CASAMUNDO Reviews 

Very disappointed deleting the app! Poor service a nightmare of a holiday the host double booked us and company awful to deal with. Customer communications were dreadful.

The on-line booking went smoothly (despite the dates for southern Spain coinciding with the total solar eclipse). All other sites I tried using gave the host 24 hours to decide after they'd secured the money. Some (eventually) declined, most simply failed to respond at all. Casamundo.de provided immediate booking, which was wonderful

Everything is fine until the map where the appartement is located. Fourtunately I know the place because of my earlier stay in Val Tho.

Quick and easy booking, promt response

Easy handling with clear instructions/descriptions

I found the perfect looking villa but read a review saying there was building works infront of the villa blocking the sea view that the photos suggested. I asked Casamundo / Novasol about the works and they reassured me that there was no more building works going on, so I continued with my reservation. When we arrived there was MASSIVE crane literally circling over the villa and another construction going up in front of the villa. The noise all week was horrible, constant banging, shouting, drilling, and the crane moving over head. Novasol lied. They ruined my expensive holiday. I should have been told the truth, even if the building works had started more recently to my initial correspondence I should have been informed and given the choice of cancellation. The villa was premium and I’m so sad that my important holiday was ruined. Casamundo just blamed Novasol, even though they had responded to my original enquiry, and Novasol didn't care at all didn’t even apologise when I contacted them to complain. Terrible companies who don’t care about the customer experience. The villa property is Holiday Home - Seget Donji Trogir CDC534 - which I can't seem to leave a review for anywhere. The villa itself is very lovely, and the owners delightfully and very helpful. There are a lot of steps inside and outside the villa, which could be a problem with toddlers. Also the swimming pool is just one depth, I’m 5’6 and found it too deep to walk around in. My complaint and score considers Casmundo's / Novasol’s lies, the building work and absolutely no sea view that the pictures and description suggests.

All was good except the payment process. That also went smoothly, but it was not clear as to what happens next. It may well be that living in Ireland has spoiled me when it comes to paying digitally.

The booking process and payment is straight and understandable.

We have used Casamundo already several times to find a holiday home in the south of Europe (mainly France, but also Spain and Italy). We have never been disappointed.
The filters offered by the app and the descriptions provided by the owners or the users enabled us to search in a very focused way.
Booking and payment were straight forward - as to be expected by an up-to-date platform.

Excellent stay! The house is very beautiful, clean and well equipped, with a superb sea view and a perfect pool for relaxation. The location is quiet and ideal for a successful holiday. The owner is a 10 – very kind, attentive and always available to help. I highly recommend and we will definitely come back!

Easy booking! Thank you!

Perfect sehr

We will if what booked is what it will be.

Speedy web-site - good overview of houses and a very transparent booking process.

it is not the first time I use the casamundo website, I have also used other similar services in the past but Casamundo is just the best one of them right now.

I made a booking through Casamundo and realized within minutes that I had entered the wrong dates. I immediately contacted customer support asking either to correct the dates or to cancel the booking.

Although the booking was marked as non-refundable, the service had not started, was not used, and was cancelled right away to free the dates for other guests.

What followed was weeks of contradictory communication. First, I was told no refund was possible. Then I was told they were waiting for the partner (Novasol). Later, Novasol confirmed that according to their terms, a refund within 24 hours should have been possible. Despite this, Casamundo continued shifting responsibility back and forth.After a long delay and no resolution, I had to initiate a chargeback through my bank to recover €1,359. The chargeback was eventually decided in my favor.

This experience showed a lack of accountability, transparency, and consistent communication. I would strongly advise future customers to avoid this company.

Everything ok but we want to take our little dog with us and we didn‘t find a button that it was accepted and what the Special Price

reservation without problems, all perfect

easy to book. everything went well

Health hazards: Mould in bathrooms and a total nightmare for 500€ a night and nobody cares.

First time booking through Casamundo and we are totally shocked that such incredibly inferior customer service is possible today.

In particular at a premium price for over 500€ a night for an appartment!

Here is our detailed and totally objective review:
1. the appartment cost over 700€ less at booking.com for the same time. Our fault as we only noticed after booking with Casamundo but goes to show how fair the pricing is at Casamundo. A total ripoff!

2. The owner did not care and answer to our complaints. He just simply vanished when we told him about the problems and the high price via Casamundo. No efforts whatsoever.

3. Mould in the bathroom, which is a health hazard! Completely unacceptable, especially as we had someone with asthma with us. Noboday at Casamundo cared or made an offer for a different venue. Neither did the owner care.

4. Unfinished bathroom: the smaller bathroom was not finished and was very unattractive and unclean.

5. The door to the smaller bathroom is difficult to close, is very loud and rubs against the floor. A nuisance every night!

6. No working heating in the smaller bathroom.

7. Defective heating knob in the first bedroom.

8. Many areas that are not attractive or finished to a high standard. E.g. the wooden floor at the windows had water stains and no lacquer anymore. Does not meet the standard expected for this price!

9. The door between the living room and bedrooms cannot be closed.

10. The lighting in the kitchen is very dim – not suitable for cooking/cutting.

11. Old oil and food in the kitchen that had not been disposed of.

12. Many dirty glasses.

13. Old and partly non-functional or worn kitchen utensils.

14. The stairs to the sea are closed, which is not mentioned in the description. You have to walk about 15 minutes to reach the waterfront.

Overall, despite the size and great view, a very unpleasant experience both with Casamundo - through which we will of course never book again - and the owner who didnt answer to our complaints and never tried to make good for the problems.

Unbelievable.

Alles in Ordnung