Vonhaus Reviews 

23,279
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,770 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that online orders often arrive much earlier than expected without any complications. Consumer feedback shows great satisfaction with the overall product quality, describing items as robust, highly useful, and performing wonderfully for various tasks. However, some reviewers were not happy with occasional delivery delays or missing items that caused unexpected frustration during their home projects. A few other people also felt that certain product parts lacked durability, noting that specific components experienced performance issues or simply wore out prematurely over time.

What people talk about most

Product

People report positive experiences with product, highlighting great quality and affordability. Consumers... See more

Delivery service

Clients share positive opinions on delivery service, noting consistently speedy and prompt arrival times.... See more

Quality

Consumers find quality to be positive, frequently highlighting well-made products, sturdy construction, and... See more

Order

Customers had ambiguous experiences with order processes, noting that the website and online payment systems... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This hedge cutter cuts the same as all the different makes I have owned over 55 years which is a lot Not such a clean cut on 5mm branches but it does the job While the power is there it does struggle... See more

Company replied

Rated 5 out of 5 stars

Excellent service ordered late afternoon arrived next day in the morning. Heavier than I expected but really good quality and will last longer than the traditional wood ones. I put this together mysel... See more

Rated 5 out of 5 stars

I got a set of glass tupperware from them. Lovely product, exactly as shown on website. Dishwasher safe bottoms bit I've been hand washing lids. Delivery driver took my order to incorrect address but... See more

Company replied

Rated 5 out of 5 stars

Ordering was very easy online. However, my first order went missing from Evri couriers. Contacted Von Haus who were very helpful. It was decided to resend my order with a new unit. Received 10/8/2... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Bedroom Furniture Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Living Room Furniture Store
  6. Tool Store

Written by the company

Vonhaus is a UK home and garden brand offering furniture, DIY tools, storage solutions, outdoor living products, and gardening essentials. Designed to combine style, practicality, and value, our collections help customers create homes and outdoor spaces they love. Since launching in the UK, Vonhaus has grown into a trusted online retailer, serving customers nationwide with affordable products across home improvement, interior design, and garden categories. Our range includes: • Bedroom, bathroom, dining, storage, and office furniture • Power tools, hand tools, and DIY equipment • Garden equipment and outdoor furniture • Portable heaters, cooling fans, air conditioners, and dehumidifiers • Cleaning tools and household essentials • Cookware and kitchen electricals By combining stylish design, everyday practicality, and great value, Vonhaus helps customers improve every room in the home and make the most of their outdoor spaces. What sets Vonhaus apart is our focus on delivering quality products, everyday functionality, and affordable prices. Our products have been featured in leading lifestyle and home publications, including Ideal Home, Good Housekeeping, and Gardeners' World, and are regularly shared by customers across social media. We offer UK delivery, a free 2-year warranty on our products, and a range of payment methods, including Visa, Mastercard, Klarna, and PayPal. Our customer support team is available to help with product enquiries, order support, and after-sales assistance. To stay up to date with new product launches, seasonal collections, and exclusive offers, customers can subscribe to our newsletter and follow Vonhaus across our social media channels. Whether you're furnishing a room, upgrading your garden, tackling a DIY project, or adding the finishing touches to your home, Vonhaus provides stylish and practical solutions for every space.

Our Free 2-Year Warranty

Included as standard with every purchase

Every Vonhaus product comes with a free 2-year warranty as standard, giving you added peace of mind from the moment your order arrives. Automatically applied at no extra cost and with no registration required, it's part of our commitment to quality and customer satisfaction.

Contact info

Exclusive Vonhaus Offers

Find the latest discounts, seasonal promotions and Blue Light savings.

4.2

Great

TrustScore 4 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(23,279)

2,609 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good solid box for a reasonable price.

Good solid box for a reasonable price. We wanted to store inflamable chemicals away from the house in the garden and this is perfect for the job. Suprisingly water proof (in the little rain we've had since purchase!)

August 26, 2026
Rated 1 out of 5 stars

Do not use

Do not use
Awful delivery by the awful Evri if you ask to cancel or for a refund you get fobbed off
Do not order from here

September 4, 2026
Unprompted review
Rated 4 out of 5 stars

A really good experience with Vonhaus

A really good experience with Vonhaus, but a poor delivery service from Yodel.
Had it not been for this I would have given 5 stars. The item was very clearly labelled to be kept upright but it wasn't. Yodel also failed to deliver at the time they quoted, then to make matters worse they failed to follow my instructions, and left the item lying on its side on top of a dustbin.
Seriously, you should consider using a better courier service, even if it means customers paying a little bit more for a quality service.

August 25, 2026
Rated 5 out of 5 stars

Outstanding service!

Despite being a large company, each customer clearly matters. It was easy to communicate when a problem arose, I received an unexpectedly prompt reply and the service felt personal, not to mention next day delivery. Many thanks Von Haus and Moz in particular!

August 25, 2026
Rated 2 out of 5 stars

Not fit for purpose

you said that the hedge trimmer would cope with an established laurel hedge which it does not do! The machine is underpowered for the job on batteries. I am not a satisfied customer.

August 25, 2026
Vonhaus logo

Reply from Vonhaus

Hi Derek

Thank you for your feedback. We're sorry to hear that the hedge trimmer did not meet your expectations.
We would welcome the opportunity to understand your concerns in more detail. If you have not already done so, please contact our Customer Service team at support@vonhaus.com with your order details, and we'll be happy to look into this for you.
Thank you for taking the time to share your experience.

Best wishes,
Vonhaus

Rated 2 out of 5 stars

Not quite next day!

Ordered a next day delivery and it arrived 3 days later,apart from that,everything else was very good

August 24, 2026
Vonhaus logo

Reply from Vonhaus

Hi Robert

We're sorry to hear that your delivery experience did not meet expectations. We appreciate you taking the time to share your feedback and will ensure your comments regarding the delivery are passed on to the relevant team for review.

Best wishes,
Vonhaus

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look