Gert Hazenberg

I returned the rental car in Valencia exactly according to Drivalia's instructions: I parked it at the designated location and handed over the key to a person designated by Drivalia. The car was undamaged at that time, which I can prove with photos and videos taken immediately upon return.
Subsequently, I received a damage claim of €517 for two instances of paint damage that were allegedly discovered 5.5 hours after the car had been returned. During that entire period, the car was under Drivalia's responsibility, not mine.
Despite emailing my photos and video evidence, Drivalia kept asking for proof, while my substantive questions went unanswered. It was as if they had not really read my emails. After submitting an official complaint, I was even told that there were suddenly four damages instead of two and was again asked to provide evidence. Furthermore, my email was not addressed in any substantive way.
Moreover, Drivalia states that a renter remains responsible for the vehicle until an employee has inspected it. In my case, that would mean well over 5.5 hours after the end of the rental period. This is not stated in the terms and conditions, nor was it ever explained to me when I picked up the car. Because you no longer have control over the car after returning it, I would never have agreed to such a condition.
Therefore, I asked by email where in the terms and conditions this is stated, or on what contractual or legal basis a renter can be held liable for damage that is only identified after the car has been properly returned. I also asked why the car was not inspected until 5.5 hours after its return.
Because the number of reported damages keeps changing and my questions remain unanswered, with no further responses to my emails, I have serious concerns about the way damage claims are handled and suspect that this may not be an isolated incident. I am surprised that insurers are not taking action on this.
If Drivalia fails to provide a substantive response, I will submit this case to the European Consumer Centre.
My advice: stay away from Drivalia.

Made a booking (CJT-160663557) with Carjet for the rent of a car in Faro (airport) for the period of 7 feb til 11 feb. The lady at the counter of Goldcar was very reluctant to take out additional insurance (while I had already taken out all-risk insurance separately). I found this unpleasant. The car itself was fine, although this Citroen C3 Aircross already had over 119,000 km on the odometer. The intake on February 11 went smoothly. To date (February 18), however, the credit card reservation has not yet been canceled... This should have already been arranged!

Net een reservering CJT-154012970 gemaakt voor autohuur van een week (31-10 tm 7-11) maar de ophaal en inlevertijd zijn niet correct overgenomen (10.30u ipv 15.00uur) Ik wil de reservering aanpassen maar dat lukt niet??? In de voorwaarden staat dat de auto binnen 4uur na de genoemde ophaaltijd moet zijn opgehaald anders vervalt de boeking en ben je je geld kwijt!
Ik heb nu een mail gestuurd en hoop dat er spoedig een reactie komt. Ik zal het vervolg hier melden, wordt vervolgd.

Vervolg dd 14 oktober: probleem is opgelost, carjet.com heeft de ophaaltijd kunnen aanpassen. Heel blij mee! Hartelijk dank voor het regelen Mariana.

Good staff, nice price (booked through EasyTerra), car had some minor damages but was ok to drive. Offcourse they try to sell you an extra insurance but after a 'no thanks' it was no problem. (Faro - 27/2 - 5/3 2023)