asgoodasnew electronics GmbH Reviews 

12,627
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Ordered a 'as new' mb pro 14 inch 2021, was 110 EUR less than new, and that price was already about 100 EUR less than other sellers, device has no scratches and original packing, 25 cycles. Can't co... See more

Rated 1 out of 5 stars

Stay away from this company. This company sold me a defective item (Shark Robot Vacuum). It wouldn't map my house so I requested a return. It was approved, but I had to pay the postage. And when I g... See more

Rated 5 out of 5 stars

After two days with the phone, I’m genuinely impressed. It arrived in excellent condition, just as described. The screen is flawless, and the housing is nearly perfect, with only a few tiny marks—... See more

Rated 5 out of 5 stars

Second time I bought from this shop. Never disappointed. I feel sufficiently safe to continue buying here because I trust their judgement on the state of the product. Besides, the 30 months warrant... See more

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4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(12,627)

1,555 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay away from this company

Stay away from this company. This company sold me a defective item (Shark Robot Vacuum). It wouldn't map my house so I requested a return. It was approved, but I had to pay the postage. And when I got my refund, they withheld $120 for a FEE!
What a scam!

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting customer service

Disgusting customer service, they actively helped a scammer. my credit card was stolen and used for a €1300 purchase on this website. While the payment was still only pre-authorized, I immediately called customer service to stop it. They could have blocked it with a single click, but they refused to help.The operator refused to speak English, using a tone of pure indifference and disgust. She was a repulsive person. I called five times, even humiliating myself trying to speak German using Google Translate. She showed zero empathy for a young father who had just been scammed for a huge amount of money. She just kept telling me to send an email for English assistance and then hung up on me.I sent the email immediately, but they were in no hurry to help. They preferred to process the payment . Ten days later, after the funds were fully cleared, they finally replied saying they couldn't help me anymore. Absolutely shameful.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased an iPhone 17 Pro…

I recently purchased an iPhone 17 Pro Max from asgoodasnew through Refurbed.se, and I am extremely satisfied with the entire experience.

Highlights of my experience:

Exceptional packaging — The device arrived in very secure and professional packaging, giving a premium first impression.

Like‑new condition — Although the phone was sold as second‑hand, it genuinely felt like a brand‑new product.

Fast delivery — The shipping time was impressively short.

Outstanding product quality — The device had absolutely no visible signs of use; it was indistinguishable from a new iPhone.

Highly reliable seller — Everything was exactly as described, and the overall experience exceeded my expectations.

Overall, I am very happy with asgoodasnew and I strongly recommend purchasing from them. They truly deliver excellent quality and service.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

A complete scam

A complete scam. I placed an order and received no confirmation, and no payment was even taken from my account. There were also no info in the online portal that says if my order was receievd/cancelled. When I called the next day, I was met with an extremely unfriendly customer service representative who told me the order had not gone through in their system and that I should have known this myself.

By the time I tried to order again, the item was no longer available. This is incredibly frustrating. You simply cannot expect customers to place an order, receive no confirmation or communication whatsoever, and then be blamed for not realising something went wrong.

A truly disappointing and unacceptable experience.

April 9, 2026
Unprompted review
asgoodasnew electronics GmbH logo

Reply from asgoodasnew electronics GmbH

First of all, we would like to thank you for your order and for the trust you have placed in us.

Unfortunately, a system error occurred with your order, which resulted in your payment—and therefore your order—not being processed correctly.

We are currently working hard to resolve this issue. We ask for your understanding that, under these circumstances, we were unable to process your order and ship the merchandise.

We sincerely apologize for the inconvenience.

Best regards, Your asgoodasnew Customer Service

Rated 1 out of 5 stars

Iphone 14 Pro ordered as "Wie Neu"

Iphone 14 Pro ordered as "Wie Neu" , "As New"

Received with marks of usage from up and down, With defective camera shaking footage Camera stabilization defect, for almost 600 euro of price?

Poor costumer support, Do not order from them!

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Be very careful when returning an item

Be very careful when returning an item. They'll make you create a shipping label in their name, and if the package disappears, they'll refuse to help you because, in their eyes, you bought the shipping label. I lost my phone and am €926 poorer. UPS asks me to file a claim for compensation, but ASGOODASNEW refuses to cooperate. Be very careful when buying from them online!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

I like to buy tech second-hand and the product I purchased works perfectly. I‘m sure I’ll buy from this shop again.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

A shameful and unacceptable experience.

A shameful and unacceptable experience.
I made a purchase that was never processed: no order was processed, no shipment was made, absolutely nothing.
I sent email after email, following the instructions on their website to the letter, but I never received a reply. It was impossible to speak to anyone, in any language, through any channel.
No interaction, no assistance, no explanation.
The only reason I didn't lose my money is because I paid with PayPal: only after opening a dispute was I able to get a refund. On their part, total silence until the end.
A company that takes your money, disappears and doesn't communicate in any way.
Terrible experience, non-existent customer service, zero reliability.
Disgusting. I strongly advise against asgoodasnew.

Translated with DeepL.com (free version)

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

perfection

Everything was easy , well handled and I was kept updated the whole delivery, definitely would order from here again

October 29, 2025
Unprompted review

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