AUTODOC - Deutschland Reviews 

Wronged Article which not same data info related my search

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Boa tarde,

Efectuei uma encomenda em auto doc, Alemanha a 21 de Agosto e até hoje, não recebi a encomenda, contactei a auto e a única resposta é um link de seguimento da encomenda.

A encomenda encontra-se em Dhl Alemanha, contactei a Dhl que diz que a encomenda não é com eles que é com Dhl parcel, dhl parcel não responde.

Voltei a contactar a dhl, eles referem que não podem ajujar mais, porque a minha encomenda está na Dhl parcel e para voltar a contactar a auto doc Alemanha, empresa que me vendeu as peças automóveis e reclamar e fazer ver que eles devem assumir responsabilidade e/ou contactar a Dhl parcel porque foram ele que lá deixaram a encomenda.

Voltei a contactar a auto doc Alemanha venda de peças automóveis e a conversa é sempre a mesma, link de visualização do estado da encomenda, voltei a contactar a auto doc Alemanha, que não continuar e que é uma falta de respeito terem sempre a mesma resposta, link para visualização do estado da encomenda, deixaram de contactar

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Good afternoon,

I placed an order with Autodoc, Germany on August 21st and to this day, I have not received the order. I contacted Autodoc and the only response is a tracking link for the order.

The order is with DHL Germany. I contacted DHL, who say the order is not with them, but with DHL Parcel. DHL Parcel is not responding.

I contacted DHL again, and they say they can't help anymore because my order is with DHL Parcel and that I should contact Autodoc Germany, the company that sold me the car parts, to complain and make them see that they should take responsibility and/or contact DHL Parcel because they were the ones who left the order there.

I contacted Auto Doc Germany again, a company selling automotive parts, and the conversation is always the same: a link to view the order status. I contacted Auto Doc Germany again, but they didn't continue and said it's disrespectful to always receive the same response: a link to view the order status. They stopped responding.

(Regarding order/lack of response)
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enconenda / falta de resposta a

I'd give them zero if I could , avoid this company . Ordered mirror glass for my car , the one that arrived was hopelessly wrong . They refused return until I opened a case with PayPal . They then insisted I pay the return to Germany from UK . In the end PayPal gave me a voucher to cover goods and postage as they are impossible to deal with . Avoid company terrible customer service useless stock

Do not trust this shop.

They continuously clean up Trustpilot to hide their real ratings and delete bad reviews. Here is the reality of ordering from them.

​First, items marked as "in stock" sat in their warehouse for ages without moving.

​Then came the main issue: a brand-new A/C compressor was delivered with zero factory threadlocker on the drive plate screw. A new A/C condenser with an integrated dryer was also installed at the same time. The screw of the drive plate worked itself loose, the entire setup had to be opened up again, and all the fresh refrigerant gas leaked out (costs of 240€ twice 120 €). The factory defect had to be corrected afterwards with liquid threadlocker (Loctite).

​Now their support is completely dodging responsibility. Five emails later, there are still only automated copy-paste templates. They even tried to use cheap excuses regarding the VIN, despite the part matching the original factory specs 1:1. They blame the installation while ignoring the clear factory defect.

A faulty part was delivered, additional costs were caused, and warranty claims are simply blocked.

​Unprofessional support and useless warranties. Stay away and buy somewhere else!

I try to cancel order it was in the ware house and says once your order out for delivery u can cancel I try then it says sorry you can not cancel because your order out for delivery

Hello, I was disappointed with my last order because one of the plug mounts for the cable was missing from the right headlight. Could you please help me resolve this issue and send the missing part?

Good good good

Fastest delivery and good condition

Selecting the partsbased on the saved vehicle was easy, delivery was on time, psrts fit the vehicle.
Price was good.

Charged oversized shipping fee TWICE for a single order, and customer service is ignoring my emails!

Updated review: Excellent problem-solving and fair customer service in the end!

I initially left a 1-star review because I was charged two oversized shipping fees for a single order. However, the Quality Control team reached out promptly. They explained logically that due to the massive size of the exhaust parts, they physically had to be shipped in two separate boxes by the courier.

Although the high shipping cost remained, they offered me a 50 EUR voucher as a goodwill gesture for the misunderstanding, which I happily accepted. They handled the escalation professionally and fairly. Thank you for the great support!

Never received my order (176209825) CHF 337.78 (Car
Tires) after waiting for over 12days, when contact their customer service (which is not very friendly & not helpful) I was asked to wait since they are having a problem from their supplier. So I asked them to please cancel my order and provide me a refund since they cannot promise me a guaranteed delivery time and date. Even the tracking number (CH0000753431) they provide me was a fake and they keep telling me that the order is showing as dispatched on their system but since it’s via a third-party supplier they are waiting for an update from them, then only they can give me an update to track where the order is and when will it be delivered? This is the worst place you can order anything from because after weeks and weeks of waiting you don’t even know where is your order & they cannot cancel your order and not give you a refund because their system is still showing that the order is in transit. According to this company Their policy is that only until the order is confirmed lost or not delivered by their third-party supplier, which could take weeks and weeks, and only once they have the confirmation from their third-party supplier they will put in a cancellation request which could again take God knows how long until they will refund you they money (I am not sure if they will ever refund you)
I would request all customers to think twice before ordering anything from this company, until unless you are willing to wait for weeks and weeks or maybe even a month to receive your order and that is also not sure if you will ever receive your order and God forbid if the worse happens then good luck getting a refund from this company because all they will keep saying to you is wait and please be patient since We are trying to resolve the situation with our supplier which could take weeks again. I don’t know how do they even exist in 2026 and get away with things like this. Why are people even trusting this company and ordering from them? I think they are scamming people because till now when I awriting this review, I have still not received any confirmation from them with a valid tracking number confirming that the order is definitely shipped and will be delivered so I can track the order. They provided me with this fake tracking number, which does not even work. CH0000753431. Now I have to request my Credit Card company to help me get a refund since I never received my order after waiting for weeks.
If someone is interested in reading then I can provide a full transcript of chats between me and the customers Care person so you can really see how they are treating their customers.
I hope other people who have had similar experiences like me could please write a review here so this can help others not to be scammed.

Autodoc are simple thieves. They will trick you and never return the money for a part where you need to return the defective part to get the money refunded.
I have talked to their suport 5 times !!!!!!!
Every time they promise the money will be returned within 1-2 days, but they never do.
I have returned 2 calipers but they only refunded 1pcs

I NEED TO CREATE A CASE WITH THE POLICE NOW.

Absolute a scam!! I had to return 4 tires so I opened a case and got a return label send to my email, I printed it and send it back as described and never heard back from customer service. One week later 2 of the tires came back to my address without them letting me know and I still haven’t received anything from them since the return label. I tried to call customer service but the number doesn’t work and you can only talk to a AI-bot. Will never buy again from this scamside and I will talk to journalists and lawyers and let them have a look at this..

Andrew helped me a lot. 10++++

Terrible Experience – Avoid

Bought a VEMO AC compressor control valve from Autodoc. Item did not fit as expected. Returned it on 25/06/2026 using their own return label, and I still have the post office return receipt as proof.

Since then it's been nothing but excuses. First they said the item was "stuck" at the post office and hadn't moved from there. Now they claim they're still waiting for the item to arrive and it's "under investigation." Weeks later, still no refund. I've since seen other customers report the exact same runaround, so this seems to be a pattern rather than a one-off.

Very disappointing and stressful experience chasing a refund for something that was returned properly with proof of postage. Would not recommend or use again.

Hopeless. Waited weeks for the parts that never arrived.

You can only contact via chat, can't raise a complaint and the staff on chat are plain rude.

Avoid at all costs

I ordered 4 tyres including fitting for a great price and at a convenient Euromaster garage. Everything ran really smoothly. The only slight downside was having to pay an extra charge for the disposal at Euromaster. Overall I can’t really fault the service, I would definitely use them again.

I contacted their Live Chat support to check if I could return a brand-new, unused part (B17956 from order #159860471) in its original unopened packaging together with a return for another order (#171600136). The support agent explicitly confirmed and approved that I could do this.
​However, when following up via email, management completely went back on their word and rejected the return. Even though Autodoc explicitly admitted in writing that their live chat agent gave me misleading/incorrect information, they refused to honor what was promised and simply offered a useless €8 coupon instead.
​It is completely unacceptable for a company to give explicit written confirmation through live chat and then refuse to honor it later. Customer support should take responsibility for the information their agents provide. Very poor experience and terrible customer care.