D Rogers

Took a journey today, same one I’ve taken before (same day, same time, same route) but it was 50% more.

I spend a lot of money on Careem every month - I get 1-2 takeaways a day, food shopping, cleaning, taxis and more but it’s no longer worth it.

With monthly Premium membership prices increasing, fare prices increasing, waiting fees increasing (still don’t know what that actually is) and no cash back on Quik shopping - it’s no longer the best option!

NOON AND AMAZON are better! So I’ll be taking my business to other apps.

I had an issue with my account billing and Dianne was helpful in sorting it out for me quickly and with great customer service. Thank you :)

Like others, I wish I'd read more reviews before signing up.
I had the Pro Plan, only made a few transactions on the app but then they blocked my card for some reason. I received a generic email from Support saying they'd downgraded my plan.
No reason was given, so I asked them to close my account and remove my details - still waiting for a reply.
Not sure why they closed it when I have a 999 credit score and a decent salary. All my other bank accounts are fine, no issues.
Not worth the time and their support is poor.

I love the concept and the buyers and sellers I interact with a really lovely as well.
However, I'm fed up of receiving automated responses to questions about lost parcels. It would be so nice to actually receive a reply from a human.
Vinted: there is a lot of competition out there and you seriously need to look at your customer service!

First time I had spoken to Godiva to enquire about making an overpayment. To begin with, they had my incorrect postcode and I had to repeat information over and over again to the customer service agent, who was losing patience with me, instead of the other way round.
Secondly, I wanted to clarify the maximum amount I could pay and wanted to double check the information on my account. Felt like my questions were an inconvenience to the agent I spoken to, her name was Harpreet.
If you're working in customer service, it's advisable to have to speak to customers in a nice manner as a minimum.