First time I had spoken to Godiva to enquire about making an overpayment. To begin with, they had my incorrect postcode and I had to repeat information over and over again to the customer service agent, who was losing patience with me, instead of the other way round.
Secondly, I wanted to clarify the maximum amount I could pay and wanted to double check the information on my account. Felt like my questions were an inconvenience to the agent I spoken to, her name was Harpreet.
If you're working in customer service, it's advisable to have to speak to customers in a nice manner as a minimum.