Ernest Pawlowski

Really happy with the variety of the photo sizes and competitive prices. Quickly and easy order and delivery process.

Writing on behalf of my mum. She was wrongly denied a refund after Sports Direct claimed she returned the incorrect item, which is untrue.

The customer service experience was a nightmare of being passed between unhelpful agents. The fundamental flaw is their returns process: they admit to receiving a returned package but say that it wasn't the correct product.

It's been a "their word against ours" situation where we the customer have had no power. My mum has lost her money and the products that she bought. Their return process lacks any accountability and has caused my mum stress and financial loss.

This is a warning to potential Moss Bros suit hire customers based on my extremely negative experience. I urge you to read the fine print very carefully, as the standard customer service you might expect does not apply to their hire agreements.

I ordered a suit hire at the Oxford Street East store on 5th May. Due to several issues (rushed appointment, no sizes available in-store to try on leaving me stressed about the fit, inconvenient collection times requiring changes due to a pre-booked holiday), I sought to cancel the order just four days later on 9th May, with the collection date still weeks away. My request for a refund was flatly refused, both in-store and by customer service.

Beware: Moss Bros will not make it clear that hire suit agreements offer effectively no right to cancel and receive a refund, even if attempted within days of ordering, let alone within the 30 days one might associate with standard retail returns. The digital receipt they issue is highly misleading, prominently stating a 28-day return policy for 'items bought', while burying the crucial hire exclusion ("For Hire and Custom Made returns, please refer to the Hire or Custom Made T&Cs") in smaller print. This lack of transparency is unacceptable.

They rigidly enforce their policy, offering no flexibility or understanding, even for a long-standing customer who has purchased multiple suits previously. I paid for insurance, which proved useless for cancellation. I have been left significantly out of pocket for a service I have not received and no longer require due to the poor initial experience.

Based on my experience, the hire service feels inflexible and the terms unclear. I cannot recommend their suit hire service. Approach with extreme caution and be absolutely certain before paying, as you will likely forfeit your money if you need to cancel for any reason.

Really polite and quick service.

Pickawood's customer service is absolutely outstanding! They went above and beyond to assist me with my order, answering all my questions patiently and providing valuable suggestions. Their dedication to ensuring customer satisfaction is truly remarkable. I highly recommend Pickawood for their exceptional service and willingness to go the extra mile!

Great concept, works well! Could use clearer instructions for first-time users. Unsure if items need labels or if scanning the code is enough.

Really good thank you! My order also came with a mouse mat which had a card sleeve size guide. What an awesome idea! Now I can always check what size sleeves I will need for all my cards.

The product I ordered was exactly what I was looking for and it arrived in perfect condition. I was also very impressed with the customer service. I had a question about the product and I received a reply within 24 hours. I would definitely recommend this company to others.

Really happy with the delivery service provided.

I'm really happy with all the devices - nest displays, thermostat and speakers. Ive written this review because I think that all the people who are happy with the product choose to not talk about their positive experiences. I would very much recommend their products - of course there are bits that could be made better and I think that they're slowly doing this as im part of the preview programme.