Good options for filtering with (for me) one exception. "Interior: leather/cloth" My car search only comes with leather, but I want a specific colour
Company replied
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Review summary
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Easy to manage and get the results you want and all clear with plenty of pictures which nice so can see everything your getting
Company replied
Great so far - but I need ulez models and it would be great to have a category that only showed the relevant cars and bikes!
Company replied
First time I have used Cazoo, and I can't recommend it too highly. Good experience all the way through, amazing amount of good cars, reasonably priced, and lots of information. I finally found a mini,... See more
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Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.1
Great
48K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not excepted
Not excepted. Me for credit. Because of a low credit score. Even though I can afford the payments.
September 4, 2026
Unprompted review
You replied very quickly waiting to here
September 5, 2026
Unprompted review
Website efficient
The draw down menu to streamline your choices is well laid out and informative
September 4, 2026
Unprompted review
Reply from Cazoo UK
Yay! Simple and easy is the goal, so it’s awesome to hear your feedback. Thanks for letting us know! 🙌
Warrantee not worth a thing
I bought a car from Elite Budget with a 3 month warrantee but when the car had problems I queried the warranty and what that covered. They never got back to me and have since blocked my number. Don't trust this company, you may get a decent deal you may not, but don't expect any support if you have any problems!
September 3, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏
Would not recommend.
All of the smalll cars were very neglected and very poor condition. They do not appear to be a proper dealership.
August 31, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – that’s not what we want for anyone using Cazoo. If you could email us at consumer.support@cazoo.co.uk with the details of the dealer, we’ll look into this right away. Thanks for bringing it to our attention. 🙏
Very rarely give 5 stars on first visit…
Very rarely give 5 stars on first visit as there can always be room for improvement - but definitely better than and a refreshing change from the blue and red people !
September 2, 2026
Unprompted review
Reply from Cazoo UK
Thanks so much for the feedback! 😊 We’re glad you had a positive experience. If you have any ideas on how we could improve, we’d love to hear them – feel free to email us at consumer.support@cazoo.co.uk. 🚗
Easy to use
Easy to use and enter the Brentford Football competition.
August 30, 2026
Unprompted review
Reply from Cazoo UK
Thanks so much for the great feedback! 😊 We’re glad you found Cazoo easy to use and enjoyed entering the Brentford Football competition! ⚽🚗
Best of luck! 🤞
Addresses for advertised cars sent us…
Addresses for advertised cars sent us to residential properties wasting an awful lot of our time
August 30, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – that’s not what we want for anyone using Cazoo. If you could email us at consumer.support@cazoo.co.uk with the details of the dealer, we’ll look into this right away. Thanks for bringing it to our attention. 🙏
Easy to navigate and pretty much…
Easy to navigate and pretty much straight forward.
August 29, 2026
Unprompted review
Reply from Cazoo UK
So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!
Mobile version does contain bugs
Mobile version does contain bugs - One is selecting vehicles/models for searching, scrolling down is no problem, scrolling back up can lift entire screen 95% of the time.
Using latest Android on Galaxy S25 Ultra
August 28, 2026
Unprompted review
Reply from Cazoo UK
Thanks for flagging this! 😊 Please email us at consumer.support@cazoo.co.uk with some more details so we can pass this on to our Technical Team to investigate. 📱🔧
Thanks again for bringing it to our attention! 🚗
Generally very good site easy to use…
Generally very good site easy to use and search.
August 27, 2026
Unprompted review
Reply from Cazoo UK
Love hearing this! We work hard to keep things simple and straightforward, so it’s great to know it’s working for you 😊
Reply from Cazoo UK
Amazing to hear the dealer made things easy for you! We’re all about connecting you with the right people, so this is music to our ears. 🎶
Great service and easy to use
Great service and easy to use
Thank you
August 28, 2026
Unprompted review
Reply from Cazoo UK
Thanks so much for the lovely feedback! 😊 We’re really glad to hear you found Cazoo easy to use and had a great experience. 🚗
Thanks again for choosing Cazoo and taking the time to leave us a review! 🙌
Even though I specified my search i…
Even though I specified my search i never get vehicles that im looking for sadly
August 29, 2026
Unprompted review
Reply from Cazoo UK
Thanks for the feedback – it’s what keeps us improving! ✨ We’ve passed it on to the team and are working on making things even better.
Advertises scamming sellers
They don’t protect any buyers from scammers.
Contacted them to inform them Widowhill Cars, Burnley are scammers. They do not deliver cars as advertised. They try to scam you to pay for delivery claiming their truck has broken down The car they deliver has engine failure.
They ghost you when you request refund and collection.
Cazoo still hasn’t taken down this seller or removed from platform.
Check out rogue traders fb page for more reviews on this company.
DO NOT BUY FROM WIDOWHILL CARS!!
August 28, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏
Bought a 'new-to-me' car through cazoo
Bought a 'new-to-me' car through cazoo. It was easy to find the car I was looking for in my area, so made everything more simple than going through hundreds of cars.
August 27, 2026
Unprompted review
Reply from Cazoo UK
Thanks so much for sharing your experience! 😊 We’re really glad to hear you found it easy to search for the right car in your area and that Cazoo helped make the process simpler. 🚗
We hope you’re enjoying your new-to-you car, and thanks for choosing Cazoo! 🙌
We have had an security issue with our…
We have had an security issue with our website over the last 48 hours but finally got the right man for the job to sort everything out , so well done to Robbie blyghton (cazoo customer services) who sorted out the issues and we are now happy dealers once again , thanks Robbie for a great job .
August 26, 2026
Unprompted review
Reply from Cazoo UK
Thanks so much for the lovely feedback! 😊 We’re really pleased to hear Robbie was able to help get everything back up and running and that you’re happy with the support you received. We’ll be sure to pass your kind words on to Robbie! 🙌
So many cars great place to find my new…
So many cars great place to find my new car
August 23, 2026
Unprompted review
Reply from Cazoo UK
Thanks so much for your lovely feedback! 😊 We’re really glad you found plenty of choice and hope you find the perfect car. 🚗✨
The lady I spoke was very helpful and…
The lady I spoke was very helpful and explained to me everything I wanted to know and also sent me a text with information I asked all round excellent thanks
August 19, 2026
Unprompted review
Reply from Cazoo UK
That’s what we love to hear! A seamless experience with the dealer is what we strive for – thanks for letting us know! 🙌
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