vidaXL Reviews 

The quality of the products are worse than I have ever could have imagined. It's worse than temu or AliExpress.

Awful! Made a return 3 months ago and never got my money back. Every time you ask customer service, they ask you about all the info & promise money will be back in 10 business days but of course nothing comes. You ask again, they ask you again about all the info to do the same. It's like they are tiring you in order to give up or forget!
Avoid them!

Extremely Disappointing Experience with VidaXL – Avoid Their Auctions!

I am extremely disappointed with VidaXL and strongly advise others to think twice before participating in their daily auctions.

My experience has been absolutely unacceptable. They debit money from your card, yet getting those funds returned becomes an exhausting battle. You can end up paying twice for an item that you could easily purchase elsewhere for a cheaper price, without all the stress and frustration.

What makes the situation even worse is their utterly useless customer support. I have wasted a significant amount of time trying to obtain basic information, only to receive misleading and, in my experience, false information instead of clear answers or a proper resolution. There seems to be no accountability, no transparency, and no genuine willingness to help customers resolve their issues.

A company that takes customers' money but fails to provide clear explanations and timely refunds should seriously reconsider how it operates. The amount of time and effort required just to get straightforward answers is completely unacceptable.

At this point, a chargeback through my bank remains the only viable option to recover my money.

I would strongly recommend avoiding VidaXL's daily auctions unless you are prepared to deal with unnecessary financial complications, frustrating customer service, and a potentially lengthy fight to get your money back. There are better, cheaper, and far less stressful alternatives available elsewhere.

Overall: A deeply disappointing experience, terrible customer support, and a complete loss of confidence in the company.

Disaster. Do not order from this company. Choose IKEA or another company that has a similar product. In case of errors, they will have a functioning customer service. VidaXL is a joke! Ordered longer roller blinds for a bedroom. Neither my wife, 169 cm, nor my son, 152 cm, can reach the cord to pull the curtains up and down. I assume that the cord they sent is for a normal length. A simple error that I have been complaining about for almost 2 months. I have contacted both the chat and their regular website without the problem being resolved. I have zero confidence that it will be fixed when I contacted them again today. I am surprised that the management, owners or founders of the company are not addressing this problem. All companies can make mistakes, but not having a functioning complaints department is under all criticism!! You will lose customers over this. Once VidaXL and never again according to the reviews on Trustpilot. The company needs to change its work routine so that you don't have to write to a general chat. There must be direct contact with a complaints department. Basic how to build a company. Everyone makes mistakes but VidaXL's biggest mistake is not that they make mistakes but how they handle or rather do not handle their mistakes. If you want to have 100% dissatisfied customers, it is a good business strategy. Good luck VidaXL. Kind regards, another dissatisfied customer

In the beginning, I was not happy with the service, since I had reached out about a wrong order and I didn't get any response. After having placed a review that was not so good, however, I got very good help. Customer Care took the time to listen to my problem and to think proactively about a solution. They made the administration easier for me and explained me what I could do and what my different options were. In the end, I was happy with the solution we found together. So overall, I am very happy with how things turned out. It would still have been easier, if I got a response right away, but I guess miscommunications can happen.

Cant change a simple delivery address after 2 mins of order, no Chat, No Email response, Customer support not trained to speak the language or handle your problems properly. Last time ill order with them. Avoid.

Product was delivered on time, however their customer service is 0,0. I asked to sent an invoice with my tax number, which is obliged in Belgium. The only feedback they gave me is that their system does not allow it. We are 2026, if your system does not allow to add a tax number when filling in your address details, you should sell nothing at all. I contacted customer service and the only thing they could do was to cancel my order OR leave it as it is. I did not reply on time, it was just sent anyways.

I bought a river stone sink from VidaXL. It did not arrive on the date it was supposed to and I had to use a different sink for renovation as there is a fixed schedule with the contractor. After reading all the review I was worried about return. I immediately contacted the customer support live chat (which is amazing to be able to talk to a human) to report the issue and cancel the order. Because it was being processed it was not able to stop the delivery. So when the sink finally arrived, they made an exception to treat it as a 'cancelled order' instead of refund and arranged a pickup from me.

All communication via live chat or email was very fast and supportive. I can't believe i am receiving such an after sales support in the Netherlands. Refreshing. I guess the important thing is to communicate issue on time and be understanding.

Btw, the product itself was also amazing..I will buy from this site again. Thanks VidaXL team!

Absolutely horrendous experience! For such a simple product, making it so complicated to assemble is a true miracle!! A simple floor bed (basically a couple of wooden boards on the ground) has been turned to the most gruesome task me and 4 other men have been through. Asking us do do calculations, to mesure everything ourselves, and even having to make hundred of holes in the wood??? are you joking?? if i wanted to be a carpenter I would've gone to a real shop. All of that for a Aliexpress/Temu level product. Abhorrent. Tried talking to a human worker of theirs about it, but no luck. For 2 hours all i had at my disposal was a broken AI. Still yet to receive a response from them. Stay away from it! if you want cheap furniture i beg of you to go to IKEA or your local morrocan uncle that sells stolen rugs. VidaXL has traumatised me forever.

I purchased the VidaXL ottoman bed in the small double size. I’m no novice at flatpack, but this thing took me more than 3 days! Admittedly I’m no spring chicken and cant go flat out anymore, but this thing had over 300 fixing components - bolts, screws, dowels and other fixing elements that I don’t know the name of but still managed to call some pretty choice things in the course of my labours. That’s over 300 individual actions, which is going to take anyone quite some time. These came in two packets, so even sorting them took quite a while before you could even start. The side and end panels of the bed, in what I believe is called engineered wood, each come in two sections. Why? Not only would they be better in one piece, that’s eight fixing pieces per panel - completely unnecessary - send full lengths.
There were over 70 of a particularly awful screw-in fixing which, once inserted with an Allen key, formed a fixing point for a bolt. These were called some very unpleasant names by me! They were almost impossible to insert correctly. If you could get them to bite into the timber they invariably went in a bit squiff. In my opinion they should have been inserted by machine in the factory. The instructions were poor, and in one instance actually incorrect. Certain operations involved the screwing together of 3 layers of timber elements. This required the use of a clamp to achieve a good result, which was not mentioned.
I’m not displeased with the end result, which is why I’ve given it 3 stars - I’m sitting on it now - but I have yet to fit the gas struts to lift the mattress and access the storage section. I need a rest first!
26.10.26. I would just like to add that this company responded to my reviews, asked me for more detailed feedback, and thanked me for my constructive criticism by offering me a partial refund of over 20%, for which I would like to thank them once again. I thought this was both unusual and positive. What a pity more companies don’t respond to their customers like this.

The product received was good, however the assembly manuals were not good at all. We bought a module for three containers, the packages had assembly manuals for a module of two and for a module of one container, without instructions of how to connect the two sets. The website did not help. The experience did not make me satisfied. I Suggest the manuals for the three module be adapted

My package did not arrive although Vida said it was delivered. They sent a picture of the door they delivered to which had a glass panel and was white, my door is blue and of solid construction. I also have a video door bell which can prove the package was not delivered. They sent me a claim form to fill in which I did and they promptly sent back saying my address was in the wrong format. It was in exactly the format you would write your address. I sent it back in the format they wanted, they then sent it back saying my name was incorrect. It was 100% correct and in exactly the same way on the original form which they did not point out it was incorrect!
In my opinion they were trying their very best to frustrate me so I would go away. I rang Amazon who's app I purchased the item from and they're now dealing with the issue.
I would never order from this company ever again.

My Experience with the company is okay. We have bought several good items from there. However, I recently bought a hallway cabinet which didn't have a good assembly instructions. Also, the item itself didn't prrof to be the wood I thought it would be but rather compressed wood with plastic coating. It still looks nice but I was a but dissapointed. Delivery was on time and product came in intact.

I wish I had never purchased through this company. If I could give zero stars I would! I bought a tent for holidays. It said 3 days delivery (we were leaving on the Saturday) and I ordered it on Monday. So should have arrived Thursday. It arrived Sunday - by which time we were on holiday and had to purchase a second hand tent from FB marketplace.
On returning from holiday I opened the Vida parcel - the tent was packaged ok. We erected it in the garden to see what it was like - it was ok. Not great quality - but then we noticed 2 "snip holes" which looked like manufacturing damage - but we didn't want a tent with holes and tbh the quality wasn't great. So we opted to return. Thus begins the nightmare - we were paying through Klarna - so that had to be put on hold. Vida XL never responded to Klarna's communications. Then many emails between myself and Vida (they don't have a phone service that is manned for more than 2 hours a day) Vida offered multiple offers of coupons and discounts - no - I wanted my money back and the parcel collecting - they ignored this - I offered to pay the 7.99 collection fee to have the parcel picked up (this is stated in the returns section of their website.) still no agreement to collect parcel - next thing I know Klarna lifts the refund dispute and Vida get another £50 of my money!! For a faulty tent I don't want! So now I open an official complaint about Vida with Klarna and up to press (8 weeks after purchase) Klarna have put a hold on my account pending investigation. The tent is living in my lounge happily taking up 2ftsquare of floorspace and reminding me everyday how utterly pants Vida XL are. They take your money, never honour returns and are breaking the law. I used my "right to withdrawl" within the stated 14 days on their website, and yet I still have a holey tent, a £100 hole in my pocket and several lost hours dealing with Klarna, Vida and not getting on with my life. Would I recommend Vida? Absolutely not. Klarna, so far, yes - they have been helpful and as this is about my 5th purchase through them they know I'm a reliable customer.

Well I thought without looking at the reviews that it would be a decent store. But VERY VERY POOR QUALITY and actually for the price paid you expect so so much more!!! I ordered a bedsheet cover and matras cover which when I opened the package was disappointed , in short I would not recommend anyone to buy anything from here really not even worth if I would have gotten it for free. Also the return policy is horrible and there is no one to speak to other than a chatbot.

I bought an airbrush that got clogged in first use and broke when I tried to fix it. I left an honest Google review about it, also stating that I’m unsure how much of it was my fault and how much was default of the product. They responded and later contacted me by email, apologising and offering me a partial refund. This was something they totally offered freely, and I think that it shows a lot of customer care how they handled that. Which is why I am leaving a review now here.

Bought 2 steel cables for 3.2 ton strength. They arrived with 16mm cross section able to pull at least 32ton! Way too heavy. Cost of return shipment more than purchase cost. VidaXL, after a negative review on Trustpilot, Luana provided free return shipment and an immediate full refund. Excellent !

Terrible super expensive return policy!!! Never again!! You have to pay extremely high return costs yourself, and use their heavy package boxes adding to your own shipping costs.
You are not even allowed to drop it to a Vidaxl location store to reduce your shipping costs. Completely insane service

Good product, good price, fast shipment what more do you really want in a digital web shop ?

Terrible experience with this bed frame. The screws provided are not suitable, and there aren’t enough of them. The design also doesn’t fit properly. After fixing and tightening the screws several times, one of the screws came out of the large hole because it could not secure properly. The frame does not feel stable or well-designed, and the provided screws and fittings need to be improved.