Where do I start
Where do I start? Customer service is abysmal. Can't actually speak to a human, no phone number & can't even email about a complaint. Quick enough to take money but have to wait for a refund. There's even a Facebook page about how bad The Range is. Was returning a faulty item, they had several on the shelf, every single one of them was damaged in some way. How any member of staff was allowed to put the items out for sale is beyond me, the Autumnal Encased Friends Light is what I'm talking about.
Reply from The Range
Hi Julie Chorley,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to work towards a resolution regarding your faulty and cancelled orders.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to look into it.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we tried to resolve this.
Best wishes,
Tyrese
Customer Care Team
The Range