BeautyWellness.ca Inc. Reviews 

534
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast shipping, great prices, and the helpfulness of the support team. Consumers frequently point out the wonderful selection of items and the secure packaging that ensures orders arrive safely. Buyers are very happy with the smooth shopping process and timely delivery updates provided. However, some reviewers were not happy with specific product performance or the strict return policies. A few consumers mentioned that certain items did not match expectations or failed to work properly right out of the box. Some people experienced minor disappointment when items arrived with defects or color discrepancies.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great selection and... See more

Order

Reviewers mention positive feedback about order, noting that packages arrive quickly and customer service is... See more

Delivery service

Consumers find delivery service to be positive and consistently report fast shipping times and secure... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, highlighting quick responses and... See more

Price

People report positive experiences with price, describing costs as fair, reasonable, and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and... See more

Company replied

Rated 5 out of 5 stars

I have been a customer for quite sometime. Great prices, great products, fast delivery and top notch customer service. I had a problem with a product and within an hour of contacting them through em... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff. However, not easy to speak to a person when you call customer service for advice. Very competitive pricing - couldn’t find any product for cheaper elsewhere. Be sure to ask for... See more

Company replied

Rated 5 out of 5 stars

Products received in perfect condition and timely. I was disappointed with the red as it did not match the photo. When I emailed about it, they refunded me immediately and gave me extra points toward... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Gift Shop
  5. Hair Product Store

Written by the company

BeautyWellness.ca offers leading brands in beauty & wellness products, at competitive prices, to customers across Canada. We strive to make our eCommerce business stand apart by delivering exceptional customer service. We aim to treat all customers, as we wish to be treated. We have about 2,000 products that range from cutting edge grooming tools and hair care products to spa day gifts and smart snacks.


Contact info

4.9

Excellent

TrustScore 5 out of 5

534 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(534)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Perfect

Perfect, sipping is so fast.

August 23, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks Ilijana!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. However, not easy to speak to a person when you call customer service for advice. Very competitive pricing - couldn’t find any product for cheaper elsewhere. Be sure to ask for a code for price reduction.

August 3, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks for sharing your feedback Nadeem.

Rated 5 out of 5 stars

Great deals and fast shipping

Great deals, fast shipping, and a generous reward program! I'm super happy with my purchases. Thank you!

August 24, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is wonderful to hear! Thank you very much Rachel.

Rated 1 out of 5 stars

poor customer service and defective product

Title: Poor customer service and defective product (StyleCraft Reign)
Rating: ⭐️☆☆☆☆ (1 Star)
​"I purchased a StyleCraft Reign Clipper, but right out of the box, it pulls and snags hair instead of cutting smoothly. When I reached out for help, they refused any return or exchange simply because the tool had been tested and used once. Selling a professional-grade tool that doesn't work and refusing to stand behind it is unacceptable. Buyer beware of their return policy if you run into a defective product."
​Message to StyleCraft Manufacturer Support
​Since the retailer won't help, you should bypass them and go straight to the manufacturer. StyleCraft usually has a warranty process for defective items.

August 21, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We’re sorry to hear about your experience with your StyleCraft Reign, and we completely understand your concern with a professional clipper that is not performing as expected.

We would, however, like to clarify that we have not refused to help or left you to deal with the issue on your own.

When you contacted us today, we responded with some initial troubleshooting steps to help determine why the clipper was pulling or snagging. With professional clippers, issues like this can sometimes be resolved through cleaning, lubrication, blade alignment or adjustment. In other cases, there may indeed be a problem with the product itself. For this reason, we first need to understand and troubleshoot the issue before determining the appropriate solution.

After you confirmed that you had already cleaned and lubricated the clipper and the problem continued, Alex personally attempted to reach you by phone several times and left you a voicemail. We have since been in contact, and as agreed, Alex will be calling you again on Monday.

To be clear, **we have not made a final determination regarding your clipper, nor have we refused to assist with a potentially defective product.** If troubleshooting indicates that there is a legitimate product defect, we will work with you on the appropriate next steps and resolution.

Your case remains open, and we look forward to speaking with you on Monday, better understanding what is happening with the clipper, and working toward an appropriate solution.

— The BeautyWellness.ca Team

Rated 5 out of 5 stars

I had a very good experience with Beautywellness.ca

I had a very good experience with Beautywellness.ca . These guys are the best . I ordered a trimmer and updated a new address . They were so helpful to change the shipment towards new address . I really Appreciate u guys .

Prices are good . Service is good .
Thanks team .

August 5, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Ashish! Thanks so much for sharing.

Rated 5 out of 5 stars

second to none in every way. A favorite!

excellent pricing …. wonderful selection of products and lightning fast delivery.
can’t ask for more. if i do want more . i will go to this company first.

July 25, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Awesome to hear Stephen! Our whole family appreciates your support!

Rated 5 out of 5 stars

I had a great experience shopping at…

I had a great experience shopping at Beauty wellness, their customer service is exceptional and their prices are great in addition to the many coupons for frequent shoppers.

July 15, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Much appreciated! Thank you for sharing.

Rated 5 out of 5 stars

Awesome prices!!

The prices were awesome for the products I bought! I was so happy to find the leave-in conditioner, I use. Love it!!!

July 2, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That's great to hear Carmen! Thanks for sharing.

Rated 5 out of 5 stars

Delivery was quick!

Delivery was quick!
I haven't opened to use my ordered products yet. Will edit about them in the future!

June 19, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you Kathy!

Rated 5 out of 5 stars

Excellent prices

Excellent prices. Canada Post delivered to my mailbox promptly!

June 9, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks for your support Shelley!

Rated 5 out of 5 stars

Good experience

Was unsure at first because it was my first time coming across the website but after all it was an amazing experience, Alex helped me out a ton and my package came in few days after I ordered it!

May 30, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

So glad we could assist you! Thanks for sharing.

Rated 5 out of 5 stars

I would like to share my experience…

I would like to share my experience with BeautyWellness.ca following a recent purchase.
I was searching for a birthday gift for a friend and decided on a high-quality clipper and trimmer set, specifically the BaBylissPRO Duo Ergonomic Clipper & Trimmer. When I checked the manufacturer’s website, the product was unfortunately out of stock. However, I came across the same item on BeautyWellness.ca at a discounted price.
Before making a purchase, I reviewed customer feedback about the company and found that the majority of reviews were positive. This gave me the confidence to proceed with my order. During the process, I encountered a minor issue related to delivery timing. I contacted the company and spoke with Alex, who provided excellent customer service. He was attentive, understood my concern clearly, and resolved the issue promptly.
Overall, my experience was very positive. Based on both the competitive pricing and the high level of customer service, I would confidently recommend BeautyWellness.ca to anyone looking for quality products at a great value.
-P

May 20, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We are so happy we could help you out Prab. The whole family really appreciates your support!

Rated 5 out of 5 stars

Great prices

Great prices, great service and they were very good with communication to make sure I got my package on time for a gift for my daughter. She was so happy with the purchase. Highly recommend this company. They really care about their customers!

May 27, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is awesome to hear Jessica. We really appreciate your support!

Rated 5 out of 5 stars

​I had a wonderful experience ordering…

​I had a wonderful experience ordering from Beauty Wellness! I accidentally missed out on a 15% discount code and left a comment on their Facebook page about it. Their customer service team reached out to me directly and honored the 15% savings instead of the 9% I originally had. That is top-tier customer care! My order arrived quickly, and I am incredibly happy with the service. I will definitely be a returning customer!
This is my very first time purchase an item of this website. Wished I knew about this company before.

May 19, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks so much for sharing Kathy!

Rated 5 out of 5 stars

Amazing experience

We worked with Alex and he was great! They got back to us very quickly and helped us with an issue we had with part of our order. We will be buying again

May 26, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks for sharing Allie. Happy we could help.

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