cvgenius.com Reviews 

1,086
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 479 reviews, reviewers had a great experience with this company. Customers frequently praise the website for offering an easy, user-friendly platform with a variety of professional templates to choose from. People also highlight the exceptional customer service, noting that the support team is helpful, prompt, and remarkably efficient at resolving formatting issues. Reviewers consistently mention how smooth the entire process feels from start to finish. Some reviewers were not happy with unexpected billing issues and unclear pricing regarding paid templates. Consumers occasionally encountered difficulties understanding subscription terms, noting that it was not entirely transparent when transitioning from free options to paid services on the platform.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, describing the platform as a very easy and smooth... See more

Website

Reviewers mention positive feedback about website functionality, describing it as very user-friendly, well... See more

Staff

Customers had positive experiences with staff, highlighting helpful, quick, and respectful service. Reviewers... See more

Service

People report positive experiences with service, highlighting that it is easy to use and helpful. Consumers... See more

Customer service

Clients share positive opinions on customer service, highlighting quick and efficient resolutions to their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has a very easy and guided approach to designing a professional CV. I likes how it had a variety of templates to select from.

Company replied

Rated 5 out of 5 stars

The CV builder was amazing. At first, I was really frustrated because I spent an hour creating my CV, only to find out that downloading it required a premium feature. But then the “Need Help” suppor... See more

Company replied

Rated 5 out of 5 stars

Very helpful website, it gave me great ideas for how to share my detials in an interesting professional way. Very easy to navagate. Customer service was amazing tondeal with today. Frank C on their... See more

Company replied

Rated 5 out of 5 stars

Many companies tell they give free CV but always end up asking for money at the last minute. I find it evil that they make us wait till the very end after we wasted our time choosing, only to know t... See more

Company replied


Company details


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4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,086)

435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good refund policy

Got refunded

September 3, 2026
Unprompted review
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Reply from cvgenius.com

We're glad you're happy with our service! Your feedback means a lot to us. We're here whenever you need professional support!

Regards,
CV Genius

Rated 5 out of 5 stars

Immediately action my request

Immediately action my request

September 3, 2026
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Reply from cvgenius.com

We appreciate your review! It’s great to know our service met your needs. Best of luck with your applications!

Regards,
CV Genius

Rated 5 out of 5 stars

Daniel was very helpful and fast on my…

Daniel was very helpful and fast on my requests

September 2, 2026
Unprompted review
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Reply from cvgenius.com

Thank you, we are thrilled to hear that Daniel was able to assist you with your request and provide you with excellent service. We will be sure to let him know your amazing comments.

Regards,
CV Genius

Rated 4 out of 5 stars

Accuracy of suggestions

August 28, 2026
Unprompted review
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Reply from cvgenius.com

We're glad you're happy with our service! Your feedback means a lot to us. We're here whenever you need professional support!

Regards,
CV Genius

Rated 5 out of 5 stars

This was very enjoyable, honest, straightforward

This was very enjoyable, honest, straightforward. Thank you very much. Most sites claim to be free download, but after you've done all of the work and ready to download, you find it is not so.

August 28, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your valuable feedback! We're always looking for ways to improve, and we appreciate your insights. We'll share this with our team to see how we can enhance your experience.

Regards,
CV Genius

Rated 5 out of 5 stars

Nicolas was great

Nicolas was great. She was patient and also responded quickly.

August 26, 2026
Unprompted review
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Reply from cvgenius.com

Thank you. We are thrilled to hear that Nicolas was able to assist you with your request and provide you with excellent service. We will be sure to let him know about your amazing comments.

Regards,
CV Genius

Rated 5 out of 5 stars

Fast and efficient

August 26, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your review! We’re so glad CV Genius helped you create a great CV. Best of luck with your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

Brilliant Service easy to use

August 25, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! We’re always striving to make the CV-building process as smooth as possible. Wishing you success in your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

easy to navigate

August 25, 2026
Unprompted review
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Reply from cvgenius.com

We appreciate your comments! It’s wonderful to hear that our tool made your CV-building process smooth and effective. Wishing you success in your career!

Regards,
CV Genius

Rated 3 out of 5 stars

nice i like this website

August 24, 2026
Unprompted review
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Reply from cvgenius.com

Thanks for your review! Helping job seekers create strong CVs is our priority, and we’re glad we could support you. Good luck with your applications!

Regards,
CV Genius

Rated 1 out of 5 stars

profoundly disappointing and deceiving

I left a positive review earlier this year because I used the service for a trial to increase the quality of my CV. So far so good. I knew that after 14 days it would automatically renew to a regular subscription, so I specifically contacted the chat support prior to that date to ensure that nothing would happen and that I wouldn’t be charged.
I was assured by a support agent named Daniel D. that everything was correctly dealt with, that I didn’t have to pay for anything, and that no further action from my side was necessary. I trusted him. I never visited the platform ever since, until a couple of days ago when I noticed they have been taking money from me for the last three months although on the website it says, I’m on the free plan. They charged me four times in total for a service I never used and never authorized.

UPDATE: the issue has been resolved but I wish they would have a more transparent communication nonetheless I received most of my money back, and hope the subscription is now cancelled for real.

August 21, 2026
Unprompted review
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Reply from cvgenius.com

Hello,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you.

Shortly, you will receive a private message from Trustpilot so we can investigate what is happening for you.

Regards,
CV Genius

Rated 4 out of 5 stars

Fast and easy to use interphase

Fast and easy to use interphase

August 21, 2026
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you for your review! We’re so glad CV Genius helped you create a great CV. Best of luck with your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

very very good

August 21, 2026
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you for your feedback! We’re always striving to make the CV-building process as smooth as possible. Wishing you success in your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

great

great , easy to use :-)

August 15, 2026
Unprompted review
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Reply from cvgenius.com

We appreciate your comments! It’s wonderful to hear that our tool made your CV-building process smooth and effective. Wishing you success in your career!

Regards,
CV Genius

Rated 5 out of 5 stars

Easy to use and very beginner friendly

Easy to use and very beginner friendly. Highly recommmended

August 13, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! It's great to know that you found our website user-friendly and had a good experience. We wish you the best in your job search.

Best regards,
CV Genius

Rated 5 out of 5 stars

Thank you

Thank you, cvgenius.

August 12, 2026
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you for taking the time to rate our service. We hope your new CV helps you achieve your career goals.

Best regards,
CV Genius

Rated 1 out of 5 stars

Refusing to issue a promised £50.70 refund!

Ticket ID: E13ZE6-EJZK2 / E10G70-N74J6. Support agent Evelyn G. acknowledged in writing that a £50.70 refund was authorized for unauthorized charges (05/02, 05/03, 02/04) and promised a supervisor update within 72 hours. It has been almost a week, and they are completely ignoring my follow-up emails. Still waiting for my £50.70 refund to card ending in 8016. Escalating to Action Fraud and Trading Standards.
UPDATE (14 Aug): CV Genius is now trying to manipulate the situation by listing old July refunds to avoid paying the ADDITIONAL £50.70 promised on Aug 6th by agent Evelyn G. for Feb/Mar/Apr charges. They still owe £50.70 to card 8016!

August 6, 2026
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Hello,

We are deeply sorry to see your rating of us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen. Please be on the lookout for a private message from Trustpilot shortly to obtain your account details.

Thank you.

Regards,
CV Genius

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