Art & Craft Reviews 

7,003
TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

I would like to express my concern about how this has been handled. We placed the order as a “Bundle”, JBL Speaker & Wireless Microphone based on the advertisement and the promise of delivery when... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service and fast delivery! I have ordered the refrigerator, in next two hours the price decreased and it was already 50 euros cheaper. I contacted the customer support and they kindly... See more

Company replied

Rated 5 out of 5 stars

I have very amazing experiance with Germinating Art, They people are from Pune and I just connect on Instagram, we discussed with 2 days for the canvas paintings, he suggest me a lot and I purchase 3... See more

Rated 5 out of 5 stars

Tldr: Super reactive and helpful. I received an email from them the morning of the day after i bought an article online saying that they took care of sending the package. I was supposed to get news f... See more

Company details

  1. Electronics Store
  2. Hi-fi shop
  3. Photo Shop
  4. Home Audio Store
  5. TV store
  6. Washer and Dryer Store

Written by the company

Van televisie tot teppanyaki: in onze elektronica-webshop met meer dan 100 000 artikelen vind jij ongetwijfeld wat je nodig hebt! Elke dag opnieuw doen we bij Art & Craft ons best om ons brede aanbod aan de scherpste prijs tot bij jou te bezorgen. Keuzestress? Niet nodig, onze product specialisten en klantenservice staan steeds klaar om jou met raad en daad bij te staan. Eens je hebt beslist & besteld, wordt je pakket bovendien snel, gratis - en met veel liefde – bezorgd.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(7,003)

400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Bundle not delivered as ordered....

I would like to express my concern about how this has been handled. We placed the order as a “Bundle”, JBL Speaker & Wireless Microphone based on the advertisement and the promise of delivery when ordering before 9:00 PM—which we complied with.

However, it turns out that part of the bundle was not in stock, and only the speaker has been delivered. This is quite disappointing, especially as the expectation was that the full bundle would be delivered as advertised. Now the item was out of stock & will be available by end of July :-(

June 29, 2026
Unprompted review
Art & Craft logo

Reply from Art & Craft

Thank you for your feedback. We understand that this is not the experience you expected. Due to a supply shortage, the wireless microphone was unfortunately not available for immediate delivery. We ordered it immediately for you, and it will be shipped as soon as it is back in stock

Our apologies for the inconvenience.

Rated 5 out of 5 stars

High quality, great customer support and fast shipment

Amazing customer service and fast delivery! I have ordered the refrigerator, in next two hours the price decreased and it was already 50 euros cheaper. I contacted the customer support and they kindly offered to give me a €50 refund. The order has been delivered next day as promised. Everything was the best! The quality, the customer support, delivery. Highly recommend it!

June 11, 2026
Unprompted review
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Reply from Art & Craft

Thank you for your feedback. We're pleased we could help and that you're happy with your purchase. Enjoy your new refrigerator!

Rated 1 out of 5 stars

Another scam platform

I have ordered a large compact flash card that the site mentioned in stock as I needed a new card and paid for it. The logged my order and accept my payment but are pretending that the delivery was lost but they can’t provide me any proof of shipment witch is impossible.

I asked three times for a solution and a delivery date!

They cannot hide behind a supplier as they can’t demonstrate shipment.
I left them a last chance to provide me with a proper answer.

If not, I will file an action for scam with Belgian police!
And will report you on review platforms to expose their scam!

May 6, 2026
Unprompted review
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Reply from Art & Craft

Unfortunately, an issue occurred during transport and the shipment appears to have been lost. As the item was no longer available, the order could not be reshipped.

The refund has since been processed correctly. Depending on your payment provider, it may still take a few business days before the amount appears back in your account.

If you have any further questions, feel free to contact us via support@artandcraft.com

Rated 1 out of 5 stars

Ordered a kitchen hob

Ordered a kitchen hob. Obviously needed it quickly as, duh, need to cook me some food and my other one is broken. Price looked good and it was billed as ‘delivery on Monday’ Great! I would be able to boil pasta again. But erm, no. Not delivered Monday. Not delivered Tuesday either. No mails from them. Message to Fart & craft : if you don’t have it in stock or ready to on the day you say it will be delivered, then it’s fine. Just don’t advertise it as that. I can make my choice and go somewhere else that can deliver. But you lied to get the dollar $$$$$$ and now I can’t cook for a few days, which is important because I love me some food. Because it’s not a logistics problem because I won’t get it today either. You just don’t have it in stock but wanted to get money. Poor show dudes and dudettes. Perhaps you’ve been on the Chimay bleu a bit too much? (Yep they are in Belgium) 🇧🇪- but Tintin is cool so I’m slightly less mad. But anyway, trying to cancel my order. I’ll probably get stuck in a s*it cycle of them telling me it will be coming and then it won’t blah blah blah.

May 19, 2026
Unprompted review
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Reply from Art & Craft

We’re sorry to hear your order was delayed and understand this was frustrating, especially when you were counting on the indicated delivery timeframe. That is obviously not the experience you expected.

In some cases, delays can occur in the processing or logistics flow, even when an estimated delivery date is shown at the time of ordering. We understand this caused inconvenience in your situation.

We can confirm that your order has now been cancelled. The refund will be processed shortly and should appear back in your account within a few business days, depending on your payment provider.

Rated 1 out of 5 stars

Totally unprofessional, liars, no support

Totally unprofessional, liars, disrespectful, no support.
They promise next day delivery, but four days later they didn't even sent the package to courier. Not only this, but when they finally answered an email they blame the courier. Then they say that the product is gonna be sent to the courier. This immediately after I contacted the courier which told me they have the package already. So the person who sent the answer to my mail just lied without even knowing that they sent the package (with a 4 days delay), that person didn't even check.

I'll avoid them like they are the plague!

May 10, 2026
Unprompted review
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Reply from Art & Craft

Dear Alin, unfortunately, you have not responded to our request for more information, which makes it difficult for us to determine where things went wrong. Please feel free to contact us at support@artandcraft.com and include your order number so we can look into this further.

Rated 5 out of 5 stars

I have very amazing experiance with…

I have very amazing experiance with Germinating Art, They people are from Pune and I just connect on Instagram, we discussed with 2 days for the canvas paintings, he suggest me a lot and I purchase 3 realistic paintings for my office and home too. they made it in just a 2 months and delivired. I realliy appriciate them for its artwork, detailing, and good services. all the best guyes for the continious services and brighter future ahead.

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

Product never delivered and bad customer service!

We ordered a washing dryer, but it was never delivered. I found it weird, beceause after I ordered the product it immediately was out of stock on the website.
There is no way of getting in contact with them, when you call their phone number a tape is being played in repeat saying you can contact them through mail.
We send a mail got a response that they needed to figure out what went wrong, no response after that.
We are now waiting on our refund we requested.

Would not trust this website and never order here again!

May 14, 2026
Unprompted review
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Reply from Art & Craft

Dear Dan, unfortunately, you have not responded to our request for more information, which makes it difficult for us to determine where things went wrong. Please feel free to contact us at support@artandcraft.com and include your order number so we can look into this further.

Rated 1 out of 5 stars

My product still hasn’t been delivered…

My product still hasn’t been delivered after two weeks, even though they advertise “ordered before 9 PM, delivered the next day.” It’s impossible to get in touch with this company, and they respond very poorly to messages sent through their contact form. I therefore strongly advise against using this company.

May 4, 2026
Unprompted review
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Reply from Art & Craft

We’re sorry to hear your order was delayed, and our apologies for the inconvenience. Due to a sorting issue, the delivery was unfortunately delayed. We understand this was frustrating, especially when a faster delivery was expected.

Your refund has been processed correctly. Please note that it can take a few business days before the amount appears back in your account, depending on your payment provider.

Rated 1 out of 5 stars

I ordered De'Longhi PrimaDonna Aromatic…

I ordered De'Longhi PrimaDonna Aromatic ECAM630.75.TSM
on Sunday, I got no confirmation e-mail. I e-mailed them monday, no reply, the tuesday no reply. I’m still waiting.

April 12, 2026
Unprompted review
Art & Craft logo

Reply from Art & Craft

Thank you for your message. We’re sorry you didn’t receive an order confirmation, something went wrong in our system, and we’re looking into it.

We can see that your order was delivered on Wednesday. Apologies as well for the delayed response due to the busy period.

Rated 4 out of 5 stars

The payment process felt a little…

The payment process felt a little cumbersome with my specific card, but the speed of delivery made up for it

March 1, 2026
Unprompted review
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Reply from Art & Craft

Thank you for your review Susan & enjoy your purchase!

Rated 5 out of 5 stars

All Good

All Good. Delivery and product.

February 17, 2026
Unprompted review
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Reply from Art & Craft

Thank you for your review! Great to hear that everything was to your liking.

Rated 5 out of 5 stars

Very nice experience

Very nice experience, smooth ordering and delivery.

January 12, 2026
Unprompted review
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Reply from Art & Craft

Glad everything went smoothly. Thank you for your kind words!

Rated 1 out of 5 stars

Complaint regarding Order

​I placed an order for a 48-inch LG TV on January 7, 2026. Although the item was supposed to be shipped the following day, the delivery was delayed with weather conditions cited as the reason.
​The shipping company, Dynalogic, finally picked up the product on January 10. However, as of the night of January 12, there has been no further update on the status of my delivery. Furthermore, I sent an email to your customer service team this morning and have yet to receive a response.
​I find this lack of communication and the ongoing delay unacceptable. I request an immediate update on my order's status

January 12, 2026
Unprompted review
Art & Craft logo

Reply from Art & Craft

Thank you for your message. Due to the recent weather conditions, deliveries were delayed and our customer service team is currently handling a very high volume of requests. We are doing our best to respond to everyone as quickly as possible. We’re sorry for the inconvenience and are following up with Dynalogic to get an update on your delivery as soon as possible.

Rated 1 out of 5 stars

Poor customer service, zero trust in positive outcome

Bough a vacuum robot (Dreame X50) on the 28th of November. Gave them some slack because of Black Friday but did not receive any update since. Contacted support via a webform as their callcenter is only available between 08:00 - 14:00. Got a reply that their shipping center would be contacted and they would get right back to me. Now 24 hours later there is still no communication about my order. I will have to cancel my order because if have absolutely zero trust this organization will help me if something happens to the vacuum robot within the first year.

Update 08/12: Received a reply that the product was sold to multiple persons and there is not enough stock. Seems like a faulty webshop or just a method to sell more than you have in stock. I will never be buying here again.

November 28, 2025
Unprompted review
Art & Craft logo

Reply from Art & Craft

We do our best to help everyone as quickly as possible, though during peak moments it can unfortunately take a bit longer than expected. During the Black Friday rush, there was also an issue with our stock, which meant the item turned out to be unavailable after all. That should not have happened.

In the meantime, I’ve been informed that you opted for a refund; you’ll receive it shortly. If you still have any questions or feel that something is missing, please don’t hesitate to contact us at support@artandcraft.com , we’re happy to help.

Rated 1 out of 5 stars

Worst experience ever!!!

I have ordered a panasonic Z95B a week ago but still did not receive it. First delivery went wrong apparently so i got a second appointment scheduled but also did not arrive. Contacted the customer service via a form and still did not get any answer. Where is my order? Anyone out there??? The worst experience ever!!!!

November 28, 2025
Unprompted review
Art & Craft logo

Reply from Art & Craft

We do our best to help everyone as quickly as possible, but during busy periods it may take a little longer than expected. Our apologies if this made you feel you weren’t helped well or quickly enough.

Our customer service team immediately looked into what went wrong: your parcel was damaged during transport and since the item was out of stock at that moment, we unfortunately couldn’t send a replacement. That’s why we refunded the full purchase amount right away. Situations like this are very rare, but it’s of course frustrating when it happens to your order.
If you have any further questions or if there’s anything else we can help you with, feel free to contact us at support@artandcraft.com.

Rated 5 out of 5 stars

Smooth

I bought the new Panasonic Z95B for a really nice price.
Don't get me wrong it was still alot of money, so I visited the trustpilot website.
Art & Craft got a 4,2 but I decided to check the one star reviews.
There I saw complaints about absence of track and trace.
But that was not the case for me, everything went smooth.
They arived right in the middle of the 2 hour delivery window.

Long story short it went smooth

December 1, 2025
Unprompted review
Art & Craft logo

Reply from Art & Craft

Glad everything went smoothly. Thank you for your kind words!

Rated 1 out of 5 stars

No Delivery. Bad Customer Service

Orders was about to deliver 3 days back. Did not receive it yet. No response for the mail sent. Worst service. Never order from this website.

November 22, 2025
Unprompted review
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Reply from Art & Craft

Thank you for your review, and our sincere apologies for the delay. Due to the busy period, a sorting issue caused your delivery to arrive later than planned.

We do our best to help everyone as quickly as possible, but during busy moments it may take a little longer than desired. Our apologies if this made you feel you weren’t helped well or quickly enough, that’s of course never our intention!

We’re glad the parcel has since been delivered, and we appreciate your understanding.

Kind Regards

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