Cncest Reviews 

2,145
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the great customer support, noting that the support team is exceptionally quick to respond and resolve any emerging issues. Many people also appreciate that purchases often arrive swiftly and that staff members are readily available to help with questions. Some reviewers were not happy with the return policy and faced significant obstacles when attempting to process refunds or shipping items back. Additionally, some customers reported that certain items arrived damaged, worn, or missing crucial parts. A few individuals also mentioned encountering difficulties with product assembly and unexpected fees during disputes.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers praising the sturdy... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and successful... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising sturdy construction and items that match... See more

Return policy

Users describe negative interactions with return policy, reporting that they could not get a refund, faced... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast response times, helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a Ray Lamp - very sturdy construction, very happy with the unit itself. As For The Instructions to put it together DISGUSTING. It was a photocopy of a photocopy - I had my reading glasses... See more

Rated 5 out of 5 stars

I ordered this foldable mountain bike with dual suspension and mechanical disc breaks. Assembly was straight forward with clear instructions. Excellent quality product and sturdy construction. On the... See more

Rated 5 out of 5 stars

I recently purchased an item from Cncest.com which arrived promptly. When it arrived I discovered I had inadvertently ordered the the wrong item. Upon contact with Cncest they were kind enough to all... See more

Rated 5 out of 5 stars

I’m still waiting to receive mine (but it’s only been 2 days) but I forgot to enter my 5% discount. I mentioned it in a reply to their acknowledgement email after my purchase and a representative name... See more


3.6

Average

TrustScore 3.5 out of 5

2K reviews

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No history of asking for reviews

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3.6

All reviews

(2,145)

426 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have bought a unbound motor from…

I have bought a unbound motor from CNCEST.. i have ask how to fill the gear oil, they send me a video how to remove the shaft to top up oil, when the motor came it have a drain and refill screw, the seller send me the video with the most difficult option instead to showing me just to refill from the easy way

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Cncest Customer Service were always very courteous and helpful with product information queries and delivery timelines, and I would highly recommend them for purchasing bicycles or tricycles.

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a water dispenser

I bought a water dispenser, and it’s really good. I’m very happy with my purchase! I will definitely buy many more things from this store in the future. Highly recommended!

October 21, 2026
Unprompted review
Rated 1 out of 5 stars

Buyer Beware!!!

Buyer beware! I purchased a chair lift from this company and paid a lot of money for it. Once I received the chair and assembled it, it became clear that the item had been used, and most importantly, it was not the product that I paid for; it was a knockoff version of what was advertised. The company refuses to have the item picked up and my money returned although the product was never used. Extremely poor customer service, and scam tactics are used to get the consumer to pay the high cost of shipping and restocking fees. Awful company!!!

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Quickly dispatched

Quickly dispatched, happy to help with any technical issues, support is available and happy to discuss your needs, quick to resolve any issues. 5 * to the customer service team

October 14, 2026
Unprompted review
Rated 1 out of 5 stars

This company sells broken mixer

This company sells broken mixer. When emailed they about the mixer they wanted a good review before I could get a new machines and when you request your money back or a new machine. They tell you to give a good review, screen shot the review, send the screen shot review picture to them and they will send you a new machine. After doing what they ask. They then say, will let you package the machine and you send it back and we might give you your money back . This company cncest is a fraud, do not buy from them. Anna is the person name at this

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Nicest support team ever

Definitely nice prices but my many thanks are to the team. I was having some issues with DHL 🙄 but their support team just jumped in and with professionalism solved everything really quick. I know I can put my trust in them. Thank you again! 🤍

October 7, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. I bought a bike seat which came completely un-cushioned, no instructions, and the hardware was loose in the box. Besides all that, I realized it wouldn’t fit on my bike and started emailing Anna in customer service about returning. She is slow to get back to me at every turn, changes the information in every email, and doesn’t seem to read any of the emails I send. Now that we’ve finally agreed on the refund amount, she claimed she’d send a return label and then completely ghosted me. I haven’t heard from her in about 2 weeks.

October 8, 2026
Unprompted review
Rated 1 out of 5 stars

If i could give this place a no star I…

If i could give this place a no star I would, I purchased a wheelchair for my 96th yr old Mom, the chair was missing parts and very poor quality, I returned to them 1 month ago and have yet to receive my refund. I keep getting replies from Anna prolonging a response not to refund my money.

July 27, 2026
Unprompted review

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