Charles Bentley Reviews 

11,133
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers had a great experience with this company. Customers frequently commend the quality of the products, finding them well-made and durable for various uses. Many reviewers also highlight the efficient and prompt delivery service, with items often arriving quickly and well-packaged. The ordering process is generally described as simple and straightforward, contributing to a positive overall experience. However, some customers also noted significant issues with delivery, including delays, non-delivery, and items arriving damaged. A few other people also felt that product quality was sometimes disappointing, with items breaking prematurely or having design flaws. Additionally, some reviewers were not happy with customer service, citing unhelpful responses or a lack of responsibility for problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and condition. Many reviewers praise... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with products,... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing frustration over delays and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting easy online... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought two beautiful blue directors chairs, very pleased with how they look. They arrived promptly and were easy to assemble. I would have given 5 stars except I find the chairs are a bit too high f... See more

Company replied

Rated 4 out of 5 stars

Purchased large garden parasol with 4 weights. The above are all perfect and just what I expected. The delivery wasn’t quite so good. Was told it would take upto 5 working days, in total it took abo... See more

Company replied

Rated 4 out of 5 stars

Really good quality bbq for the money. Instructions were slightly misleading as the pictures of the parts weren’t as they looked so took longer to put together but overall very pleased with the produc... See more

Company replied

Rated 4 out of 5 stars

The problem with the log splitter I purchased was efficiently dealt with by a young lady who did not know the answer. She did arrange for a call back from the engineer and was very pleasant. The engin... See more

Company replied


Company details

  1. Furniture Store
  2. Outdoor Furniture Store

About Charles Bentley

Written by the company

Welcome to Charles Bentley

We're a family run, 6th generation, global supplier of contemporary home, garden and leisure products. What we believe in is simple – there’s no place like home. It’s that feeling of belonging, the happiness that comes with spending time with your loved ones in the place that you love the most. That’s why we go above and beyond to help you discover the perfect products for your home. VISIT OUR WEBSITE CONTACT US DIRECTLY HERE

Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(11,133)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

Garden furniture

Website easy to navigate, order quality excellent, received within the stated 3 to 5 working days and always update with delivery. Not used my furniture yet as typical British weather not stopped raining since received!

June 4, 2026
Unprompted review
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Reply from Charles Bentley

Thank you for your 5* review!

Rated 5 out of 5 stars

Very pleased!

Easy to order. Excellent choice. Prompt delivery.

June 2, 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review!

Rated 4 out of 5 stars

Very happy with the product

Very happy with the product. Took bit longer than expected to put together as each screw needed to be pre drilled
Looks great

June 2, 2026
Unprompted review
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Reply from Charles Bentley

Thank you for your review!

Rated 1 out of 5 stars

I ordered a parasol and a base

I ordered a parasol and a base. Two parasols arrived. No base. Spoke to customer services who arranged for the unwanted parasol to be collected and promised to send the base. Parasol was collected. Still no base. Yesterday another parasol arrived. What on earth is going on with your company? I have now spoken to customer services on three occasions but I am still deficient one parasol base and surplus one parasol. Please send no more parasols!

... (The next day, 09/06/2026). A courier has just arrived with ... ANOTHER PARASOL! No parasol base. We declined the delivery. Of course, it's just funny by this stage. And mystifying. I mean, how does Charles Bentley make a profit? Customer services are unfailingly polite and have undertaken to do their very best to find and deliver a parasol base. They've told us to keep the supernumerary parasol. We'll donate it to charity.

June 6, 2026
Unprompted review
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Reply from Charles Bentley

I am sorry that you have experienced these issues with your order and delivery from us. I can see that you are in contact with our customer services and that we have hopefully rectified these mistakes for you.

Rated 5 out of 5 stars

I ordered a white bistro table and…

I ordered a white bistro table and chairs.
I’m very pleased with them. Good quality. They arrived quickly and were very well packaged. Last year I ordered 2 sets of garden furniture from Charles Bentley and I’ve been so pleased with them I ordered this set. I can recommend their products.

May 28, 2026
Unprompted review
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Reply from Charles Bentley

Thank you for your 5* review!

Rated 4 out of 5 stars

I bought two beautiful blue directors…

I bought two beautiful blue directors chairs, very pleased with how they look. They arrived promptly and were easy to assemble. I would have given 5 stars except I find the chairs are a bit too high for me ( I'm a woman 5 foot 7 tall) - they must be designed for taller people! It means my legs aren't properly supported and affects my comfort.

May 22, 2026
Unprompted review
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Reply from Charles Bentley

Thank you for your review!

Rated 5 out of 5 stars

Good experience

Easy to order. Delivered when they said they would. All pieces of swing-seat present. Relatively easy to build . Looks great and my mum is really pleased with it…. Update 9/6…. Went to see my mum this weekend and the canopy has come off more than once…. Which was the only part of it we didn’t put together

May 30, 2026
Unprompted review
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Reply from Charles Bentley

Thank you for your 5* review! We're glad your mum is pleased with it.

Rated 5 out of 5 stars

Beautiful garden furniture

Beautiful garden furniture, excellent quality. Great customer service with swift delivery

May 26, 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review! We're pleased our customer service was great and that your order arrived swiftly.

Rated 1 out of 5 stars

The instructions were dreadful to…

The instructions were dreadful to follow, I found everything about the bbq very flimsy for the money very disappointed

May 21, 2026
Unprompted review
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Reply from Charles Bentley

I have been unable to locate an order for you on our system, please provide your order information and we will be able to look into this for you?

Rated 4 out of 5 stars

Fantastic service from Charles Bentley

Fantastic service from Charles Bentley, who sorted a small problem with my order with speedy efficiency. My parasol it gorgeous and great value for money. Their carrier however was appalling.

May 22, 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your review! We have taken note of your comments regarding the carrier and will look into this further.

Rated 4 out of 5 stars

Really good quality bbq for the money

Really good quality bbq for the money. Instructions were slightly misleading as the pictures of the parts weren’t as they looked so took longer to put together but overall very pleased with the product.

June 1, 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your review! I am sorry to hear that you experienced an issue with the instructions and will forward your comments to our team here.

Rated 3 out of 5 stars

Product is lovely but customer service…

Product is lovely but customer service is not good. Table arrived without chairs. Delivery kept getting delayed. Wouldn’t purchase from them again.

May 30, 2026
Unprompted review
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Reply from Charles Bentley

I am sorry that you have experienced this issue with your delivery from us. I can see from the courier tracking that you have now received the chairs and can only apologise for the delivery delay.

Rated 5 out of 5 stars

Good quality

Quick, efficient, good quality

May 19, 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review!

Rated 2 out of 5 stars

I am disappointed with the condition of…

I am disappointed with the condition of the boxes containing the product I bought. They are in an awful state with big rips in them that means parts could missing. A discussion with your courier who is your representative at your customer is recommended. Then I was told all items delivered and a cover I had purchased at the same time was in one of the boxes. This was not true as a few days later we received another delivery from the same courier with a cover on its own. Someone somewhere was not telling the truth !!

May 18, 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

I am sorry that you have experienced this issue with your delivery, unfortunately we were only able to pass on delivery information as advised by our courier which unfortunately appears to have been incorrect. I can see from your contact with our customer services team that you now have all of your order (including replacement parts) but if this is not the case then please let us know.

Rated 5 out of 5 stars

Beautiful furniture

Beautiful furniture, really well made and super value. Attentive delivery driver made everything easy. I intend to buy more from this company in future.

May 20, 2026
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for your 5* review!

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