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Review summary

Created with AI, based on recent reviews

Evaluating 645 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting significant improvements in water pressure and the wonderful feel of their skin and hair after using the shower filters. Consumers also highlight the outstanding customer support, mentioning that the team responds rapidly and resolves inquiries with remarkable efficiency. However, some reviewers were not happy with product durability, pointing out issues like cracking, leaks, or parts falling apart after a few months of use. A few other people also felt that customer service fell short when dealing with these hardware failures or delayed responses.

What people talk about most

Quality

Consumers find quality to be positive, highlighting how the filtration effectively softens hair and improves... See more

Customer service

People report positive experiences with customer service, often praising the quick responses and helpful... See more

Response time

Customers consistently note positive experiences with response time, frequently praising the fast problem... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the remarkably easy installation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service! I love the product (Eskiin Hand Held Showerhead) and for whatever reason, it developed a loud vibration. After going through all of the suggested troubleshooting and having... See more

Rated 5 out of 5 stars

The pressure is AMAZING, the way my skin & hair feel is again AMAZING. I am in LOVE with this product & am getting another one for my Momma. She needs assistance with her shower 89yrs old & she only c... See more

Rated 5 out of 5 stars

Love, love this product. Installation a breeze water is like a rainfall very soothing and calming enjoyed my first shower so much I’m purchasing a hand held. Best gift my daughter ever gave me.custome... See more

Rated 5 out of 5 stars

We are absolutely shocked how well our shower filter works! I was skeptical when my wife ordered it, but was completely amazed when we installed it. Never have I seen such a dramatic (positive) chan... See more


4.4

Excellent

TrustScore 4.5 out of 5

778 reviews

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No history of asking for reviews

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4.4

All reviews

(778)

609 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you!!!

Thank you!!!!
Truly this shower head has changed my family!!!! Best product I have ever purchased and results that I never expected!
My hair and scalp feel human again!
My sons dry itchy skin is healthy and soft!
My husbands eczema is healing! We changed nothing except your shower head! Truly this is the best purchase ever! We will be life long customers to the filter! And I am telling everyone!
Thank you

November 1, 2026
Unprompted review
Rated 5 out of 5 stars

A great company.

Eskiin has proved to be everything they claim. I used their product for years and was overwhelmingly satisfied. Recently, I had to cancel my subscription because I moved. In true Eskiin fashion, they answered my email in 30 minutes and had my subscription canceled with a thank you note. Their product and customer service is hard to match. Love this company.

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

We loved our first eskiin shower head…

We loved our first eskiin shower head so much that we ordered a second one for another bathroom. When we ran across a problem with one of the pieces, I contacted them and got it taken care of within an hour! They have the best product and the best customer service!!

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

What a shower !

What a shower !! This is the best showerhead I have ever found! No joke! I feel cleaner, I dont have to dodge clogged sprayers on a so called great showerhead. Nope found Eskiin and it is wonderful. Customer service is just as awesome! Thanks for making the best!!

November 1, 2026
Unprompted review
Rated 5 out of 5 stars

In purchasing my new home i was not…

In purchasing my new home i was not aware of how "hard" and mineraluzed the water was until I noticed the rings in the toilet bowls. AWFUL! Then I noticed the difference in my hair when I traveled and decided I wanted a change. I purchased the eskiin shower head and love the experience of the rain like shower and the difference in my hair and softness of my skin. Wonderful product and great customer service!!!!

October 30, 2026
Unprompted review
Rated 1 out of 5 stars

Abuse and absurd

If your residential water or even Well water is so absolutely trashed, you need a whole house filter. This product is absolutely ridiculous. The only water you’re going to treat. Is that in your shower you’re going to ignore all the rest of the water in your house.

This is an example of what so many companies do today to create fear to sell a product to the marginally intelligent they should be ashamed of themselves. They should be put out of business absolutely ridiculous to take advantage of others.

October 28, 2026
Unprompted review
Rated 5 out of 5 stars

eskiin......Amazing!

eskiin First of all, the product is AMAZING. I have already purchased 6 for myself and family members.
The customer service is as amazing as the product. I have had questions, and every time I reached out, they were super quick to respond and very accommodating.

October 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and support

Excellent product and support. I had to reach out to them on a Sunday with a question and they responded!!! WOW
Fixed my problem too and I live my eskiin it’s a great filter. .

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company, I took a chance on the shower head for I was looking for one with a filter. And WOW!!! Just WOW. My hair feels sooo much better, last longer in-between shower, its doesnt fall out as much either which is a big thing as we age. If your still going back and fourth on this one. I say GO FOR IT. You wont be disappointed. Love love the customer service. Responde even on a sunday.

October 25, 2026
Unprompted review
Rated 1 out of 5 stars

Does not filter Chrorine and is very expensive

Does not filter Chrorine and is very very expensive. If your looking for a solution for good hair, think again, this thing will leave the same amount of Chrlorine in your water you had before, no change in my hair.

Went on a deep dive after and it seems the founder has this whole bathroom theme going on ... did marketing for a company named "stoolie" and also for the chlorine a twitter poster dont eat the "mints" liked to the NSF notice saying they are referencing NSF unauthorized...

Do your homework and research before you make such an expensive purchase.

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Zero

I would give a zero if it were an option. I ordered a handheld shower head that wasn't what I expected and requested a return authorization and that the refund be issued to my original payment method. I then placed an order for the wall mount shower head. Meanwhile, I get a gift card in my email rather than the refund back to my credit card and was told, "oh well". Shady way to operate a business and build client trust when you take their money before they even try your product.

October 22, 2026
Unprompted review
Rated 5 out of 5 stars

This company has a great product!

This company has a great product. After dealing with harsh water destroying my hair through chlorine in the water for years, and skin rashes and dry skin i searched for an answer to my problem. This company had just started up and i have been with them for over two years i loved their products so much i bought shower heads for my rental houses. I wanted my renters to enjoy the benefits of removing the chemicals from their water and be able to take a shower without the worries of chemicals. My hair is now softer and no dry skin. I highly recommend this company! Try them and see the difference. They are a great company!

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Top-notch Customer service

Customer service was quick, responsive and super diligent to make sure that I had received the help and outcome that I needed. They even followed-up which hardly ever happens with other companies. The product is absolutely amazing and very simple to use. Water feels amazing.

October 22, 2026
Unprompted review
Rated 5 out of 5 stars

Love the Product Plus Excellent customer service

Excellent customer service! I love the product (Eskiin Hand Held Showerhead) and for whatever reason, it developed a loud vibration. After going through all of the suggested troubleshooting and having no success, Eskiin replaced the showered at no cost. Every email was answered promptly and the entire issue was resolved within 24 hours. It's very rare to have this type of customer service anymore and I can't recommend Eskiin highly enough! Five stars all around!

October 22, 2026
Unprompted review
Rated 3 out of 5 stars

I expected better for the cost

I expected better for the cost. I had obvious iron in my water impacting my hair. When I received my shower head I put up a new shower curtain. After a couple of weeks I am now noticing red staining on my shower curtain. This is evidence of iron. For the cost I expected all particles to be removed. Cancelled my subscription and left disappointed

October 21, 2026
Unprompted review

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