Car Cologne Reviews 

Ordered on 13th August. It's still saying no shipping details. I contacted them numerous times and haven't had a reply. I've now gone through my bank to get my money back. I see they've changed location of the business a few times recently so I don't know if they're having issues. However, that's speculation. I see others have had the exact same experience recently though so clearly something isn't right.

It's a shame as I've used them a lot and apart from the first order, they've been really good. But this isn't acceptable and if they are having issues, they shouldn't be taking orders and stealing people's money.

I wouldnt bother purchasing from them i have in the past with no issues however this time i ordered on the 14th August and have sent emails asking for a update and have been ignored so be wary as you prob wont get your order, bit disappointing really

Have used Car Cologne a few times in the past with no issues, but placed an order 22nd July (2 weeks ago today), and have had no update at all on order status, nothing has been shipped. Wish I had looked at previous reviews now as it seems this has also happened recently? Sent 2 emails to them and also completed a contact us form on the website with no response at all. Very disappointed as the products are generally good, but the lack of communication is shocking and waiting for 2 weeks now is no use. Have asked for a refund or to have the product shipped as I expected from the start.

I made an order on 4th June 2026. I received an email on 5th informing me that a scent was out of stock. I replied the following day. I heard nothing back. I emailed again 12th June - no reply. I messaged on Instagram on 15th - no reply. I did an online form enquiry a couple of days later, no reply.
This is awful. They have my money for 4x scents and I’ve not received them, my money back or any correspondence.

Car diffusers not working again! Sent two emails but not response!!

SHOCKING HOW THEY CAN OPERATE : Further to the review I left last week. I have reported this to PayPal and explained the situation, shocking customer service and the absolute bull excuses they give. Before I even finished with my complaint pay pal had refunded the full amount. It’s obviously not the first and won’t be the last complaint pay pal have had with this company. I hope this review alerts potential buyers to serve and look for other companies who respect the clients and doesn’t take the money , with a load of BULL to follow.

Without doubt the poorest communications of any company I have ever tried to reach. This company is very eager to send marketing emails but when I try to send them an email asking 1 very simple question, I have never had a reply. It is a shame because the product is excellent.

Initially I had the car diffuser product for around 10 months, I had a couple issues but usually easily resolved without contacting the company, I really enjoyed the product for this period, No issues with scents and a couple of reorders minus being able to order a scent which was out of stock, no major issues and customer service got back to me.

Sadly the product then developed a fault and would not mist, regardless of being charged or not (Sadly after I just spent £25 on new scents.)

I emailed customer service with couple ignored emails and a couple of replies, but finally was advised address and way to return the item. This was completed and item was signed for on 20th October. Since then I have emailed on 23rd Oct, 30th Oct & 9th Nov without replay, messaged today (11th Nov) on instagram and contact us form.

Product appears to be of a poor standard to fault so quickly and customer service (after reading reviews above & my own opinion,) appears to be either ignoring issues or not caring about them. Since I’m now down a diffuser with no understanding of where item is or if it has been fixed or if it will be returned.

My partner did request one for Christmas, after this experience I’ll potentially buy Noir diffuser, higher rating & better customer service on trust pilot when issues appear. Sadly looks like I’ll have to buy two, to replace the car cologne one if I continue to get no replay.

Had an issue once where an item was delayed due to stock. I messaged them on Instagram at night expecting radio silence. Instead, they responded fast, explained what was going on, and made sure a replacement was sent next day. That turned a frustrating situation into a good experience.

After liking my car fresheners so much, I tried their Home Cologne line. The scent carries well through the living room without being overwhelming. Definitely works well for indoor spaces and gives good value.

Bought the Deluxe Car Mist diffuser as a tester. Refilling is surprisingly simple, and I’ve tried three different scents now all good. Customer service helped me pick the right refill when my first scent didn’t quite match my tastes.

I tried one of the “Million”-inspired card fresheners from Car Cologne last week, and it still smells great every time I get in the car. It isn’t overpowering, which I really appreciate. Packaging was neat too no leaks or mess.

I've tried plenty of brands, but Car Cologne's products are by far the best quality. Recently tried their Home Cologne range as well and was very impressed.

Million is my go-to fragrance that really fills the care with a fresh scent. It’s discreet but make a big difference. Been buying with these guys for years and even brands ( Carfume, Noir, Yankee Candle etc) but always come back to Car Cologne. Nothing compares so save your time and money

fake perfumes
very bad customer service
rather flush your money down the toilet

Car cologne seller are basically theives. Do not buy. The smells are cheap counterfeits of the original and smell disgusting. The deign of the bottles are poor aswell the oil leaks and they don’t close properly. I ordered 3 and wanted to return but it wasn’t possible as they automatically apply a small discount and according to their return policy discounted items are considered sale items and are non refundable so I’m stuck with these cheap car diffusers and I will not be getting my money back from them. Such a rip off! Very sneaky seller. Avoid at all costs!

Rubbish product, minimal smell and form on website to review doesn’t work.
Email sent to company to complain no reply recieved

Very reliable products. Been using these boys for a few years now and the diffusers (3 pack) lasts me a full year which is well worth it. I personally love MDK oud satin mood which is the best. I got the car mist too which is fantastic. When I placed my order this year, it got delayed by a week due to MFK being out of stock but that was explained to me by customer service via instagram very thoroughly and for a token of appreciation they sent it out next day even though I paid for normal service. They even sent out a free air con cologne as a good will which was even better! They looked after me well and couldn’t have asked for a better service. Please use these guys more often as their products are super reliable and customer service is on point and understanding too. Much appreciated!!

Have been buying Car Cologne Productsfor years excellent products good delivery service
Would recommend.

Rubbish product, minimal smell and form on website to complain doesn’t work