Authorize.Net Reviews 

Comparing to Helcim, I would go with Authorize.Net any day. Yes, just like all payment processing companies, they need to make sure you not selling cocaine or doing something illegal like money laundering so they have to verify your account information.

After the initial verification, they have been great.

After using them for three months, I wrote them a review because they were asking. I wrote on there that besides the trouble with AMEX, this company is good. The next day, someone called and told me what I need to do to fix the AMEX problem.

What a good and helpful company.

They do not extend refund periods over 6 months. We have hotels and when we need to do refund for guests who paid more than 6 months in advance we end up refunding by cash or check. It’s absolute nightmare to deal with this company. Their process to apply for extending refund period is inefficient and they deny you anyway. At the end we loose 3% credit card fees we pay on original transaction, and we have unhappy customers.

I was recently the victim of a scam, and Authorized.net is trying to hold me responsible for any funds that I was to receive from a job that I never had.
The scammer had me going through the process of creating a contract to make everything look like it was legitimate and I eventually caught on to what was going on, removed myself from it, by writing a formal letter of resignation. I have screenshots of all conversations and documents but Authorized.net puts you through so much. I even have a letter directly from them alerting to the scam but yet they keep sending me emails about funds owed. How am I owing them when the scammer was to pay me for a job, when there wasn't a job to begin with??! This has been going on a month now.

GARBAGE. It's like doing business with the 1970s. Outdated, overpriced, deliberately confusing pricing policies. Rude and arrogant support staff. Hodl funds with no notice. Held $350 000 without even communicating due to an 'error' at their end. A joke.

Authorize.net is a scam . I opened an account with them 130 days ago and after the first payment , they closed the account saying they were going to hold the funds for 90 days . I didn’t border I still shipped and incurred the loss . And after 90 days contacted them .
First customer service. Ooh I’m sorry we are sending the funds right way . After 10 days no funds
Called again . Second customer service oh I’m sorry the funds have just been sent now . Allow 5 business days
This is the 130th days and no funds and they say theresame thing every time I call
And the funds are more than $5000 .

Due to project requirements I had to use their gateway for payments. I am shocked solutions like this exist and that this comes from a company that I thought is solid and reliable.

Merchant admin panel looks like windows 95 and doesn't even support viewing all transactions in a single list... Errors in documentation, incomplete information, severe security vulnerability in the SDK, which was lastly updated in 2021 (but most code is 8years old....)... Even formatting data for the api calls is a problem, as their "json" requires duplicate keys for lists. Api errors are incorrect, making you lose hours on "invalid login id" just to discover it actually was due to some other fields (they call it json again) being in the wrong order.

This is just unacceptable, please disable this service or hire 2-3 expert devs and a technical writer at least part time if you can't afford full time dev team for your 25$mo gateway fee

Bad customer service was about the worst I have ever seen! We have been with them for many years and it used to be very good, which is why I gave 2 stars versus 1. I called in about an excessive fee and one time reversal of the fee done in error. After being on the phone overseas somewhere, they said no. I asked for a supervisor, on hold for 15 more minutes totaling an hour and they said I have a supervisor on the line, and then the line went dead, I called back went through the verification process another 30 min, same deal same supervisor name and I said please don't hang up, and they did. I went on chat and created a ticket number 00124xxxx and asked a supervisor to call me back and they never did.

Recently their "Award Winning Support" just won trophy for "worst of all time". Transaction manager was on hold for 30 minutes They will not release an e-check payment to our company until they talk to account administrator. Adminstrator made two calls of 17-26 minutes each on hold which starts ringing for the specialist and then hangs up.

Authorize.net is a mess, they are the same guys managing Paysafe.

Paysafe group and Authorize.net is an organized criminal organization.

In past years I would easily give Authorize.net 5 stars. In the last month however, and especially today, I have to give them 1 star. I don't know what they are thinking with requiring a new pin every time you log into your account (which is multiple times a day), and now today, their system isn't working at all. Authorize.net... I hope you're paying attention. You're pushing decades long customers away. We don't want to leave, but we will... If you don't fix these problems quickly.

Awful business practice. Started easily with them and then for two months they have been withholding our funds from customers. Now we can't ship our product and are trying to get authorize.net to at least refund the money, but they have not yet. Customers are getting angry. Basically, they are stealing our money at this point. Have hired a lawyer now to file a suit. Stay away. Why can't they get their act together? We are about to pull our parent company multi billion dollar account from them.

They used to be okay, but ever since they updated the software to have a pin it has been horrible.

The pin doesn’t work and I have to do it 5-10 times every time I try to login. Authorize.net says you should only have to do this once every 24 hours but this is a lie. The pin they send you does not work and you have to keep trying over and over with different pins until it works.

Their customer service is horrible, they hung up on us twice even though we were not rude and wanted to learn how to fix this issue. Please stay away from them.

On 9-24-2023 I finally accepted the terms and conditions and application form for Authorize.net to process my website's e-commerce and online credit card processing. After a few days, I noticed that my funds were not being deposited into our company's bank account. I contacted Authorize.net’s customer service to request an explanation and their representative told me that he has forwarded my request to the appropriate department, and I would receive an email with an account representative in charge to address my concerns and questions. Nothing was received and no email or call was made to me. I called again and discovered that the first representative never opened a service ticket and that this new representative, Sam, would now open a new service ticket. I then received an email from them asking for a Preprinted voided check to verify my bank account which had already been verified in the initial application and contract. I once again complied and sent the requested voided check to the email for the underwriters/Risk Department which had already approved my account. The next day I called again and I was told that it takes two business days to get a reply and a decision. Meanwhile $14,000 of funds were accumulating and not being transferred to my bank account. I explained that my application was already activated by the underwriters and I was using Authorize.net to process my online payments which now has summed up to over $14,000 and not been deposited into my account. I had been using PayPal with no risk issues for over 10 years and would gladly send them all the transactions reports for their information. The representative told me to wait for their decision and I would get a reply soon and there should be nothing else that they will need. I explained that the bank account had been verified in the initial application and why was I being asked to provide this information again which I once again and gladly offered with the voided check. He could not explain and once again asked me to wait for a representative to contact me. I also mentioned that two of their representatives during the application process promised and guaranteed a 3-day funding time for my account which has turned out to be false. Much to my surprise, I received an email after the call informing me that my account has been closed for no reason and that my funds will be held up for 120 days! I am the owner of this company and have been using PayPal for our e-commerce for over 10 years and due to some incompatibility issues with PayPal and my website e-commerce forms I decided to move on to Authorize.net and give them a try. My company has been in business for almost 30 years and to have been treated with such neglect by Authorize.net with no justification and to have my company's funds frozen with no explanation is unacceptable and frankly fraudulent. My company has not violated any of their policies. I have provided them everything they asked for and have been approved for transactions. I was merely investigating to find out why my funds weren't being transferred to our Business Bank Account and suddenly received a closure notice and the withholding of my company’s money. I request that Authorize.net explain why they closed my account without any reason and to provide that in writing to the FCC/FTC and to me and to release my funds as they had agreed to in 3 days for each settled transaction. I have all the paperwork, signed application form, which they approved, My Gateway ID and Merchant Account number and all the correspondence I have had with their representative. This type of fraudulent and haphazard method of doing business with an established company with excellent standing and reputation in the industry, such as my company, is unacceptable and shameful on their part. I hope and expect for Authorize.net to resolve this issue immediately and release our funds and transfer to our bank account.

Worst credit card possessor in the world!!!
This company must be shut down immediately!!!
One of my clients dispute charge of it $1096.42 by mistake, then ask us to charge again, so we did. Because of this dispute Authorize.net put on hold in reserve $12000,00 from other clients!!! After numerous hours of phone tags they released $6000,00 but they still holding in $3000,00 for no reason!!!
when we wrote notes to risk department, saying that case was solved and resolved !!! We asked them to release funds of $3000,00, they just charged my client again $1096.42 and deposited to my account !!! We decided to make our investigation, we printed all successfully settled transactions for 4 months and check bank deposits from authorize.net and found that $15000,00 was missing!!! How much would be missing from the almost 3 years???
Speechless!!! My CPA taking care of it and if we need we will file a low suit!!! Just a shame!!!

I had a fraudulent eCheck transaction and it was no possible pour receive my money after. One of the worst company eCheck transaction!!!

Authorize.net do not accept and card payment from us, neither do they have an option of paying by Direct Debit and take over a month to allocate any BACS payments. They therefore cut us off every day and when we call them there is no-one to speak to...

Complete scam. Stole over 10,000. Reported to BBB, and we are nearly finished preparing for class-action lawsuit.

This is one of the worst service companies we have found in 20+ years in business. Logging on to complete some transaction thru their service, we discovered that Authorize.net had arbitrarily erected an obstacle, in effect a 3rd password,for us to access our account. Tried calling their service number for relief, they said that they may not answer for 10 minutes; at 35 minutes, still no answer. we are seeking another service to settle our credit card payments.

So far, Authorize.net has delivered adequate service. I am a new business owner and am just starting, but I find their merchant interface easy to use. I added the CIM and feel it's reasonably priced and easy to use as well. As simple as it sounds, one of my favorite things about the entire site is that there are always tabs I can click on for directions or an explanation of whatever I am looking at. It saves me time and the frustration of scrolling through the manual to find what I'm looking for.
My monthly billing has always been accurate, and there is always an updated record explaining everything I paid for. Once again, it's easy for me to use as a new merchant. All in all, I have had a positive experience with this company.

This is the most disturbing thing that could happen in the e-commerce environment. These questions all the foundation of the e-comm industry at levels that everyone should be revising what is happening with all the transactions that are going between Authorized.net and Shopify.

We have got 314 operations that Authorized.net flagged as potential fraud and needed attention from our end, (of course we did not review then on time) the transactions went from FRAUD risk to a new EXPIRED status. So far, we understand this regular process, but here comes the X-FILE, all 314 transactions that were EXPIRED arrived at Shopify as approved (at least this is what Shopify is stating), and the result of that was the system and the 3PL shipped the 314 orders in value of approximately 52.000 American dollars.

Right now, after a few weeks of being pushed between these 2 monsters, saying that it’s impossible this to happen, we are getting ZERO solution and being requested to provide tech info from each other day after day and week after week.

If we can’t longer relay on the transactions that we are getting from this billions of dollar companies, that their job is to guaranty that the transactions are getting paid and fulfilled, what is left?

I challenge and ask for all of you to check on our transactions, I cannot believe that we are the only company in the globe facing this crazy anomaly in the system.

Enjoy you day and I will start building a collective case.


Please contact me if you have got the same issue!