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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, most reviewers were let down by their experience overall. Consumers feel that the items are misleadingly advertised as advanced air conditioners, whereas they are simply basic, low-powered fans completely lacking any proper cooling features or integrated water tanks. Furthermore, buyers strongly complain about the extremely poor quality of the cheap plastic build and inflated prices that do not reflect any value for money. Some people were satisfied with customer service after successfully receiving refunds or compensation following their initial complaints. Reviewers also noted that these compact devices can still function adequately as small desk fans despite falling short of expectations.

What people talk about most

Product

Customers consistently note negative experiences with the product, describing it as misleading and failing to... See more

Price

Consumers find the price to be a major disappointment, frequently describing the product as an overpriced,... See more

Quality

Reviewers express strong dissatisfaction and disappointment regarding the poor quality of the product,... See more

Value for money

People report negative experiences with value for money, expressing deep disappointment and frustration over... See more

Refund

Users describe negative interactions with refund processes, reporting resistance and high return shipping... See more

Reviews shaping this summary

Rated 1 out of 5 stars

£60 for something that just blows air around. Coldeez cooling ace is utter garbage they say on their website this cools any room in seconds absolute lie! It says it has a freeze function which aga... See more

Rated 1 out of 5 stars

Please don't purchase this...You won't receive a air conditioning unit that has a water reserve ! - you will receive a small standard insignificant fan. I purchased two Coldeez units plus two warrant... See more

Rated 1 out of 5 stars

Delivered today, the picture of the machine shows all the different parts but nothing mentions water tank, there are no instructions on how to open the tank or where it is, i have pressed everything o... See more

Rated 1 out of 5 stars

We ordered this fan with the recent hot weather being uncomfortable to sleep in. It is just a normal bog standard mini tower fan! Kicks out normal air, not cold at all and is quite noisy! Really disap... See more


Company details


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1.1

Bad

TrustScore 1 out of 5

212 reviews

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No history of asking for reviews

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1.1

All reviews

(212)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are completely fraud

They are completely fraud, i bought coldeez. It was small fan blowing. They deduct £93.97 instead of £60. I ask for my refund. They ask me to post back the item coldeez, and it was in china. I paid £27 to send the item. They did not and never refund my money. They are fraud. They should be arrested. I have lots of email for evidence. No one deserve to be fraud by this company. Coldeez is fraud.

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

Its a cold blower for you to use on…

Its a cold blower for you to use on yourself...not a chance in hell it can cool a room...would struggle to cool my downstairs toilet....waste of money,,, misleading sales info and i feel ripped off...don't waste your money

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely not as described

Please don't purchase this...You won't receive a air conditioning unit that has a water reserve ! - you will receive a small standard insignificant fan.
I purchased two Coldeez units plus two warranty. I was extremely lucky that I made payment by PayPal, once I realised this product was not as advertised I opened a case in PayPal against Coldeez and thankfully I have been refunded.

July 12, 2026
Unprompted review
Rated 1 out of 5 stars

I don't even want to give this item 1…

I don't even want to give this item 1 star. I ordered 3 paying £150 and £24 postage. The coolers are lightweight plastic fans that are completely useless in cooling my campervan ,which was the reason I bought).very very annoyed and disappointed

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy these fans it is a complete…

Do not buy these fans it is a complete con. It doesn’t cool a room down and you can’t return it without them charging $50-80 back to China! BEWARE that it does not take you to a billing page to review your order they just take your money! DO NOT BUY FROM THIS COMPANY.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Do Not Buy

The Company is not at all customer friendly, I returned the product but they refuse to collect any returns from the parcel company and its going to cost me extra as parcel co will charge us for disposing the returns to their company address

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM

TOTAL SCAM: Predatory China "Return Trap" – Do Not Buy!
WARNING: Do not buy the Coldeez Cooling Ace! This product is an absolute scam heavily advertised on social media.
The Product Scam: The device is completely defective, unfit for purpose, and does not function as advertised. It is a cheap, useless piece of plastic masquerading as an effective cooling unit.
The Refund / Return Trap: If you try to get your money back, the sellers exploit a well-known loophole. They will only offer a refund if you pay to return the item via tracked shipping to an address in China. From the UK, this international tracked shipping costs almost as much—or more—than the item itself, making a return financially pointless. They count on you abandoning your claim so they can keep your money.How to fight back: If you bought this, do not pay to ship it back. Open a dispute immediately with your payment provider or go directly to your bank to request a Visa Chargeback for "Goods Not As Described." Explain that the seller is using an impossible international return trap. Avoid this company at all costs. They are a fraudulent operation designed to steal your money through predatory return policies.

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

Misadvertised,mis-sold goods.A cheap…

Misadvertised,mis-sold goods.A cheap fan purported to be a new type of cooling system designed by a British engineer.
Half price on the official website,+ p& p,is expensive.
The person?/company? does not want to honour its stated 30days refund policy.
I returned the items,using tracked mail,as instructed.
Now I've been offered just £13 to keep the 2 fans for which I paid £136 ( including p& p)despite them having ben returned.
I think I'll health prevented me from realising this is scam/fraud.
There are similar adverts + good reviews for "innovative" air conditioning units,etc but they all seem to be a scam,possibly by the sam people.

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM. Was advertised as a room cooler

Was advertised as a room cooler, ads showed a unit with plumbing in it and cooling.

A scam. It's simply a battery powered fan. There is no cooling in the product, and as a fan it is way overpriced.

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money!!!

Well this NORMAL fan is absolutely rubbish. Three different fan speeds and it’s still rubbish it says cools a room down in minutes, I’m still waiting for it to cool as it turns it’s self off after 20 minutes.
what a complete waste of money!!!

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Not a bargain.

Am 87 years of age with health condition of overheating due to blood problem. Ordered this as write up sounded exactly what I needed. Waste of money. On highest speed runs for about 90 mins max then needs recharge. Not even blowing really cold air. Shd not be allowed to advertise it as an air conditioner. Don’t get sucked in. It’s a fan.

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

Disaster

Disaster. I got suckered by the fake advertising on Facebook. I bought two. One actually works, but it is only the equivalent of a low grade fan. It’s definitely not a substitute for any type of air conditioning. The rechargeable battery lasts about an hour. The second one stopped working completely on day two.
Sad.

July 25, 2026
Unprompted review

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