CLUSE Reviews 

3,646
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I own quite a lot of jewelry from this brand, and even after years of wearing it, the pieces still look beautiful and keep their quality. I really appreciate how well they hold up over time and still... See more

Company replied

Rated 5 out of 5 stars

The backpack is amazing and the quality is great! The shipment was super fast as well! Highly recommend!

Rated 5 out of 5 stars

I have bought several watches and jewellery from Cluse. Some as gifts and some for myself. Everything arrived as described and beautifully packaged with free delivery which I really appreciate. I esp... See more

Rated 5 out of 5 stars

Great shopping experience! The website was easy to navigate, and the watch arrived exactly as shown in the photos. The quality is very good, and everything was well presented. What impressed me the mo... See more

Company details


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(3,646)

302 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing product!

The backpack is amazing and the quality is great! The shipment was super fast as well! Highly recommend!

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Quality and efficient delivery

Quality and efficient delivery: I am highly satisfied with my purchase of a Cluse Quadrus multifunction black leather watch. The build quality matches the advertised product. My package was delivered swiftly as well. I will recommend to anyone considering buying a high quality watch at a decent price.

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars then I would!

If I could give 0 stars then I would! Ordered a watch as a gift allowing plenty of time for it to arrive as per the cluse delivery guidelines. After a few days of not moving on the tracking, it became very apparent that the watch had got lost. I emailed and they told me I had to wait until there had been no tracking update for 14 days before they'd do anything. By this time the birthday the watch was purchased for had passed. When they finally accepted the watch was lost, I asked for it to be sent again by express delivery and instead of doing that, they refunded my order. I appreciate the package getting lost was out of their control, but the way they dealt with it was awful!

July 31, 2026
Unprompted review
CLUSE logo

Reply from CLUSE

Hello Kimberley,

We are sorry to hear about your experience and understand your disappointment, especially as the watch was purchased as a gift.

We apologize for the inconvenience caused by the delivery issue and for the frustration this situation has created. While delays or lost parcels can unfortunately happen during transit, we understand how important it is to receive an order on time, especially for a special occasion.

Thank you for sharing your feedback. We will take it into account and continue working to improve our service.

Kind regards,

CLUSE

Rated 5 out of 5 stars

Delighted

Delivery was quick, packaging is gorgeous and my watch is fab! Great price too….
Delighted. Will order again….

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Super quick shipping

Super quick shipping. The quality is great - this is now my third CLUSE watch and the only kind of watch i would get or would ever need. Get lots of compliments on all of them.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

I treated myself to a present of a watch

I treated myself to a present of a Cluse watch, I’m so happy I did😊. It is a beautiful, finely crafted piece …. I have had so many compliments…. Looks very expensive…. I’m so chuffed…. The company was an absolute pleasure to deal with… package arrived on time and in a lovely presentation box….thank you Cluse❤️

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous product

Gorgeous product, quick delivery service, beautifully packaged and I would highly reccomend the additional gift bag if its a present for someone, really adds an extra touch! 10/10 from me!!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

I am a returning customer to CLUSE

I am a returning customer to CLUSE, and I have always gotten my parcel with no issue but on this occasion it got lost in transit I got in contact with customers service and everyone took care on me in specific Camille, she tracked down my parcel and reissued a new one, CLUSE always has great quality.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and fast delivery

Great shopping experience! The website was easy to navigate, and the watch arrived exactly as shown in the photos. The quality is very good, and everything was well presented. What impressed me the most was the fast delivery – it arrived just 4 days after I placed the order. Highly recommended!

July 3, 2026
Unprompted review
Rated 2 out of 5 stars

For the price of the products i…

For the price of the products i expected a little bit more quality, feels like sheep material. The delivery was fast and in good condition. The packaging was very pretty.

July 2, 2026
Unprompted review
CLUSE logo

Reply from CLUSE

Hello,

We sincerely apologize for the inconvenience. Your feedback will be shared with our quality team to take this into account. Please do not hesitate to contact us at care@cluse.com so we can support you.

Kind regards,
CLUSE

Rated 5 out of 5 stars

Beautiful watches and jewellery

I have bought several watches and jewellery from Cluse. Some as gifts and some for myself. Everything arrived as described and beautifully packaged with free delivery which I really appreciate. I especially love my watches.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great Quality and Amazing Support

I own quite a lot of jewelry from this brand, and even after years of wearing it, the pieces still look beautiful and keep their quality. I really appreciate how well they hold up over time and still look almost like new. I had an issue with one piece, but the customer support team responded quickly and resolved the situation in my favor. That level of service is a big plus for me and one of the reasons I keep coming back.

June 25, 2026
Unprompted review
CLUSE logo

Reply from CLUSE

Hello Kristýna,

Thank you for sharing your feedback! We're so glad to hear you're happy with your CLUSE jewellery and that our customer service team could provide you with a positive experience.

Warm regards,

CLUSE

Rated 1 out of 5 stars

The shipment did not arrive.

The shipment did not arrive.

June 12, 2026
Unprompted review
CLUSE logo

Reply from CLUSE

Hello Marta,

We are deeply sorry to learn that you are not satisfied with your CLUSE experience.

Unfortunately, we were not able to find any request linked to your name in our system. To help us review your case further, we kindly invite you to reply directly to the last email you received from our team, or contact us at care@cluse.com with your order details.

We look forward to hearing from you!

Kind regards,

CLUSE

Rated 5 out of 5 stars

Great service from Cluse

Excellent service when ordering a replacement watch strap. Price was competitive and Currency conversion charge from ordering in the UK was minimal. Delivery was free and fast from Europe, which was appreciated.

May 12, 2026
Unprompted review
CLUSE logo

Reply from CLUSE

Hello,

Thank you for taking the time to share your CLUSE experience! We’re happy to hear everything arrived smoothly.

Warm regards,

CLUSE

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look