United Kingdom
Review of Northampton Reptile Centre
Brilliant customer care, great product, will continue to recommend
Reply from Northampton Reptile Centre
Hi Samantha.
We're glad to hear that we provided brilliant customer care and that you are happy with the product.
Kind regards
Jamie
Review of Santa Sorted
Brilliant customer care, wonderful selection of quality gifts.
I highly recommend this company, they bring back the Xmas magic.
Review of Sarah's Blessing
Absolutely appalled by the long time I've waited, and still no delivery.
Stock response given to repeated emails.
Reply from Sarah's Blessing
Hi there, could you please share your order details through sales@sarahsblessing.de and provide your payment proof, we couldnt identify any order with your shown name. Thanks
Review of Utilita
Very polite young man, who explained everything clearly and worked quietly and efficiently.
Reply from Utilita
Hi Samantha
We're really glad your experience with us was so smooth and pleasant. Thank you for your lovely review.
We'd recommend joining our Utilita Community Customer Forum, where you can ask and answer questions, and chat with other community members 24/7. To find out more and become a member, visit community.utilita.co.uk/forum
Jacob
Review of Evri
If I could give minus points I would.
This is a disgusting company that doesn't care about customers.
I've now been told they tried and failed to deliver it, which is a lie.
It's common knowledge that parcels get stolen, but that hasn't happened, unless it was by a staff member.
Totally repellent behaviour, please do not use them.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity
Review of SoSweet
Total incompetence.
Unable to fulfill a simple order, and refuse to answer multiple enquiries.
I advise everyone to shop elsewhere.
Reply from SoSweet
Hi Samantha
We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide, and we sincerely apologise for the lack of communication and any inconvenience caused.
We know how disappointing it is when expectations aren’t met, and we’d really like the opportunity to resolve this for you. Please reach out to us directly at email address 'hello@sosweetshop.co.uk' with your order details, and we’ll look into this as a priority.
Thank you for your feedback — it helps us identify where we need to improve. We're committed to doing better.
Review of Evri
Useless company.
Another day wasted waiting for deliveries from this pathetically inept company.
Multiple complaints raised, no response, and their robot chat just repeats rubbish that is of no help.
Please stay away from this so-called courier.
Once again, they're reported to the Ombudsman.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Review of Evri
This company is a pathetic waste of time that does not deliver.
Nothing but problems getting things delivered.
If you want a better review, DELIVER MY PARCEL!
Stay away from this company if you want satisfied customers.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Review of Tailorsgift
Absolutely disgusted.
Multiple emails that contradict each other, after repeatedly requesting a full refund due to their failure to deliver.
Still waiting for refund, or reply.
Stay away from this company.
Review of The Cornish Company
Review of Octopus Energy
Claire S was extremely helpful, and she was non judgemental, which was very very helpful as I suffer with anxiety.
She also added additional helpful info and support groups, and I'm very very grateful to her.
Review of Squishysquashyslimes
NEVER USE THIS COMPANY!
Having placed the order, the money came out of my account immediately...
I then waited, emailed, waited, emailed.... Repeat ad nauseum, no response, nothing.
Requested cancellation and refund, nothing.
Disgusting lack of care, a simple reply could have helped deal with the wait. The refusal to refund after cancellation was something they got away with by ignoring the request and sending the order.
As for that, only one slime out of four was usable, the other three being far too sticky to use.
ZERO stars, AVOID THIS SELLER!
Review of The Cornish Company
A beautiful taste of home.
As always, a lovely hamper of treats, in excellent condition. Loving the box design too.
Review of Northampton Reptile Centre
As always, excellent quality and very good packaging. Especially impressed by the info regarding cold weather bug care.
Recommended.
Reply from Northampton Reptile Centre
Thank you for shopping with us.
I'm glad to hear that your order arrived in good condition and you are happy with the delivery service provided.
We hope you continue to order with us.
Kind regards,
Northampton Reptile Centre
Review of Northampton Reptile Centre
Excellent quality, delivered on time. One happy beardie, and five happy chickens!
Reply from Northampton Reptile Centre
Thank you for your order with us,
I'm glad to hear that your order arrived swiftly and in good condition.
We look forward to your next order with us.
We hope your beardie and chickens enjoy this!
Kind regards,
Northampton Reptile Centre
Review of Northampton Reptile Centre
Reply from Northampton Reptile Centre
Thank you so much for your great review, we really appreciate it!
Kind regards
The team at Northampton Reptile Centre