GU

Guy

United Kingdom

Reviews

Review of UKRadiators.com


Rated 3 out of 5 stars

Unable to get an answer from them

Renovating a house and looking at installing many column radiators. Ordered one to try from UKRadiators that arrived promptly. Checked it and it appears to be all straight. The instructions say there are 4 brackets to fit, I have been supplied with 6. I have emailed them asking if I am supposed to fit 6 or 4. I've messaged several times on their online chat and I have been seeing a message for around 3 hours saying I am next in a queue and an agent will be with me shortly. Tried phoning but got put on hold. May have to try someone else for the rads in the rest of the house.

September 4, 2026
Unprompted review

Reply from UKRadiators.com

Hello Guy,
Thanks for taking the time to leave your review, and we’re really sorry we missed you on the live chat. We completely understand how frustrating it must have been to be waiting in the queue for so long.

Our phone lines have also been busier than usual, so apologies for the wait there too. If you do get through to the phone queue, you can usually press 2 to request a callback, and we’ll call you once you reach the top of the queue.

Regarding the brackets, we’d recommend using all 6 brackets supplied for this radiator. We’ve also contacted you directly to make sure everything is clear and to help with any questions you have.

We’re pleased to hear the radiator arrived promptly and we’d really appreciate the opportunity to get this sorted for you before you make a decision on the rest of the radiators for the house.

Kind regards,
UKRadiators.com

Review of Lampmasters.co.uk


Rated 3 out of 5 stars

NOT A UK COMPANY!

Found lampmasters.co.uk via google. Website all looked like an official UK business. Ordered some products only to find they took a while to come and had arrived from Europe. Feel a bit deceived and bit concerned as to whether they are paying UK Tax.

December 21, 2024
Unprompted review

Reply from Lampmasters.co.uk

Hi,

Apologies for the unclear communication.

We do pay taxes to UK, our UK VAT number is GB448188851.

Although we send everything from Denmark, all import charges, duty and taxes are included in the price you pay to us.

You can read more here:

https://www.lampmasters.co.uk/memployees

https://www.lampmasters.co.uk/contact-us.aspx

https://www.lampmasters.co.uk/customs-and-vat.aspx

https://www.lampmasters.co.uk/terms-and-conditions.aspx

Best regards,
Team Lampmasters

Review of Chronomics


Rated 1 out of 5 stars

worst company in the world

worst company in the world

First off We ordered a Green package for Ibiza via Tui as this was their preferred and cheapest option.

Ibiza then required a Pre departure PCR so we tried changing to a Green+ package. But it was too late and too close to the holiday so we had to use another provider for that separate test. Good job we did really as Chronomics are very unreliable.

Our chronomics Antigen tests did not arrive before our holiday. They said they were being dispatched but then suddenly their website changed to a delivery date of 2022!
The PCR tests remained as being dispatched on the date of our arrival back in the UK (17th)

on the 17th I received a message saying they will be delivered tomorrow (18th) but they eventually turned up on the 19th. But then I am unable to register the kits. The registration forms stop at a question of ''which passenger locator form reference does this test apply to" and it will not give me any options or allow me to proceed.

tried phoning this company lots over the past few weeks and there are no humans there just a voicemail or it diverts you to a TUI general line where no options are applicable and you have to stay on hold for several hours. Absolute Joke

July 20, 2021
Unprompted review

Reply from Chronomics

Hi Guy,

Thank you for your feedback.

I'm so sorry to hear about any issues you have had with your order!

Our customer success team are working incredibly hard getting through everyone's queries as quickly and efficiently as possible.

I can assure you, this was never our intention, we do take all of our feedback on board and we will certainly do our best to improve our services for the future.

Best wishes,
The Customer Success Team

Review of Blacks


Rated 1 out of 5 stars

Taking orders for items they don't…

Taking orders for items they don't actually have in stock. I ordered a premium bbq 3 days ago. I received an email telling me the item is not in stock so my.order has been cancelled. The item is still available to order on their website. Tried contacting customer services but they just send a standard reply about their website occasionally not showing true stock levels. Won't answer me as to why it is still showing in stock and they are taking orders still. Now I have to wait 3-5 days for a refund. So they have had my money for up to 8 days for no reason and I have missed out on purchasing the item elsewhere. Really poor way to run a business. I won't be using them or their sister company again.

June 4, 2021
Unprompted review

Reply from Blacks

Hi Guy,

Thank you for your review.

I am sorry to hear that your order was cancelled due to stock availability.

Where this usually happens, customers are able to select the same item of stock and place it in their basket. It is only when the warehouse goes to pick your order that we realise the item is out of stock. On those occasions, we may cancel items from an order if the stock is no longer available, as with yours. Although we do update our website regularly, there are occasions where it does not show real time stock.

Thank you for your feedback as this does help us to improve and we would love to see you as a returning customer and hope that you do shop with us again in the future.

Many Thanks,
Shauna
Blacks Online Review Team

Review of Lovense


Rated 4 out of 5 stars

Now have three lovense toys

Now have three lovense toys. Lush2, nora and diamo. Brilliant being able to play with her whilst I am stuck at work. Quite pricey but they are real good quality and fun. they keep making improvements to the ranges. Vibrations are very powerful. I can only put her lush on around one third power to keep it controllable. The long distance functions are brilliant. The diamo isn't as good. The hole isn't stretchy so it's a bit limited for use.

May 25, 2021
Unprompted review