CarGurus Reviews 

8,355
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,681 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is exceptionally easy to navigate, featuring helpful price indicators and useful search filters to easily compare options. People appreciate the wide range of available vehicles and the convenient daily updates that make choosing the right car completely straightforward. However, some customers also noted unexpected mechanical issues with purchased vehicles or inaccurate search results showing cars far outside their set budget or preferred location. A few other people also felt that certain listings lacked complete product information or involved unexpected dealership fees upon contacting the sellers.

What people talk about most

Product

Reviewers share conflicting feedback about the product. Many customers praise the wide selection of vehicles,... See more

Website

Customers consistently note positive experiences with website navigation and finding vehicles. People... See more

User experience

Clients share positive opinions on user experience, highlighting seamless navigation and the ease of... See more

Service

Consumers find service to be positive, highlighting helpful and efficient experiences when purchasing... See more

Price

Reviewers highlight positive aspects of price, noting helpful indicators and reasonable rates that fit their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

What I found unhelpful was when asking about the local area which was all I was interested in, you gave me cars from too far away which I was not interested in, I'd put in within 20 miles and would ge... See more

Rated 4 out of 5 stars

There is a good range of vehicles to view. Buying through an online website is always a risk, so ensure there is a good service history and MOT for 1 year recorded, plus a warranty of 3/12. The garage... See more

Rated 4 out of 5 stars

The pickup is good . I had some problems with the air conditioning not working, which I informed Kammy the sales man he agreed for me to take the car to the local garage. They found the gas level low.... See more

Rated 5 out of 5 stars

I’ve been using CarGurus for awhile as I was looking to replace my car and I have to say the app is brilliant it makes life so easy when you can checkout all the different brands at your leisure inste... See more


Company details

  1. Online Marketplace

Written by the company

At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace. We make it easy to find great deals from top-rated dealers and provide the guidance consumers need to make a more informed purchase. We also help dealers quickly and easily market their vehicles and connect with ready-to-buy shoppers.


Contact info

4.0

Great

TrustScore 4 out of 5

8K reviews

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Asks customers to review

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4.0

All reviews

(8,355)

3,487 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class

South East Car Search;First class service,above and beyond the ‘normal’…communication,care and service absolutely unbeatable,you won’t find better

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was great because…

My experience was great because everyday I was sent cars that I was interested in. In less than three days of looking I found my dream car. I am now a proud owner of six days. I was worried about the process and how I would find the right car. But Car Gurus helped me with excellence and diligence.

August 15, 2026
Rated 3 out of 5 stars

Honda

I'd name a model, price, millage etc but others cars came up. I put my area an distance i wanted and again loads came up hundred of Miles's away.

August 15, 2026

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