Clare McBride

I had to contact Callidus as my order was being delivered to the wrong address (East Sussex) when I needed it to be in mid wales. This was my mistake. They were incredibly helpful, intercepted the parcel just a few minutes before it was due to be delivered and redirected it for me.
Amazing customer service, highly recommended.

I ordered 2 T Shirts that I needed quickly as a surprise. Really great service, good communication and we received the shirts within 2 days. An excellent company, I would definitely use them again!

We have been totally ripped off by a Wowcher travel deal involving Travel Crew.

In October, my husband purchased 2 vouchers for the princely sum of £565 for a 4 night stay on the Botel in Amsterdam with return flights. This was a surprise trip to celebrate my birthday.

Having redeemed the vouchers he was put in touch with Steven from Travel Crew who explained that the departure flight was very late in the evening and return flight very early in the morning which effectively eliminated 2 days in the city. The departure airport was also pretty inconvenient for us. Steven then went on to upsell us different flights from our local airport at far better flight times. This cost a further £198 but then the Botel was no longer available (!) and we were moved to an Ibis in the west of the city.

Whilst on the call, Steven coerced my husband into writing a Trustpilot review which he did, describing the booking process as simple despite the disappointment with the hotel and describing Steven as helpful.

We then received a ‘pre-confirmation’ email describing our itinerary with the passenger details and a request to confirm everything was correct which we did.

This email stated that we would receive all the necessary documents 2 weeks before travel (which in itself seems strange).

This didn’t happen and, when chased, Steven advised that documents would be provided 7 days before travel. This never happened. Our flight was 06.00 this morning, we obviously haven’t been able to travel and, having read the appalling reviews of Travel Crew (and other travel companies Wowcher are partnering) we realise that we have been well and truly ripped off to the tune of almost £750.

The Trustpilot reviews are misleading as Travel Crew insist on customers writing a review before they have received their holidays.



Shame on you Wowcher for dealing with cowboy companies and taking money for holidays that don’t happen and shame on you Travel Crew for your blatantly fraudulent behaviour.



We have now begun the fight for a refund .

If I could give this ‘company’ zero stars I would.
My husband bought a voucher from Wowcher for £465 for a 4 night stay on the Botel in Amsterdam. This was a very generous birthday gift for me.
On redeeming the voucher he was put in touch with ‘Steven’ at Travelcrew who explained that the flights were very late out on departure day and very early inbound on the return date effectively losing at least one day of the trip. The departure airport offered was some distance from our home. Steven proceeded to suggest alternative flights and airport which were more attractive as an ‘upsell’ and my husband duly paid an additional £198.
He received a carefully worded ‘pre-confirmation’ email with our itinerary and replied to Travelcrew to agree all details were correct. Travel documents were promised for 14 days before departure.
Needless to say these never arrived and, on chasing, Steven advised we would receive documents 7 days before departure.
Our flight departed at 06.00 this morning, we are not on it as Steven and Travelcrew never sent any details of our trip and, they are in breach of contract. My husband is out of pocket by almost £700.
Shame on you Travelcrew and shame on Wowcher who continue to peddle these non existent holidays.
We will not stop chasing until a full refund is received.
I am disgusted by the ‘service’ provided by this shambles of a company.
Ignore any good reviews, the staff coerce you to review your initial conversation with them which bears no resemblance to the service they fail to deliver.

I switched from one of the ‘big banks’. Starling handled everything, it was a very smooth and efficient switch.
I like everything about the way Starling works and have recommended it to many people