You asked DPD. You lied and are your drivers are lazy. Got a message to say there was "no contact available" for a scheduled collection today. I have sat three feet from my front door all day and no DPD driver came here. What they failed to do was read a very clear notice at the front of the house which tells them exactly how and where to find my flat. Rubbish.
July 19, 2026
Reply from DPD UK
Thank you for bringing this to our attention. We are sorry you have not received an acceptable service from us. Understandably, you'd be frustrated in this situation. Please note that we have feed this back to the depot
Already raised a review telling me people how bad Box are but it's a chance for me to give you even more "how bad they" are updates. 1. Bought a screen 2. it was delivered smashed to smithereens I suspect by DPD 3. Sent all the pictures of the damage and screen 4. Advised Box can't issue a replacement until they damaged one is physically inspected, why I don't know. 5. I packaged up the broken screen and got a message saying DPD would collect this morning 6. DPD never turned up 7. Checked online, DPD said I wasn't here, I work three paces from my front door and have not left my desk all morning, they are lying. 7. So can't return the screen, can't get a replacement, can't get a refund. 8. I'm going to sue BOX. DO NOT BUY FROM THESE PEOPLE. UPDATE UPDATE Please ignore Box's reply it'a lie. They attempted only one collection today and DPD never turned up. There has been NO multiple attempts at collection. Just one and DPD never showed up today. Liars!
July 17, 2026
Reply from Box.co.uk
Dear Ian,
Thank you for bringing your feedback to our attention, and please accept our sincere apologies for the ongoing frustration caused by this situation.
We completely understand how disappointing it is to receive a damaged screen, and we share your frustration regarding the missed pickup by DPD. While courier attempts can sometimes encounter delays, our Customer Service team has already arranged multiple free-of-charge collection attempts for you and remains fully committed to getting this item back to us as quickly as possible.
To help us resolve this for you, we kindly ask for your cooperation in allowing us to retrieve the damaged unit. As soon as the screen is returned to our warehouse and inspected, we will immediately process your resolution - whether that is a replacement or a full refund - as requested.
Please reach out directly to our support team so we can coordinate a collection time that works best for you and get this sorted once and for all.
Purchased a screen for my computer. It arrived and the courier had been playing football with it. The screen was smashed and totally unusable. Took a million photos and then some more that Box requested. Asked for a replacement or my money back and now I'm told I'm going to have to wait over a week for an "inspection" the photos are 100% conclusive evidence and they are just trying to delay. Get the feeling that this a struggling business. Call centre in Pakistan full of nice people probably earning a pittance. But suspect they are told by their Western owners what they can do. Shout out to Harry (not real name I suspect, they have to adopt English sounding one's) who I think was genuinely trying to do the right thing but his evil capitalist masters pull the strings. Modern living it's great eh!
July 20, 2026
Unprompted review
Reply from Box.co.uk
Dear Ian,
As per your previous feedback left - Thank you for bringing your feedback to our attention, and please accept our sincere apologies for the ongoing frustration caused by this situation.
We completely understand how disappointing it is to receive a damaged screen, and we share your frustration regarding the missed pickup by DPD. While courier attempts can sometimes encounter delays, our Customer Service team has already arranged multiple free-of-charge collection attempts for you and remains fully committed to getting this item back to us as quickly as possible.
To help us resolve this for you, we kindly ask for your cooperation in allowing us to retrieve the damaged unit. As soon as the screen is returned to our warehouse and inspected, we will immediately process your resolution - whether that is a replacement or a full refund - as requested.
Please reach out directly to our support team so we can coordinate a collection time that works best for you and get this sorted once and for all.
They did what I paid them quite a lot of money to do..they tested my eyes and I bought glasses. The world hasn't changed. Life goes on. People still live in poverty. Politics is still a mess. It was just an eye test!
Update to Specsavers Reply. It my amaze you to know that I don't have a Facebook account, I don't have a X/Twitter account and I don't have an Instagram account. I do, however, have a carrier pigeon, if you give me your address I send you a message via Percy the Pigeon, is that OK?
July 7, 2026
Reply from Specsavers
Thanks so much for sharing this with us. We’d like to get a few more details so we can better look into your experience. Could you please send us a DM on Facebook, Instagram, or Twitter/X?
Useless. Tried to trade in an old laptop and get a voucher before I spent another £500 with them. No-one ever phoned me or replied to my messages. You can't phone them. Gave up and I'll go and pick my laptop up. Don't care if I never sell it. Won't trade with these people. 18.7.26 As always only got what I wanted after I had made a complaint. Can't get my head around trying to do business and not letting your customers phone you or email you. Why are you scared of the people that ultimately pay your wages and drive your profits.
July 17, 2026
Unprompted review
Reply from CeX/WeBuy - United Kingdom
Hi Ian,
Thank you for your review, and sorry to note that your recent trade-in experience did not go as expected.
We hope to provide prompt services, but there may be instances where longer wait times occur due to a higher number of items & complex nature of certain products queued for testing.
We apologise for any delays with your order. We also received your email pertaining to this matter, and rest assured, feedback has been shared with the store team.
Furthermore, I note that your order has been processed, which is good to see. If you need any assistance, feel free to write back to the same email thread, and we shall assist you.
What a waste of time. Give you a recommended valuation and then you get an email from a "specialist" advising you what reserve price to set. Way below what the actual value they've told you. If you disagree with the reserve price they set, they refuse to list it. Utter nonsense. Update - 18.2.26 OK Carwow I see your reply. My question is: why do you give an estimated price at all then. It's merely a ploy to get people to enter their details. Why do you not make it clear upfront and clearly that the estimated price will be assessed by a "specialist" and is subject to review, or that if you do not agree to their suggested reserve price they will refuse to list your car at all? Sellers need to be made aware of the entire process transparently before they go through the entire set up process. Of course you'll say it's in the small print, but come on, make it obvious from the start, don't hide it away.
February 17, 2026
Unprompted review
Reply from Carwow UK
Hello Ian,
Thank you for taking the time to share your feedback, and I’m sorry to hear the process felt frustrating.
The initial valuation shown when you create a listing is based on basic details such as the make, model, and mileage of the vehicle. It’s intended as a guide to give you a general idea of what similar cars have sold for in auction over the past few months. The reserve price, however, is set later by our specialists after reviewing the full listing in more detail, including photos, condition, service history, specification, and current market trends within the motor trade.
Because vehicles on our platform are sold directly to dealers rather than privately, the reserve price needs to reflect realistic trade values. Setting appropriate reserves helps ensure that dealers are willing to place genuine bids and keeps the marketplace fair and competitive for both buyers and sellers. For this reason, there are limits around how high a reserve can be set, as listings with unrealistic reserves are unlikely to attract interest and may lead to a poor overall experience.
We understand this can sometimes feel lower than expected, especially when compared to private sale values, and we appreciate that this may not suit everyone’s expectations.
Your feedback is important to us, and we’ll continue to use comments like yours to improve how we explain the process and set expectations more clearly.
Wouldn't bother if you want to deal with human beings, seem to only function online. Phoned three times, cut off first time, phoned again and asked for someone to call me, never did. Phoned again and was assured they'd call me, never did. Gave up. Won't re-engage. 29.6.25 UPDATE If Impra Charge are prepared to send me evidence of their phone issues then I'll happily retract the review.
September 24, 2025
Unprompted review
Reply from Impra Charge
Unfortunately, we experienced unexpected phone line issues during the time you tried to reach us, which meant we weren’t able to return calls as promptly as we normally would. We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This certainly doesn’t reflect the level of service we aim to provide.
We’d be more than happy to assist you with your EV charging enquiry and arrange a home survey at your convenience. Please feel free to contact us directly at 0333 335 5740 - contact@impracharge.co.uk, and we’ll ensure you receive the support you need without delay.
Update 2.4.23. Their resolution team have been in touch and my initial payment has been paid back. In fairness their follow up means that at least they do care. Hence I've increased their review stars. Original review here> wouldn't use these people. Only joined up a month ago and they've screwed up every time. I strongly suspect there's four people siting in a room just sub contracting everything they purport to do to someone else. Be very very careful before you commit to these people.
March 24, 2023
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
Hello Ian Brown,
Thank you for your feedback. We are sorry to hear of the difficulty you have experienced. A member of our Customer Resolutions Team has reached out to you to discuss this further.
Usually hate dealing with any company involved in Financial Services. I have to say Pension Works and Andrew were a refreshing surprise. Personable, collaborative and supportive. Highly recommend.
April 16, 2021
Unprompted review
Reply from Pension Works
Hi Ian, thank you for taking the time to share your positive experience with Pension Works, we really appreciate customer feedback as it helps us maintain an excellent standard of service to our customers. We are delighted that you found our service beneficial and have passed your comments onto Andrew and the team.