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custompatchfactory.com Reviews 

587
•
TrustScore 4.5 out of 5

4.7

Embroidery Service
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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. People truly love the exceptional quality of the custom items, noting that the materials feel well-made and the printed designs appear bright, detailed, and accurate. Customers frequently point out how incredibly easy the ordering platform is to navigate, alongside the swift delivery times that consistently exceed everyday expectations. However, some reviewers were not happy with persistent issues regarding design proofs, wrong colors, and overall frustrating customer communication. A few people also mentioned experiencing unexpected delays, missing digital previews, or facing real difficulties when trying to obtain refunds to resolve order problems.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the impressive quality and... See more

Quality

Consumers find quality to be a source of great satisfaction, reporting fantastic patches with vibrant colors... See more

Order

Reviewers highlight positive aspects of the order process, describing it as exceptionally smooth, simple, and... See more

Delivery service

Clients share positive opinions on delivery service, consistently noting that orders arrive quickly and on... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth and seamless the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Custom Patch Factory. The process took a little longer than expected, but they were very accommodating throughout and made sure the design came out exactly right. The pat... See more

Rated 5 out of 5 stars

I have ordered both woven patches and embroidered patches from this company, and the quality is great! When I had specific questions regarding the twill colors that were available, they did their best... See more

Rated 5 out of 5 stars

My total experience has been rewarding. I'm totally pleased with my products finished reproductions. The staff made sure I was completely satisfied with my products renderings before they proceeded. T... See more

Rated 5 out of 5 stars

I sent a photo of our organization’s original patch. The proof and then the sample patch came back very quickly. Before I knew it I was notified that the patches were on my front porch! When a phot... See more

Company details

  1. Embroidery Service
  2. Clothing Store
  3. Embroidery Shop
  4. Printed Clothing Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

587 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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4.7

All reviews

(587)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Instant responses

Instant responses, perfect quality and arrived before the promise date. You surpassed my expectaions.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Great experience! Process from ordering to receiving patches couldn’t have been easier. Patch quality was fantastic. Will definitely use again in the future

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

The order was easy to do

The order was easy to do. the website was very helpful and the coins came fast (I did pay extra for guaranteed delivery)

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

It was a very smooth process to place the order, work through art work approval and I received exactly what I wanted. Great product that and I would order from them again

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Easy, fast, quality product

Very easy to use website
Completely blown away by actual 24-7 assistance/advice over chat…from a human!
The patches were embroidered and shaped. They arrived on time, no fuss and are exactly what I had hoped for.

August 1, 2026
Unprompted review

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