AirZuma Reviews 

I received two units and they are no better than a handheld fan. I asked for a refund and return and was told I could keep the units and get a 75% refund. Almost three months later and endless emails saying there is a technical problem, I have still not received a refund. I have had so many emails from them. This company is an absolute joke. They are scamming people into buying the units then promising refunds that they do not follow through.
I will be leaving bad reviews everywhere and anywhere as am totally disgusted with the service. DO NOT BE TEMPTED TO TRY THESE UNITS THEY DO NOT WORK AND YOU WILL NOT BE ABLE TO RETURN THEM OR GET A REFUND.

My online order was for 2-airZuma units and I paid £119.98 for the order. When I chased delivery I was sent a copy of an order showing 4-units plus warranty +postage at £326.93. !!! When I recently checked my bank account I saw a second UNAUTHORISED payment was taken from my PayPal account for £206.95. I requested a refund but didn't seem to want to give a return address and said if we pay a 70% refund you can keep the products which I reluctantly agreed to but after a month airzuma have failed to pay me a refund quoting technical problems !

They are very good at responding and a very polite responses. When it comes to refund, they are just dragging their feet, every time it is the same technical issue that they are trying to sort out. Not acceptable anymore. I have to take the next step to do something about this soon. My patience is running out.

The device did not work properly and was noisy. Therefore, I decided to return it, which was the first obstacle. However, the supporting customer service was quite attentive and helped me to return the device and claim my refund. This was on July 23, more than 3 weeks ago. Since then, I have repeatedly requested a refund of the purchase price, but I have always been put off with excuses about technical difficulties, etc. I have the impression that airzuma is a fraudulent company and cannot recommend anybody to buy from them.

Pity can't do zero stars. Do not use this company!
They added on extended warranty cost without permission, then wouldn't provide tracking number until I cancelled the order (3 weeks later). They then promised to refund up to 5 days after return of goods (air coolers - my hand-held fan is more powerful!) and didn't. Waited nearly 3 weeks then had to take up with PayPal for resolution.

Useless - can't fulfil an order
Cant show proof of supposed delivery
Promise to replace and don't
Failed to deliver and now refuse to refund so off to dispute the charge....

Appalling, don’t buy!! Like others I found the website deliberately confusing and accidentally ordered 2 units and some warranty. Within seconds I emailed the company to explain my mistaken order and ask for it to be cancelled. I got a reply saying it had already been dispatched, which is obviously nonsense. Nothing arrived. I emailed again and they said whoops it must be lost we’ll send more. I replied no don’t, just cancel. They again refused to cancel. Six weeks later a package arrived. I didn’t open it and requested to return it. After numerous emails offering me discounts to keep it, which I kept refusing, they told me to return it at my own expense. I did so and paid for tracking and signed for. They now acknowledge they have received it back - they have to acknowledge that since I have proof they signed it in - but they still have not refunded me. They say they’re ‘working on my refund’. It’s clearly a scam and I believe this company is fraudulent. Please read my and other reviews and do not buy from them!!
Edit: they have responded on here but 10 days later, still no refund. I have spoken to numerous support staff, all different names, (all probably the same person but I don’t know that for sure) but the bottom line is they still have my money, nearly 2 months since I first requested it back. If they actually refund me I’ll edit on here but so far nothing,

What I ead was a fabrication of the truth.
I could have bought a simple table fan for £10 English pounds .
What a CON. Totally missleading,
It dose NOT again NOT cool anything,Just blows a little AIR around.
TOTALY useless If you want to cool yourself or any other person near by (sorry VERY near by)you are wasting your time.
also the delivery time is not anywhere near 14 Days More like 14 weeks.
AH Well I will try not to be caught again by misleading information. AGAIN WHAT A CONN. especially when being an OLD AGED PENSIONER who needs to be comfortable in these heat conditions.
AGAIN A "WARNING" to ANYONE THINKING OF "WAISTING" YOUR HARD EARNED MONEY, DONT BOTHER. (PLEASE TAKE NOTE) YOU HAVE BEEN WARNED

An absolute scam. Do not spend your money with this company. You will receive nothing and repeated emails go unanswered. Total rip-off.

Absolute rip off, tricks you into buying warranty you did not ask for, unit took well over a month and half to arrive and it's useless. Not cooling just a VERY expensive fan, that is incredibly noisy and not even a good fan. Absolutely do not buy!!!! Fuming.

I recieved very fast a satisfying answer from the Support Team. It was a perfekt experience.

Ordered on June 27th, as others have said the website is very confusing. Payment was taken immediately and a confirmation email received and then nothing. No units received so emailed them and tried to phone. Emails were undelivered and phone number does not exist. PayPal logged a dispute and my money refunded via PayPal.

Like many others, whose reviews I have read, I am experiencing exactly the same problem. I placed an order on the 29th of June. On the 3rd of July I received an email saying my order had been dispatched and delivery would be between 5-12 business days.
It is now the 23rd of July, over 3 weeks since the order was placed and it has still not arrived. I have exchanged several emails from this company apologising for the delay with various excuses, one of them being they are experiencing a high volume of incoming messages, which to me sounds like a large number of people complaining. This person “ Victoria” has said my problem would be passed on to their shipping company for investigation. And that was the last I have heard.
I shall be contacting PayPal who I paid through, to see if they can help. My advice to anyone considering buying from this company is DON’T, because you will probably never see the goods or your money.

I would give no stars if I could. Please don’t order from this company. The product is a waste of money. We ordered 2 units and accidentally ended up ordering 2 more at checkout ( a common occurrence it seems!) They said they couldn’t cancel the units accidentally ordered as the order had already been processed. After weeks of waiting and numerous emails a parcel was delivered. The parcel contained only 2 units and we are again in correspondence as to where the other 2 units are or if we can get a refund for them. Most disappointing is the fact that these use are just simple fans certainly not worth the price paid. Our advice is to stay away from ordering these just buy a fan from a reputable source not a company like this!!!

The heat this year has us all looking for cooling systems, of which there are many. I have been asked to internally review the order I cancelled within five minutes, as the website is misleading, confusing, terribly created and no less short of ' trickery' into extra unwanted purchases. Ignore so called discounts. Been a long time since come across such blatant manipulation of customer's, if ever. Customer service is slow to say the least, thus reported to Trading Standards. Don't get them, as their products look so good.

I placed an order on 27th June for 2 air conditioning units !
They doubled the order, took payment twice , then issued a refund for one , not received by 18th July!
Despite confirmation ball orders and stating they were ready for shipment … nothing !!
Clear a scam !!
References:
A8F53D9E87
A34D13F8B4E
3C1191D8D6
No response to emails .
Clearly stealing !

On 6/23/26 I was on line looking for a small air conditioner. AirZuma came up. I checked it out and ordered one.
I made a mistake. I did not realize the 5X
Meant 5 air conditioners. I immediately emailed to support and explained.
They sent another email saying they were
Working on it.
I decided to call customer support.
I talked to Charlotte. She said she would look into it and get back to me. She called me back the next day and said she took care of the problem. And sent me a email confirming it. Charlotte was very understanding about my mistake. I am very grateful she fixed it for me.
Kathy

Yep - wish I'd seen the .de reviews on the company - fully fraudulent - placed order on 28th June, received email almost immediately that items were ready for shipment and it would be 7-9 days for EU shipping and that I would get a shipping tracking number in 24 hours. But nothing - no further updates, no tracking number, nothing. I'll try to get my money back, but not that hopeful.

I ordered on June 27th 2026, the cost of the goods, inc, Shipping and Handling was £227.95. The order confirmation, stated my order has passed quality control and awaiting pick-up by the courier. It explicitly states the tracking number will be assigned within 24 hours and that estimated shipping times is 5-9 business days. I emailed them twice to ask for the tracking number, and to cancel the order if they cannot deliver within 9 business days. To-date, no reply.
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After AirZuma asked for more information, via Trust Pilot, so I posted this,
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I purchased 3 air coolers on the 27th June 2026. Having seen a review of your air coolers on the GetTech website, I decided to purchase some of them. You sent me a confirmation of the order.
Order #37D0F95CEA has been quality-checked, packed, and is ready for shipment. Please note that your tracking number will be assigned within 24 hours after your purchase.
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On the 1st July, I sent your customer support team an email, to date, the 15th July, I have had no response. This is an edited version of my sent email.

Where is my tracking number, which you promised within 24 hours, several days have now passed, yet I have still not received it.

Order number: #37D0F95CEA

If you are unable to deliver the order within 10 working/business days, then cancel the order and refund me.
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The second email I sent on the 6th July, having heard nothing from the first email, was as follows, again, personal details edited.

What is my tracking number for this order that was placed on the 27th June, 2026, and who is the carrier? You said it is allocated within 24 hours of the order being placed, where is it?

Europe delivery times are up to 9 business days, if business days are Monday's to Friday's, then the delivery must arrive by Thursday, 9th June, 2026, if however, your business days are Monday's to Saturday's, it should arrive on Tuesday, 7th June 2026.

This is the second time I have asked for the Tracking information, you did not respond to my first request, where I stated, if you cannot deliver in the 9 business day time frame to cancel the order and refund my money of £227-95, British pounds.

Please have the decency to acknowledge receipt of this message.
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The third email, was sent on 9th July, having heard nothing from you since the 27th June, 2026, again edited.

Dear AirZuma Customer Support.

I am writing regarding my order placed on the 27th June 2026.

Your order confirmation stated that I would receive my tracking number within 24 hours of the purchase. To-date I have not received a tracking number, despite me twice requesting this by emailing customer services. The dates these two emails were sent on, are the 1st July 2026 and 6th July 2026, neither of them were acknowledged.

The delivery dates for Europe stated in your order confirmation was 5-9 business days, this has now expired and I have no way to know the progress of my order (if it has been dispatched).

This email is my final request. Please provide within 48 hours of receiving this email:

a valid tracking number tracking number showing my order has been dispatched, or
a full refund of £227.95 (British Pounds) to my credit card

If I do not receive a satisfactory response within 48 hours, I will have no option but to pursue a claim through my credit card provider under Section 75 of the Consumer Credit Act 1974 and report the matter to the appropriate consumer protection authorities.

I hope this can be resolved promptly and without the need for further action.

The 3rd email was not answered either.
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Furthermore, my browser began flagging up the AirZuma website as dangerous, indicating there is a Phishing risk. My browser was not indicating this on the 27th June, but it was flagging it was Phishing risk for a considerable time between the 1st July and the 6th July, most probably, because others have also had similar problems with orders.
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My Credit Card Company will get back to me at the end of the week, so that we can discuss processing Section 75 of the Consumer Credit Act 1974 . Of course, if I get a full refund to my credit card by then, I will inform my credit card company not to pursue it.
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Update:
On the 20th July 2026, I finally got a reply (probably, because of my negative review), informing me that I would get a refund within 3-5 working days, which I now have received.

Overall, Customer Service is appalling, for a while I was convinced I had been scammed. I cannot vouch for others.

I orderd with airzuma on june 27 and till now nothing. I wrote an email to them asking when it should arrive and nothing. 6BE9309CE2 this my number after my payment i got this and no email answer or anything. Do not order with this company. I doubt i will ever receive it