Reply from Vanquis
Hi Patricia - We are so glad to hear that we were able to assist you effectively during a challenging time. Your feedback means a lot to us.
Rachel - Customer Experience
PB
Patricia Bore
United Kingdom
Reviews
Review of Vanquis
Review of Zilch
It’s great because I can use my card…
It’s great because I can use my card anywhere. I have one complaint though. I introduced 2 people who have used their cards regularly but never received my reward. Also I’m paying for Zilch plus but not able to use it.
August 13, 2026
Reply from Zilch
Thanks for letting us know. We’re always looking at how we can improve our services at Zilch and, without your feedback, we wouldn’t be able to do this.
The best way to get in touch is via live chat or you can send us a message on Facebook, X (Twitter) or Instagram.
Thanks
Team Zilch
Review of Hotpoint
Couldn’t have gone smoother
Couldn’t have gone smoother. Kept informed at every stage. Even had a call from delivery driver 10 minutes before arrival. Very impressive I would highly recommend.
June 26, 2026
Reply from Hotpoint
We're so pleased to hear your experience was so smooth and that you were kept informed throughout the process. We appreciate your high recommendation!
Review of Zilch
I have found Zilch to be so handy to…
I have found Zilch to be so handy to use for purchases whilst waiting to be paid. Plus you can pause repayments to fit in with your own wages.
April 18, 2026
Reply from Zilch
We appreciate you taking the time to leave us a review. We’re so glad you’re happy. We’ll keep up the good work.
Thanks
Team Zilch
Review of Compare the Market
Review of Lowell
Reply from Lowell
Patricia Bore
This is fantastic to hear! Thanks for taking the time to share your positive experience.
Kind regards
Sara
Review of Stevensons Furniture
Beautiful showroom
Beautiful showroom, very helpful lady showed my husband & I everything available for our budget.
Communication was excellent.
December 9, 2024
Reply from Stevensons Furniture
Thank you for your lovely review! We're thrilled to hear you enjoyed your experience in our showroom and found our team helpful. It's great to know we could assist you in finding options within your budget. Excellent communication is something we strive for, and we're delighted it stood out to you.
Review of EDF
Email& Direct debit enquiry
Email& Direct debit enquiry. Our query was dealt with almost immediately in a professional way. The advisor was calm & polite which put me at ease as I was concerned about having to phone again about a similar problem.
September 16, 2024
Reply from EDF
Hello Patricia, thank you for your feedback. We’re glad the advisor handled your query professionally and made you feel at ease. Thanks, Martin.
Review of Yodel by InPost
Reply from Yodel by InPost
We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.