Ağrı Tedavisi

I strongly advise customers to think twice before renting from Alamo / Enterprise in Düsseldorf.

I booked my rental through DiscoverCars and purchased Full Coverage protection. However, at the rental desk I was given a manual vehicle two segments lower than the category I had booked.

Later, Alamo / Enterprise charged EUR 1,450 to my credit card as “damage” without providing a detailed invoice, damage report, repair document, technical assessment, workshop report, or objective proof of actual damage.

The vehicle was never started after the wrong fuel issue, and the ignition was not even turned on. The service provider arranged through Alamo / Enterprise drained the fuel tank at the petrol station before the vehicle was used. After refilling with petrol, I drove the vehicle for two days without any warning light, malfunction, engine issue, or technical problem, and returned it in working condition.

For more than two months, I have been asking for a clear explanation and official documentation, but I still have not received a proper documented response.

Customers deserve transparency, documentation, and fair treatment — not unexplained charges and unanswered complaints.

Reservation No: D014300814
Confirmation No: CN959303264047
Rental Agreement No: 3TK867
Case Reference: 3TK867/G365/17/06/2026

I strongly advise customers to think twice before renting from Alamo / Enterprise in Düsseldorf.

I booked my rental through DiscoverCars and purchased Full Coverage protection. However, at the rental desk I was given a manual vehicle two segments lower than the category I had booked.

Later, Alamo / Enterprise charged EUR 1,450 to my credit card as “damage” without providing a detailed invoice, damage report, repair document, technical assessment, workshop report, or objective proof of actual damage.

The vehicle was never started after the wrong fuel issue, and the ignition was not even turned on. The service provider arranged through Alamo / Enterprise drained the fuel tank at the petrol station before the vehicle was used. After refilling with petrol, I drove the vehicle for two days without any warning light, malfunction, engine issue, or technical problem, and returned it in working condition.

For more than two months, I have been asking for a clear explanation and official documentation, but I still have not received a proper documented response.

Customers deserve transparency, documentation, and fair treatment — not unexplained charges and unanswered complaints.

Reservation No: D014300814
Confirmation No: CN959303264047
Rental Agreement No: 3TK867
Case Reference: 3TK867/G365/17/06/2026

Do not rent through DiscoverCars unless you are ready to be left alone after a serious problem.

I purchased Full Coverage, yet I have been waiting almost two months for a proper resolution regarding an unfair EUR 1,450 charge. No proper invoice, no damage report, no repair document, no technical proof of actual damage.

The supplier gave me a lower-category manual vehicle, the fuel type was not clearly written in the rental agreement, and I was verbally told the car was diesel. The vehicle was never started, the ignition was not even turned on, and the fuel was drained before the car was used.

I am now paying loan interest because of this unresolved charge.

@discovercars_com customers deserve real support, not silence