I would like to express my concern about how this has been handled. We placed the order as a “Bundle”, JBL Speaker & Wireless Microphone based on the advertisement and the promise of delivery when... See more
Company replied
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I would like to express my concern about how this has been handled. We placed the order as a “Bundle”, JBL Speaker & Wireless Microphone based on the advertisement and the promise of delivery when... See more
Company replied
Amazing customer service and fast delivery! I have ordered the refrigerator, in next two hours the price decreased and it was already 50 euros cheaper. I contacted the customer support and they kindly... See more
Company replied
I have very amazing experiance with Germinating Art, They people are from Pune and I just connect on Instagram, we discussed with 2 days for the canvas paintings, he suggest me a lot and I purchase 3... See more
Tldr: Super reactive and helpful. I received an email from them the morning of the day after i bought an article online saying that they took care of sending the package. I was supposed to get news f... See more
Van televisie tot teppanyaki: in onze elektronica-webshop met meer dan 100 000 artikelen vind jij ongetwijfeld wat je nodig hebt! Elke dag opnieuw doen we bij Art & Craft ons best om ons brede aanbod aan de scherpste prijs tot bij jou te bezorgen. Keuzestress? Niet nodig, onze product specialisten en klantenservice staan steeds klaar om jou met raad en daad bij te staan. Eens je hebt beslist & besteld, wordt je pakket bovendien snel, gratis - en met veel liefde – bezorgd.
Kortrijksesteenweg 1056, 9051, Sint-Denijs-Westrem, Belgium
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
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I would like to express my concern about how this has been handled. We placed the order as a “Bundle”, JBL Speaker & Wireless Microphone based on the advertisement and the promise of delivery when ordering before 9:00 PM—which we complied with.
However, it turns out that part of the bundle was not in stock, and only the speaker has been delivered. This is quite disappointing, especially as the expectation was that the full bundle would be delivered as advertised. Now the item was out of stock & will be available by end of July :-(
Reply from Art & Craft
Amazing customer service and fast delivery! I have ordered the refrigerator, in next two hours the price decreased and it was already 50 euros cheaper. I contacted the customer support and they kindly offered to give me a €50 refund. The order has been delivered next day as promised. Everything was the best! The quality, the customer support, delivery. Highly recommend it!
Reply from Art & Craft
I have ordered a large compact flash card that the site mentioned in stock as I needed a new card and paid for it. The logged my order and accept my payment but are pretending that the delivery was lost but they can’t provide me any proof of shipment witch is impossible.
I asked three times for a solution and a delivery date!
They cannot hide behind a supplier as they can’t demonstrate shipment.
I left them a last chance to provide me with a proper answer.
If not, I will file an action for scam with Belgian police!
And will report you on review platforms to expose their scam!
Reply from Art & Craft
Ordered a kitchen hob. Obviously needed it quickly as, duh, need to cook me some food and my other one is broken. Price looked good and it was billed as ‘delivery on Monday’ Great! I would be able to boil pasta again. But erm, no. Not delivered Monday. Not delivered Tuesday either. No mails from them. Message to Fart & craft : if you don’t have it in stock or ready to on the day you say it will be delivered, then it’s fine. Just don’t advertise it as that. I can make my choice and go somewhere else that can deliver. But you lied to get the dollar $$$$$$ and now I can’t cook for a few days, which is important because I love me some food. Because it’s not a logistics problem because I won’t get it today either. You just don’t have it in stock but wanted to get money. Poor show dudes and dudettes. Perhaps you’ve been on the Chimay bleu a bit too much? (Yep they are in Belgium) 🇧🇪- but Tintin is cool so I’m slightly less mad. But anyway, trying to cancel my order. I’ll probably get stuck in a s*it cycle of them telling me it will be coming and then it won’t blah blah blah.
Reply from Art & Craft
Totally unprofessional, liars, disrespectful, no support.
They promise next day delivery, but four days later they didn't even sent the package to courier. Not only this, but when they finally answered an email they blame the courier. Then they say that the product is gonna be sent to the courier. This immediately after I contacted the courier which told me they have the package already. So the person who sent the answer to my mail just lied without even knowing that they sent the package (with a 4 days delay), that person didn't even check.
I'll avoid them like they are the plague!
Reply from Art & Craft
I have very amazing experiance with Germinating Art, They people are from Pune and I just connect on Instagram, we discussed with 2 days for the canvas paintings, he suggest me a lot and I purchase 3 realistic paintings for my office and home too. they made it in just a 2 months and delivired. I realliy appriciate them for its artwork, detailing, and good services. all the best guyes for the continious services and brighter future ahead.
We ordered a washing dryer, but it was never delivered. I found it weird, beceause after I ordered the product it immediately was out of stock on the website.
There is no way of getting in contact with them, when you call their phone number a tape is being played in repeat saying you can contact them through mail.
We send a mail got a response that they needed to figure out what went wrong, no response after that.
We are now waiting on our refund we requested.
Would not trust this website and never order here again!
Reply from Art & Craft
They are super helpful and they me choosing so well.
Reply from Art & Craft
My product still hasn’t been delivered after two weeks, even though they advertise “ordered before 9 PM, delivered the next day.” It’s impossible to get in touch with this company, and they respond very poorly to messages sent through their contact form. I therefore strongly advise against using this company.
Reply from Art & Craft
I ordered De'Longhi PrimaDonna Aromatic ECAM630.75.TSM
on Sunday, I got no confirmation e-mail. I e-mailed them monday, no reply, the tuesday no reply. I’m still waiting.
Reply from Art & Craft
The payment process felt a little cumbersome with my specific card, but the speed of delivery made up for it
Reply from Art & Craft
Very nice experience, smooth ordering and delivery.
Reply from Art & Craft
I placed an order for a 48-inch LG TV on January 7, 2026. Although the item was supposed to be shipped the following day, the delivery was delayed with weather conditions cited as the reason.
The shipping company, Dynalogic, finally picked up the product on January 10. However, as of the night of January 12, there has been no further update on the status of my delivery. Furthermore, I sent an email to your customer service team this morning and have yet to receive a response.
I find this lack of communication and the ongoing delay unacceptable. I request an immediate update on my order's status
Reply from Art & Craft
Bough a vacuum robot (Dreame X50) on the 28th of November. Gave them some slack because of Black Friday but did not receive any update since. Contacted support via a webform as their callcenter is only available between 08:00 - 14:00. Got a reply that their shipping center would be contacted and they would get right back to me. Now 24 hours later there is still no communication about my order. I will have to cancel my order because if have absolutely zero trust this organization will help me if something happens to the vacuum robot within the first year.
Update 08/12: Received a reply that the product was sold to multiple persons and there is not enough stock. Seems like a faulty webshop or just a method to sell more than you have in stock. I will never be buying here again.
Reply from Art & Craft
I have ordered a panasonic Z95B a week ago but still did not receive it. First delivery went wrong apparently so i got a second appointment scheduled but also did not arrive. Contacted the customer service via a form and still did not get any answer. Where is my order? Anyone out there??? The worst experience ever!!!!
Reply from Art & Craft
I bought the new Panasonic Z95B for a really nice price.
Don't get me wrong it was still alot of money, so I visited the trustpilot website.
Art & Craft got a 4,2 but I decided to check the one star reviews.
There I saw complaints about absence of track and trace.
But that was not the case for me, everything went smooth.
They arived right in the middle of the 2 hour delivery window.
Long story short it went smooth
Reply from Art & Craft
Orders was about to deliver 3 days back. Did not receive it yet. No response for the mail sent. Worst service. Never order from this website.
Reply from Art & Craft
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