CLUSE Reviews 

Everything was wrong. The beautiful watch was delivered promptly. The catch did not work and the watched stopped after a few hours. I immediately contacted customer care and was told to go to a Cluse shop and get a new battery. No such shop near me. My local Jeweler would charge £60 for a new battery. This did not address the broken clasp. I filled in a returns form and printed their address label and returned it. They would not take delivery. They claimed it was the wrong address, but I printed the address they gave me. No more assistance. I had to take it up with my credit card. Timeless!!

I recently had an issue with my CLUSE backpack and contacted their warranty service. I was amazed by their prompt and efficient response — they immediately sent me a brand-new backpack! Truly outstanding customer service. Their products are not only beautiful but also high-quality. I also own some of their watches, which are elegant and stylish. I highly recommend CLUSE for both their excellent products and impeccable service.

Absolutely dreadful customer service, generic response and unhelpful. Don’t waste your time on these products. Their customer service is to offer money off more poorly made products.

I ordered the black/gray backpack - the biggest size. There was a mixup with the delivery and the package ended up on its way back to Cluse. Despite this being a delivery system's error, when I reached out to Cluse, they immediately offered a refund or to resend it, I chose to resend, and got the backpack only four days later!! Justyna was the person I was talking to - she resolved everything super quickly and she was really nice and to the point. Great customer service, and the bag ended up being really great too! Overall, very happy

The review is not directly linked with the product received but rather the misleading information in Cluse website about the shipping cost. Although when completing the order, and declaring the delivery address (CH), the shipping cost was clearly displayed as FREE, I was surprised when received an invoice by ups for the delivery which was 35% of the product cost! I contacted Cluse customer service (providing the evidence from the order displaying FREE shipping) and the response received was that the delivery country was not within EU therefore extra charges may occur which they cannot predict and this is included in the terms & conditions fine print. It is understandable to have a cost for delivery outside EU but it is misleading to the consumer to display ‘FREE shipping’ after the address is declared and not to inform about the extra cost in advance so the costumer can decide on the purchase. I have made multiple purchases outside EU and it was always clear when a cost would be added for delivery or if declared free it was indeed free!

Thank you for your help.
All done very smoothly just before Christmas.

The Customer Care Team was very kind and helpful when I received an empty parcel. The order I had placed was stolen from the parcel during transport. After contacting Customer Care they quickly responded and sent me my original order within 2 days after I sent them the proof.

Excited for the degree . thank you a lot for this watches , how its so beautiful and sophisticated. ❤️

I had a problem getting the 10% discount for a first order but after contacting the. Customer Services Department, this was resolved very quickly.

I purchased a watch for my daughter’s birthday in August 24, I just found out that the strap is too short and tight on her wrist, I contacted customer service to ask if they had additional links or longer straps, I received a prompt reply with (Unfortunately, this strap cannot be extended with additional links. We also currently do not have a strap available that fits a Fluette where additional links can be added) I replied asking if I could return the item as its not fit for purpose, the reply was a no. I am very disappointed with the outcome and no alternatives offered, so anyone with thick wrists do not bother purchasing a watch from Cluse

One of the straps on my backpack broke and I bought it over 2 years ago so I knew it was out of warranty. As I really like the bag and its quality/design, I wanted to buy a new one and asked for a discount code. Tom from Customer Service gave me the code without hesitation and I bought a new model which arrived within 2 working days. Great service and product that I recommend!

I requested a return and sent the parcel to the address provided by the company, yet the warehouse failed to collect it, resulting in the parcel being sent back to me. Despite paying £13 for shipping, the company refuses to take responsibility and is now demanding I resend the parcel at my own cost. They have provided weak excuses, such as the warehouse not being able to pick up parcels and claiming the invoice wasn’t attached, which it was. To make matters worse, they’ve stated that if I refuse to resend the parcel, they will simply close the ticket without offering a solution. This is unacceptable and highlights a complete lack of professionalism.

My order was not delivered, I was not given a refund by customer service even though their "courier" could not find the package. It is now over a month in, and I will be taking legal action if it is not resolved.

Great Customer Support!
My watch had a defect after some months of daily use and Cluse replaced the item under warranty with a brand new one immediately after confirmation of delivery address. Correspondence was really quick, clear and kind.
Thank you very much! Totally recommend

customer service, ie to be more specific Mr. Tom from customer service was great. First, I was surprised at the quick response (I received a response to my email within 10 minutes). Another thing is the way of access and communication, which was at an enviable level. I received exact instructions on what to take pictures of and what information to send in order to fix the problem. Problem: After a short period of use, my backpack cracked a little at the junction of the shoulder straps and backpack. Tom pointed out possible reasons that could have affected it, but after I told him there were no such reasons he immediately accepted it and offered to send a brand new backpack and accept the warranty. The new backpack was sent quickly and we are very satisfied. This was really easy to do, and kudos to customer service, especially Tom :) thanks again so much!

100% recommended. They meet delivery times, the products are of high quality, and if you have any problem, their customer service resolves it quickly and favorably. Very happy. I will buy again

I had a self made issue where I accidentally threw out the straps that came with my girlfriends backpack, absolute disaster on my part! Spoke to the customer care team at Cluse and specifically Justyna who helped me so much and went out of her way to replace the straps for me, which she really didn't need to do! Unbelievable customer service, very much appreciated and unexpected. Justyna you saved me, thanks so much again!

EXCELLENT customer care! I purchased my backpack in July 2023, a few days ago one of the hinges of the straps broke, so I contacted customer service for a replacement strap and they immediately sent a couple of brand new replacement straps! Thank you Tom for your assistance and kind note in the box! :)

Super happy with my watch, it’s looks even better in real life than in the pictures. Thanks to Louis in the customer service for his help after an error in the delivery !
Very satisfied with everything.

Just got my Anthéor watch, love the way it looks! Customer service was great and I had no problems with delivery.