Tom

Avoid at all costs.

They are literally trying to find every possible excuse not to reimburse you. Even if you’ve been a loyal policyholder for years and have made very few claims, the moment you actually need them, they’ll look for reasons to deny your claim or even cancel your policy.

They refused to reimburse my CT scan and even my blood tests, despite these being clearly included in their preventive care package. It’s written in black and white in their own policy, yet they still try to avoid paying.

Their entire approach feels designed to find loopholes and avoid honoring legitimate claims. The goal seems simple: don’t reimburse customers whenever possible.

I’ll be looking for another insurer and warning others in my digital nomad community. I would never want to deal with this company again.

The monthly premium simply isn’t worth it. Save yourself the frustration and choose a company that actually stands behind its promises.

Tried several times to engage with their customer service, not being useful (Ravi), seriously over tracking and therefore overattributing, extremely expensive, i'm trying to figure out my options to probably switch to the oldway.

Avoid this insurance company at all costs.

I have been a customer for more than two years, faithfully paying my premium every single month. Taking your money is never a problem. However, when it comes time to reimburse legitimate medical expenses, the experience is completely different.

I recently underwent a CT scan and my claim was rejected. Despite providing explanations and following up multiple times, they continue to refuse reimbursement.

What worries me most is not even my own case. A friend of mine consulted a doctor for hemorrhoids and had reimbursement issues because they wanted additional details regarding the classification of the condition. The level of bureaucracy and the number of obstacles placed in front of policyholders is honestly shocking.

My concern is simple: if they are already making reimbursement this difficult for relatively straightforward medical situations, what will happen when you face a truly serious health issue?

Insurance is something you only discover the value of when you actually need it. Unfortunately, my experience has left me with very little confidence that this company will be there when it matters most.

I regret choosing this provider and will be cancelling my policy as soon as possible. Fortunately, I never had a major medical emergency during the time I was insured.

If you are currently comparing providers, my recommendation is simple: look elsewhere.

One of the worst insurance experiences I’ve had.

I could write much more, but I’ll keep it short: this insurance refused to reimburse my CT scan.

A CT scan can be a vital preventive exam, especially when it comes to detecting serious cardiovascular risks early. It can literally help prevent life-threatening events, including heart attacks.

And yet, they refused to cover it.

People should be aware before choosing this insurance. If they refuse to reimburse something as important as a CT scan, what do you think will happen if you need more serious or long-term medical care?

Don’t waste your money.

Do NOT order from Holafly.
I ordered an unlimited eSIM for China, and it kept stopping randomly with absolutely no explanation.

I contacted customer service multiple times and spoke with Emma, but she kept repeating the same scripted responses over and over. Totally useless and no real support.

This caused serious issues during my trip. An “unlimited” service that stops working is unacceptable.

I want my money back.

Super bracelets, super produits, arrivé à temps, on ne peut rien demander de plus, bonne première expérience :)

Une expérience vraiment catastrophique.
Les vêtements reçus sont mal coupés, mal taillés et d’une qualité très loin de ce que la marque prétend. J’ai vraiment eu l’impression de jeter mon argent par la fenêtre pour une simple hype autour d’un fondateur totalement déconnecté de la réalité.

Je voulais soutenir un entrepreneur et une marque qui semblait engagée, mais à la réception du colis, c’est une immense déception : les pièces sont franchement indignes du prix demandé.

Et au-delà des produits, ce qui m’a choqué, ce sont certains comportements et propos publics attribués au fondateur, qui m’ont mis extrêmement mal à l’aise et ont clairement renforcé mon souhait de ne plus jamais commander chez eux.

Une très mauvaise expérience, sur toute la ligne.

À éviter absolument. Ce gestionnaire a retenu des cautions de locataires sans jamais les reverser au propriétaire, alors même que j’en avais besoin pour couvrir des dégâts importants causés par des locataires problématiques. En trois ans de collaboration, j’ai dû faire face à de nombreux impayés, dégradations et situations sociales très délicates, car ce gestionnaire est extrêmement peu rigoureux dans la sélection des locataires. La gestion des dossiers a été tout aussi approximative : absence d’enregistrement Visale, absence de vérification des assurances des locataires, pertes de baux pourtant essentiels… Et j’ai découvert qu’il gérait des locations longue durée sans détenir la carte G, ce qui est pourtant indispensable. Je pourrais en dire bien davantage, mais je réserve le reste des éléments — tout aussi graves — à la procédure judiciaire que je compte engager.

Une belle communauté. De la valeur à foison et un bon administrateur (Hugo) qui facilite beaucoup de choses.

Great company, great service, great taste, too bad they are not present everywhere :)

I was recently informed by this company's sales team that they had "decided not to move forward" with my brand, citing volume and expectations as the reasons.

If we truly “weren’t a fit,” that should have been communicated after the initial or second call—not after several encouraging conversations that clearly indicated alignment. What seems to have shifted the tone was their lead time to the U.S.—initially quoted as 5 days. However, once I requested proof of this post–May 2nd (end of de minims), no follow-up was provided. A clear lack of transparency.

Regarding volume: their stated minimum is 500 monthly orders. I made it very clear that our volume exceeds that by more than three times. So from an operational standpoint, that explanation simply doesn’t hold.

As for the mention of “high expectations,” I would assume any professional company sets a high bar for itself and expects the same of its partners. It’s disappointing to see professionalism and clear communication framed as negatives. If this was my experience before working together, I can only imagine how things might have gone after. It seems they may prefer working with less demanding, more passive clients—which, in today’s environment, is both surprising and concerning for any serious operator.

What’s most frustrating is the time wasted—multiple calls, detailed follow-ups, and internal discussions—only to be dismissed with vague, shifting justifications.

As an active member of several 7- and 8-figure merchant communities, I’m sharing this review, so others can make informed decisions. In today’s fast-paced business landscape, no brand can afford to waste time on unclear or inconsistent partnerships.

Never disappointed, put customer at everything they do, love love Amazon!

It's been almost 2 weeks, I'm chasing them to give me my +$1000 they owe as I want to close my account with them.
They are holding money money and the worst thing they just don't answer anymore, it is a disgrace, I won't let things as they are, I want my money back!!!

Liam from their team was very reactive to solve an ongoing issue

when it's working it's great!

Never disapointed year after year i keep chosing Samsung products.

i)Une communication approximative, entraînant de nombreuses incompréhensions et litiges.
ii)Une plainte collective officielle déposée par le cabinet BEM à Paris (Me Anthony BEM).
iii)Un propriétaire ayant reçu une interdiction de gérer en Belgique.
iv)Son propre cousin, impliqué dans la société, a fini par quitter l’entreprise en raison des nombreux problèmes liés à la gestion des biens.
v)Plusieurs articles de presse relatant les difficultés rencontrées par de nombreux propriétaires, dont un article dans Le Parisien.
vi)Un bien vendu comme étant rénové, alors que ce n’était pas le cas lors de l’achat (preuves à l’appui).
vii)Des factures émises par des sociétés non enregistrées dans l'État du Michigan, pour des travaux qui avaient déjà fait l’objet d’une facturation un mois auparavant. Tous les 2 à 3 mois, les mêmes prestations étaient à nouveau facturées.
viii)Une soixantaine d’investisseurs réunis dans un groupe Facebook dénonçant des pratiques qu’ils estiment problématiques.
Dois-je vraiment en dire plus ? ⚠️ Soyez prudents, notamment avec leur nouvelle société, Smartinvestco.

a great customer service tool, even if its quite expensive

a game changer while traveling, keep up the good work!

Couldn't live without it!