Mary Shine

Super helpful member of staff who returned my call at the time requested. Managed to sort out my order and delivery outside the UK in super speedy time.

From managing to locate a long forgotten Currencies Direct Account used many years previously, to awesome response times and great communication skills, the whole experience couldn't be faulted. Germaine Boselli along with other Team members were a delight to deal with.

Reviews cannot be trusted as Trustpilot make any negative reviews almost impossible to be uploaded. Tied into too many big organisations - in particular Managing Agents like Rendall & Rittner. Many peoples lives have been unduly affected by allowing 5 star reviews. My review of M&S will get through as done purely out of frustration at their website - M&S will sort it no doubt one seeing the review.

Unable to make an appointment for bra fitting service

Easy to use website, great communication re delivery and product well packed and received in good order

I bought Sumo Strip on the 15th November which was delivered in a timely manner. However, it has proved to be absolutely useless. Trying to take off the top layer is nigh on impossible in order to get the product to stick. I sincerely doubt its effectiveness in any case. Totally disappointment and would not recommend to anyone at all.

From purchase to delivery the service was excellent. Great communication on the part of the supplier and their delivery team were informative, helpful and delivered within the time frame allocated.

Ordered and paid for carpet on the 18th June which I was told at the time was in stock. Still waiting on carpet to be delivered. Almost impossible to get hold of the store as phone lines keep getting cut off - then call gets picked up by someone in the Mattress Department (the store I went to only sells carpets). When I did get through got palmed off that someone would be in touch to arrange delivery - got told this twice now and still no news. This is the second time to order carpet in less than two years - first installation went smoothly which gave me the confidence to use Carpetright again. From this experience, I would not recommend which is a shame given the ladies in the Charlton store are extremely helpful and clearly let down by their other colleagues.

Arrived on time and exactly as described.

Awesome service very quick and easy to re-order. Delivery within days and they even remind you when the filters need replacing again.

Outstanding is the only word I can use with regards to my experience of Haart's Maidstone. From the moment of registering and applying to view properties, their service has been truly a joy. From prompt responses to requests done on-line which most Agents appear to ignore, to keeping you informed and actually trying to work for you as well as their clients who have properties to sell, their professionalism in today's market makes them top leaders in my opinion. Shout out to Shelley Pattison who has put my faith back in this cut throat business.

Very easy service to use, professional and great at keeping up-dated on arrival times.

I was under the impression that leaving a review was with a reputable organisation. This however, does not appear to be the case as all Trustpilot do is refer you back to the person / org you are reviewing, clearly do not read the reviews on their own website and, more importantly would appear to be more interested in protecting the rights of the Orgs being reviewed than you who may have suffered from total incompetence.

I give one star due to their response on cladding issues and currently own a property by another builder whose managing agent refuses to answer re same. My first house was built by Barrett many years ago and whilst some snagging issues was in the main very happy with the build. I have since always looked to Barrett's when considering a new home and went in 2019 to one of their new sites near Canterbury (Barrett's do have a record). Since the reviews re cladding and their lack of assistance to owners, I will no longer ever ever consider a Barrett property again. More than happy to provide ownership details of previous property and current to Trustpilot who appear to be doing surveys on who is posting. Had there been an Option to vote Zero then that would have been mine. Shame on Barrett.

Trying to sell a 55% share in my property since 2019 - NHG first marketed the property incorrectly. Then sent round people who had not been validated as being able to afford. Very few viewings and most at night time. Marketed at the same time as another one bed property for far less money on their own website (I have proof) but refused to devalue my own. Forced into having to staircase to 100% by releasing pension funds and NHG declare a "You must complete by X date otherwise we will charge you". However, their own Solicitors will not respond to emails and now completion is looking unlikely yet NHG still refuse to respond. Do not buy a shared ownership with NHG as even if you wanted to stay with them they treat you as if you are nothing - constant change of Property Managers and if you buy new in a development and have defects guaranteed will be told out of liability. More to follow

Total refusal to answer two simple questions on their headed notepaper re cladding issues on my building at Royal Arsenal for a Bank which has resulted in me now losing my increase to my mortgage. Not acceptable to refer the Bank to the EW1S and it's covering letter if the Bank or it's Valuer are not happy nor is it acceptable to tell me to move my mortgage. Begs the question what do R&R let alone Berkeley have to hide when same valuer from Countrywide let slip one of our newer buildings has cladding issues? The advice given to me by R&R was to move my mortgage to another Bank that would accept the current EW1S supplied - why should I have to incur those costs when a simple Yes or No on letterhead was all that was required to the following questions

1. Has a review of the building, including the external walls, in relation to fire safety been carried out in accordance with the latest Government advice? YES/NO

2. Did the review result in any remedial works being required to the building? YES/NO

Aside from the above, R&R's management for shared ownership is minimal at least but we still pay their charges. Any upgrades done to the building are the cheapest of the cheap and take forever to be carried out. Treated like second class citizens.

I previously was President of an Urbanisation in Spain - we employed a Management Company for 101 houses where I or indeed any owner had access to them. As President, I could see the accounts at any given time - not so with R&R - constant rebuttal and deferral - actually that is a joke as they don't answer the telephone and rarely answer emails.

If you are looking for a Management Company then this is not the one to employ.

Well, this will be interesting as R&R have asked for my email and phone number which I have supplied. One would have thought they should be quite capable of hunting it down through their own system given I was totally open as to which of their developments I lived on. Lord knows when one of us annoy them or apparently don't follow their rules they appear to be able to find us no problem via the Concierge. More to follow I guess.

One further point is why are we unable to comment/collaborate on any of the other reviews people have written ? If R&R are to be transparent then surely nothing to hide as if a complaint/review has been rectified then the complainant would update ?