company and it has been amazing every time! Samples always with order and also best priced online. Thanks alot :D

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

really happy with my order

really happy with my order. this isn’t my first time buying perfumes from this website. I order fragrances for both myself and my girlfriend, and I’ve always been satisfied, products are authentic, the prices are fair, and the service is great. before placing my first order, I spent some time reading customer reviews. Everything looked trustworthy, so I decided to give it a try, and I haven’t regretted it since.

I remembered your store today and decided to leave a review because you deserve it. Thanks for the great service and for the quality perfumes! I picked up Pana Dora Aqua De Dora, it’s a really solid men’s fragrance. Definitely a great choice if you’re looking for something classy

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

This is my first purchase on this…

This is my first purchase on this website. I bought Amouage Guidance Edp. Original perfume, immediate shipping. Sure, it took a few days, but that's because it's shipped to the UK from Madrid. Everything can be tracked on the website. As a gift 🎁, I got freebies: perfume samples and a serum. I'll definitely be back!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Best niche order

This was my second order, and definitely not my last. They have an excellent selection of niche fragrances, including many brands that are almost impossible to find here in the Czech Republic. My order was shipped quickly, and I received clear tracking updates throughout the delivery process. I also appreciated the transparent shipping costs with no unexpected fees at checkout. Everything arrived well packed and exactly as expected. I can confidently recommend this store to anyone looking for authentic niche perfumes.

July 21, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look