Ninja Patches Reviews 

I placed an order for 25 patches on 8/20 after receiving their solicitation offering a five day turn around and free shipping. It is now over two weeks later and:
A: I still don't have my patches
B: Their website indicates that they ship out of Los Angeles. HOWEVER I just had to pay $21.25 in duties in order to receive my order via DHL. If you ship out of LA, there should be no duties. SO - dishonest representation.
AND
C: I was never informed that there would be duties.

I'll NEVER order from them again.

Receiving the wrong patches after 2 weeks of waiting was very disappointing. Not being contacted about it makes me want a full refund and not deal with you guys anymore. $114 for patches that I never received and receiving something from someone elses order makes me furious! Seriously Angry that I paid so much and got Nothing in return! Where's my Order I want what I paid for or I want a Full Refund Immediately

Terrible experience I sent two professionally made logos for my real estate business to them. I saw them on Instagram wanted to use them to try out their business and and potentially get more from them in the future. It took about five or six proves to get it visually how I liked it on paper. The image it looked fine once the image came actually printed it was completely horrendous. You can’t even read the letters and it doesn’t have many literally just says shopping, military houses, and shopping military spouses. And none of that was visible. I replied back saying this complaint and I will get back feedback and no one has reached out.

I ordered 10 patches and they look so good! I am highly impressed with the quality. The stitching is so clean.

I have placed several orders with them. Up until now I was very happy. My last attempt at an order was a nightmare. To the point I legit think someone was just F'ing with me. I provided 2 patches, 1 a circle with a very basic design in middle and words around circle. The second a custom shaped patch with very basic font and a mascot. 1st proof they enlarged my font so large it was comical, not centered and misspelled. No biggie as that is what proofing is for, I resubmitted a newer file to help with the smaller fonts. Proofs 2 - 4 were a nightmare. They didn't take into account my newly submitted art and kept providing me the same exact proof as previously. They refused to do my small text and told me I would have to increase my patch size from 2.5 to 3.5 or all small font was going to be removed.

To clarify, I myself own a commercial embroidery machine and made the very patches I was asking them to make to make with no alterations. I use 3rd parties for workflow management.

Unfortunately I went back to my usually patch maker, GS-JJ and had a proof within 24 hours, no changes to original design, cheaper and it's currently in progress. I now have the patches from GS-JJ in hand and they made no alterations with font. They just got it done.

I know Ninja is capable of creating small font, as my previous patches had smaller font, but as to why I had to go through 4 proofs over 3 days and back and forth about font is beyond me.

Overall, good company, but this was not a good experience for me. I would love to keep my business state side, but I also need someone that can make basic patches.

Perfect. Very quick shipping and delivery.

Excellent quality and outstanding customer service! When shipping issues caused my patches to be returned, they quickly reshipped. When the post office created another problem, they immediately stepped in, reprinted and reshipped them without hesitation.
They were patient, professional, and kept me informed throughout the process. The turnaround time was impressive, and the patches look great. They truly went above and beyond and have definitely gained a loyal customer!

We had pretty high expectations of our new patch design and construction quality from Ninja Patches. WOW! We were THRILLED to see how perfect everything came out. HUGE thanks to the Ninja Patches team!!!

Team member Maleek helped with my problem I had right away and was very pleasant!

Ron was extremely helpful and thorough regarding my order for custom embroidered patch. He took a nightmare situation and made it right for me. I will continue to be a loyal customer

Absolutely terrible experience. Never again. Paid for rush shipping, and the order wasn't done in time. They provided a fake tracking number to stall us for time (well, the number was real, but it was going to a completely different part of the country... and when we looked into it and found the delivery photo, it was a gigantic box and definitely not my small box of 100 patches).

Had to argue with them to refund the extra charges we paid for rush shipping, and it was a massive hassle. Their customer service rep claimed their patches were shipping from within the US, but the shipment origin was China according to FedEx.

Completely terrible experience from beginning to end. I'll make sure to tell everyone I know how awful this was.

I placed an order with Ninja for custom patches. A couples weeks later the patches had not arrived and I discovered that the order was canceled, supposedly by me, and no refund would be given. I submitted a claim and ninja responded that the order was canceled by them due to the art not working with the patch. They stated that they would issue a refund after all. That was two months ago. I have yet to receive any refund. I just submitted a new followup claim for the refund so we will see.

Terrible experience. First it should be know they do not produce patches in house, or even in the country. My order (which i still haven't received almost 2 months later is being shipped from Pakistan). First order hadn't arrived within stated timeline and when I called the first time to ask, i was told they were on the way and to just be patient. 40 days after they hadn't arrived I called again and it was revealed the patches had been lost in transit and they would rush order. "Rush" order as it turns out is going to be almost 3 weeks. Terrible experience, this is clearly just a brokering service at this point. I am completely skeptical about the quality I am about to receive.

Made the patches wrong. Told me there was no one to assist me waited 8 hrs. Called back. Told I was going to have to wait another 12 business days before they could get the correct patches out to me. Ordered on June 12th. Today is June 26. Now I get to wait another 12 business days before maybe I’ll get the right patches sent to me

Always a pleasure to work with. Staff is understanding, knowledgeable and pleasant. Any errors are quickly fixed without friction or problems.

Great company to work with

My first Patch order arrived, and it is exactly what
I expected or even better.

Nice Job Ninja Team!

When they're good, they're good.... which is most of the time, but not every time.

I'm a dog trainer who designs expressive patches for dogs to wear on their harnesses. I am a small business, and my main sales opportunity are pop-up events like street fairs.

Issues:

1) The artwork uploader automatically crops and removes the background from your artwork. You have to manually un-check those buttons or your artwork will get completely resized and the color will change.

2) The color reproduction can be inconsistent, and lines 2-3px thick can disappear. I’ve switched to white on black, with much thicker strokes, and it has been better.

3) The production time is super unpredictable. Unlike other suppliers who quote you a date at the time of purchase, Ninja Patches does not. So you just have to check in and see if they have shipped or not. I’ve gotten patches in 2 weeks, and I’ve gotten patches in 4-6 weeks. No way to tell which it will be.

4) Most of the time they get the quantity right. They shorted me 26 units on my last order (I ordered 26 of one of the designs, but only received 10; and another design they just didn't produce). That's over $100 but it’s not worth the time and stress it will take to try and settle it.

5) Customer service is ok. I’ve had some issues go unresolved, and sometimes the reps just “shrug” over the phone. They’re probably just used to playing defense, given the other issues.

When the patches come they’re usually pretty good. I like that you can order small quantities, and the pricing is pretty good. I’m testing some other suppliers as well, to see how some of these things compare.