AUTODOC - Europe Reviews 

thank you to Mrs. Witoń for resolving the problem I encountered with the electronic system of AutoDoc APP.

I ordered tyres and waiting since 2 weeks nether it’s status moves from payment received to onwards nor someone replying to my messages in the chat. I would highly recommend don’t get trapped into this money scam.

I've just had a very unproductive experience with customer services. I made an order through the app on 20/07. The parts said to expect delivery by 21/07. My previous experience is that imports takes longer than this, but I trusted the information and ordered the parts. I've since found out that they don't even have them yet and are waiting for them themselves and I won't get them until next month. It is worth noting that I was informed that some parts weren't in stock via email and was offered alternative parts that ARE in stock. However, they don't have those parts either. They've refused to correct the information on the app, and have refused to stop misleading customers via email too. I didn't ask for discounts, or free stuff, or credit...I merely asked for honesty and they said NO!

Great help thank you

Wide range of brands, useful information to identify the right part for your car, decent prices, fast delivery, amazing service

Transparent, great progress flow tracking, asked feedback about order and 100% all worked

Ordered a wheel bearing kit from them but only received a wheel bearing . The bolts and O’ ring for the abs sensor were not installed n the box . Asked for a return that was denied . I ordered another kit that clearly illustrated a wheel bearing with bolts but once again it has arrived with no bolts . Absolutely shocking I won’t be using them again .

I have finally had my money refunded in full 3.5 months after posting the unused car part. In that time I have had to contact the Polish mail service, Polish customs, my bank, Royal Mail andAUTODOC ( innumerable times). It has taken approx 12 hours of my time and countless emails to get to the bottom of where my parcel was and I thought it must have been stolen. AUTODOC refused to do anything because I hadn’t paid an extra £12 for an extended returns period ( and returns label) at the point of ordering. Finally I established from a kind soul in Polish Customs that AUTODOC , as recipient , had to provide info regarding the package ( which Customs had requested some time before from AUTODOC but the company refused to acknowledge this). Finally, only when I sent irrefutable proof that it was AUTODOC that had to act (and not me as they said several times), I was told the copy of the email had been passed to the ‘logistics department’.
A couple of weeks later my refund has been completed.
Yes, they had given me £60 unconditional ‘goodwill’ refund because they didn’t have the parcel, but if they had dealt with the matter that was their responsibility in the first place that wouldn’t have been necessary!
I have been exhausted by the whole experience with AUTODOC. They repeatedly told me that it was my fault that the parcel was lost because I hadn’t bothered to purchase the returns label which came with the extended returns period ( which I didn’t need because I knew I’d send back the part immediately if it wasn’t used).
To add insult to injury I have been offered a £15 voucher off my next order!
Absolutely no way will I use this company again. It’s been a nightmare.

Autodoc used to be a good place to get car parts.
I made an order with them, it arriver 2 weeks later with parts missing, it took 2 hour's to contact them via the live chat on the website.
I bought 2 ball joints 2 break disks and a set of brake pads, the missing part was one break disk, they said i had to return the disk i did receive so they could then send 2 back to me, i had to wait 1 week for them to recive the disk, then instead of sending the 2 disks out they refunded the money for the 2 disks.
Now i have to wait a week for the money to arrive back in my account so i can start this nightmare again.
Autodoc used to be a good service, now i would rather pay a bit more money to avoid the headache.
Will not be using their poor service again

Good for parts and the prices but the customer service is less than to be expected had missing parts been trying to get hold of them through their customer live chat when you do get older someone you're on hold for 30 minutes and then nobody gets back to you still waiting on a not back on my missing ordered did get hold of someone and then now this sorted it out

Everything goes well until you have a problem. If you do you cannot speak to anyone, you only have a shitty live chat with someone who barely speaks your language and is not able to respond your questions.

I bought a wiper for my car, which their website said was compatible after I entered my license plate. When it arrived, it did not fit my vehicle, so I asked to return the product. Now I need to pay for the return shipping and the delivery of the new item, for a mistake they made.

I had a great experience with Autodoc. Everything was smooth and easy from start to finish. their team handled my claim quickly and professionally without any problems. Truly a very efficient and reliable service. The team at Autodoc is incredibly helpful, and I’m really impressed with how well they take care of their customers. Highly recommended!

AUTODOC sold a Bosch MAF sensor that has been used.
The box seal was broken.
Wrapping paper was oily and the protection cover has evident signs of oil.
The sensor has scratches in the junction seal side, and misty oily dust inside.
But sill, was sold as NEW. When a claim is submitted, customer has to pay return to POLAND, and the return value is deducted.
This is not an honest attitude. The customer should not be responsible for AUTODOC incompetence in checking returned parts condition.

Great customer support, especially from Joanna Witoń
Helped me very fast with an order problem

I placed an order with AUTODOC on April 4th, and as of April 23rd, I still have not received a complete order.

This has been an extremely disappointing and unprofessional experience.

- I was never informed that one of the items was out of stock
- I had to repeatedly chase customer service for updates
- I was told the issue was resolved and the order shipped, yet it was incomplete
- I was later informed that an item had “disappeared” from the order due to a system error

Even now, I am still waiting for the missing part, with no clear resolution or timeline.

As a business, this has caused delays, lost time, and put me in a difficult position with my own customers.

What makes this worse is that this is not my first issue with AUTODOC. I have previously experienced problems with damaged parts and poor packaging, which suggests a pattern rather than a one-off mistake.

What is most concerning is the complete lack of accountability:
- No apology
- No clear communication
- No compensation offered despite the ongoing issue

If you rely on parts for your business, I strongly suggest thinking twice before ordering from AUTODOC.

I will update this review if the situation is properly resolved, but based on my experience so far, I cannot recommend this company.

Excellent customer service.

I had a request to modify an order and return a part outside of the standard conditions. The AUTODOC team handled everything professionally and efficiently, and even provided a return label as a goodwill gesture.

Special thanks to Joana from Quality Control for her support and responsiveness.

Overall, a very positive experience — reliable service and customer-oriented approach.

We are very pleased with our order. The cabin, air, and oil filters arrived one day earlier than expected, which was a wonderful surprise. A special thanks to Paola for her professional and prompt service — she quickly selected exactly the right parts we needed for the maintenance. Excellent customer care and smooth experience from start to finish! Thank you very much!