Brian Quigley

Netherlands

Reviews

Review of Vente-unique.nl


Rated 2 out of 5 stars

Allemaal slecht Chinees meubels..

Allemaal slecht Chinees meubels...
Ik koop nooit meer van dit bedrijf.
Ik heb 3 meubels gekocht. Die waren allemaal in China gemaakt, allemaal van slechte kwaliteit.
1. commode, ziet er goed eruit, maar wibelt.
2. kledingkast, heel slecht kwaliteit, wibelt, enkele delen in het pakket waren een beetje kapot.
3. vouwbaar keukenstoelen, ziet goed eruit, maar niet echt robust.
EDIT: 2026-06-07
The company's customer support inundated me with requests for more information and set up individual processes with each supplier. The entire process is a mess, especially their messaging system. I spent more time trying to figure out which message applied to which product than actually responding.
NOTE: I had previously bought a salon table via this company and it was perfect. Just keeping it honest. However, one fantastic product and THREE mediocre products says a lot about how the company quality controls their suppliers.
This is the biggest problem with internet companies that buy from multiple suppliers... you have to do your own QC on each of the suppliers... so what is the frigging point of using the internet site?

May 20, 2026

Reply from Vente-unique.nl

Beste Brian,

Het spijt ons oprecht dat u niet tevreden bent met uw nieuwe meubels.

We begrijpen volkomen uw teleurstelling en willen ons hiervoor verontschuldigen.

Om u direct de juiste hulp te bieden, hebben we uw klacht meteen in behandeling genomen.

We hebben voor elk van de drie artikelen een aparte melding opgestart, zodat we elk probleem heel specifiek en nauwkeurig kunnen onderzoeken met onze kwaliteitsafdeling.

De tevredenheid van onze klanten is onze hoogste prioriteit.

We willen er alles aan doen om uw vertrouwen terug te winen.

We houden u persoonlijk op de hoogte en we nemen heel snel contact met u op zodra we voor elk meubelstuk een geschikte en concrete oplossing klaar hebben liggen.

Nogmaals onze excuses voor deze nare ervaring.

We gaan dit zo snel mogelijk rechtzetten voor u.

Met vriendelijke groet,
Vente-Unique.

Review of Horeca World

Review of vidaXL


Rated 1 out of 5 stars

Rubbish Chinese products that fall apart

I purchased two products: a clothes rack for hanging on a door, and a nightstand.
Terrible quality!!! Terrible asembly instructions. Some parts were missing, some broke easily during assembly, some did not fit into other parts.
Both products were unusable, so I had to throw these away.
A complete waste of money and time.
I will never use VIdaXL again.
The absoulte worst!!!
Edit: Got a AI bot reply, which clearly did not grasp the situation.
Edit: 29-June
The reply below is an outright LIE. The company did NOT address my concerns after trying to buy me off with 15 euros for two shoddy products that I threw away that I paid 85 euros for.

May 15, 2026
Unprompted review

Reply from vidaXL

Dear Customer,

Thank you very much for taking the time to share your feedback with us.

We are truly sorry to hear that your experience did not fully meet your expectations. Please accept our sincere apologies, as this is not the level of service we strive to provide to our customers.

At the same time, we are pleased that we were able to address your concerns, and we sincerely appreciate your patience, understanding, and cooperation throughout the process.

Should you have any further questions or require additional assistance, please feel free to contact us at feedback@vidaxl.nl.

We are always happy to help.

Kind regards,
John
vidaXL

Review of Fruugo Nederland (NL) - fruugo.nl


Rated 1 out of 5 stars

Pancake dose dispenser- poorly made Chinese rip off

Ordered a pancake dose pourer.
1. it took THREE weeks to arrive from China. There was no indication on the site that this was being shipped from China.
2. the product is a piece of sh*t. It is a very bad copy of a product made in France. It leaks!!! It does not dispense a steady dose.
3. the price was almost the same as the French product.
I will never use Fruugo again.

EDIT: Fruugo contacted me. To get a refund, return costs for a defect product are my responsibility... i.e. shipping to China. I bet that will cost more than what I paid for it (€30). I actually bought a better batter dispenser a few hours ago for €24.50 at a real physical shop where I could see what I was buying.

EDIT: Fruugo bugged me in several emails to send photos, which is impossible in this situation. If you hold the dispenser up for the photo with one hand, it looks like you're making it leak by holding the handle! It was so ludicrous trying to prop up the dispenser on two pots to take a photo showing the leak that I gave it up as a waste of time.

My complaints have NOT been addressed:

1. no indication product is made in/shipped from China.
2. it tooks weeks to arrive.
3. it was a knock off of a French product.
4. it was almost as expensive as the real product.

Fruugo has not said anything at all to me about these complaints.

I have since bought the real product and it works fine exactly as it should.

EDIT: I keep getting AUTOMATED replies (oblviously AI) from Fruugo asking for evidence. Clearly, no human is reading anything I write.

February 17, 2026
Unprompted review

Reply from Fruugo Nederland (NL) - fruugo.nl

Hello,

Thanks for sharing your feedback with us.

I’m sorry for any confusion regarding the shipping origin. To give you a little background, Fruugo is a global marketplace that connects shoppers with independent retailers from all over the world. We include the shipping origin in the "Delivery" section of every listing to help our customers see exactly where their item is traveling from before it's added to their basket.

Regarding the issues with the product itself, I’m more than happy to help you get this resolved.

I noticed a member of our team previously reached out to explain our returns process. 

Generally, return shipping is a customer expense unless an item is faulty. If the item is indeed faulty, we can provide a pre-paid label, but we do need a bit of evidence (like a photo or description of the issue) to move forward with that request.

But at this moment we do not appear to have heard back from you with your evidence. 

I will send you a separate follow-up email right now to request those details. Please do reply to that message with any photos you have so I can advocate for you with the retailer and get this sorted.

Without that information, our hands are unfortunately tied, but I'm looking forward to receiving your reply so we can help!

Kind regards,