Callidus Reviews 

10
TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

10 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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3.2

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(10)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

Received a call from Calus replying to…

Received a call from Callidus replying to my query about a solar system.
Having supplied my requirements and told him what I needed he immediately told me that I was wrong essentially. When I told him what I expected to use in kilowatt hour usage per day , he didn’t like that so he increased the figure, without any reasoning. when I told him that I needed a ground mount system optimise for winter he insisted that the angle of the panel should be 30° and that I would need 20 panels. This person wasn’t there to listen to me, he was there to try and sell me something. He tried to brush away or deflect any questions I raised .
Because of this, I won’t go near this company and would not recommend them to anyone else.
For the record, I have an engineering degree in electronics, but he tried to tell me that he had been in the business X amount of years and knew best regardless of my situation regardless of my location regardless of the information I gave him, he knew best. Even though he knew very little about my location and wasn’t interested in finding out.

July 2, 2026
Unprompted review
Callidus logo

Reply from Callidus

Hi Thank you for the review, its very unfortunate you feel this way, having looked into this, I can see that you sent an AI generated system design, which we do not work from, instead we asked you a few questions to get a feel for what you needed. you mentioned that your usage was of a certain amount, and we advised to give yourself slightly more headroom which is normal for this type of system.
i believe we mentioned 15kWh would be ample giving sufficient head room, and that you did not need the 60kWh that you initially came to use with.
we build to your needs and when we can save you money we will, in this situation we tried our best to save you money, try and advise and explain the system, unfortunately you did not wish to hear any of our advice and ended the call before we could finish.
we wish you all the best in finding the system that you need. and as always we advise you do not rely on AI generated system designs.
we are always happy to listen and gain information, if people let us. we cannot help if you if you do not wish to be helped.

Rated 1 out of 5 stars

don't bother

don't bother, bought a leisure battery for my campervan which has stopped working within a year of purchase, have emailed numerous times and not received a single response.
further edit: No, you responded when i put this review on Trustpilot, before that you ignored it completely and you haven't resolved anything since.

May 23, 2026
Unprompted review
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Reply from Callidus

Hi Mike,
having checked up on everything our end, i can see that we responded to your initial enquiry within 39 minutes, (initial enquiry 26th May at 1313hrs, our team responded 26th May 1353hrs ) however we never received a reply back.
we also responded to your 2nd ticket raised asking for the same details.

I can see that we have since sorted this out for you straight away from being informed. which was then by another email, which you swiftly followed with a review, sometimes emails can be missed or placed in Junk or Spam folders.

Rated 5 out of 5 stars

Great customer service

I had to contact Callidus as my order was being delivered to the wrong address (East Sussex) when I needed it to be in mid wales. This was my mistake. They were incredibly helpful, intercepted the parcel just a few minutes before it was due to be delivered and redirected it for me.
Amazing customer service, highly recommended.

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful. I ordered an item with a 2-3 day delivery. It took two weeks of chasing for them to admit it was never in stock. As they couldn't tell me when it would be in stock I asked for a refund. It's been a week and still no refund. They are dodging my emails and calls. Avoid this company.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

My husband has odered quite a bit from Callidus and has been happy with his purchases, this was my first time. I ordered an EV charging station to go with our Victron set up. It was delivered by DPD on time and right to the door. Good quality kit, intalled now and works beautifully.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Purchaed Kit 37 3KVa Full Victron kit

Purchaed Kit 37 3KVa Full Victron kit - Had to replace the solar with 2 x Victron 185w units to fit my Sprinter L1 conversion job. All worked at first switch . Instructions need some clarification for civilians regarding AC neutral into / out of isolator and fuse sizes not stipulated on some pages . Being an Electronics Engineer it was not an issue but a first time builder may generate support queries . Happy with customer service and would buy again .

March 20, 2026
Unprompted review
Rated 3 out of 5 stars

Good solar panel

Order processing and delivery was faultless. The kit is very good, except for the ABS plastic mounts, which I replaced with Renogy z-angles. No instructions were provided with the kit, though it was easy enough to work out.

I called with a query and was assured of a same day call back, however, no phone call ever came.

I would probably advise buying what you want separately and not having plastic mounts it would probably be cheaper.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Their recommended kits are a joke

Their recommended kits are a joke. I filled out their quiz and it recommended me a 3kVA inverter/charger to power a 150W ebike charger. They have the option to include a single 220Ah AGM battery with a 3kVA inverter which is completely unsuitable.

November 10, 2025
Unprompted review
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Reply from Callidus

Hi Nancy,
Our Quiz is there to guide our customers, and this will give you several options from a 500vA system right up to the 3000vA system, of course we offer all sorts of options to meet customers needs and budget when it comes to batteries, therefore some cheaper battery alternatives are offered but which are still more than suitable.
it is a shame you felt the need to leave us a review, before contacting one of our specialist team members.
if you would like to get in touch so we can help you out please email us and we will be more than happy to help

Rated 5 out of 5 stars

The team at Callidus were immensely…

The team at Callidus were immensely helpful and supportive. I cannot recommend this company enough. I purchased a complete inverter and battery system, and they helped me set it up every step of the way, even into the late evening, well beyond the call of duty! Exemplary customer service. Thank you so much.

October 9, 2025
Unprompted review

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