Peter Smith

NEVER !!!! Buy anything from this shocking bad Company!!!!!! My product
Arrived & unfortunately some of the cleaning fluid had leaked out into the box, I emailed them to return the product & asked if they could email me
A bar code for them to pay for the return,
Despite 3 email requests!!!! So raised a charge back with my credit card Company to be refunded, People be AWARE ☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️

Why can’t all stores be like Robert Dyas?
Helpful, Cheerful & Caring Staff who go
Above & beyond there duty to help you,
What a Novelty these days as so many shops & Business’s alike could not care about you, I.e. poor Management which
Then reflects in a poor “ take it or leave it” attitude to the Customer, so I don’t take it, I leave that Company or Business as they could not care less if you stay or go!! Again Well done Robert Dyas 🙏

Well done Gardening Express, plants arrived on time, well packed, no damage
In transit & lovely, health looking plants,
Why can’t more Companies be like you 👍🙏

WOW!!! What an above & beyond Company to deal with. All Staff are extremely helpful & polite, Tif in Customer Services was excellent, why can’t all Companies be like this !!
Well done 👍

Attention: Ellie.

Many thanks for responding yesterday,
Can you kindly advise myself a timescale
Of when I may expect to hear from your
Customer Services Department please ?

I look forward to hearing from you,


Kind Regards,

Peter Smith.

Attention: Cara.

I have copied & pasted your reply to
Myself underneath this message.
The reference is as follows: CC56711730.
I am rather disappointed that you have
Used the phrase “ Alert the team of how
You are feeling” !! Emily in so called
Customer Services & your Accounts Manager is I can assure yourself they know exactly “how I am feeling”
LIVID with Anger on how I have been treated!! I am sure Cara that you will
Be able make them understand that if
You want to keep me as a Customer they
Need to re consider!! I look forward to hearing from you soon.

Kind Regards,

Peter Smith.



Reply from RAC Breakdown Cover
3 hours ago
Hi Peter,

As you have advised that you do not use any form of social media, can I ask you to send us your complaint reference beginning CC, so we can add all of your recent reviews to the case notes and alert the team of how you are feeling?

Thanks,

^Cara

Attention: Elle, thank you for your response, unfortunately I do not use
Any form of Social Media, your reference
#157251. I can advise yourself that
Emily in so called RAC Customer Care
Emailed me her Corporate Patronising response to my complaint on the 12th
June. I hope that this will help you to
Locate my account with yourselves &
I look forward to hearing from you soon.
I have also put the reference number in.

Kind Regards,

Peter Smith.

Hello Elle, thank you for responding to my negative review about the Company,
If you truly truly actually mean what you
Say from your heart then in order to restore confidence to me as a Customer of yours who is about to cancel the breakdown cover with yourselves is as asked in the first place to your Customer Service department to kindly offer a goodwill gesture to me because if you read there e mailed reply to myself you will see they actually admitted that the so called Customer Service I received was not up to your usual “High Standards”!!!!! So I await a response from you as you are the person who wrote the response to my Negative Review of your Company.


Kind Regards,

Peter Smith.

It’s Amazing that RAC breakdown cover
Do not even bother to respond to
Negative reviews, my breakdown was on the 1st May. they certainly do answer all those People that are happy
With the service you provide as I keep checking to see if they have even bothered to respond to my negative review of them, surprise, surprise they have not !!!DON’T TOUCH THEM WITH A BARGE POLE 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Unimpressed with the delivery driver
Who just dumped a heavy box on my
Doorstep, did not bother to ring the doorbell or knock at the door as I was
In the loft at the time which had a window looking into our courtyard &
I saw everything!!! Complained to head
Office who were not really interested in
My complaint, asked for a small good will gesture which they reluctantly gave me as a credit on my next purchase, asked for the credit to be put back on
My credit card which they said they would not do!! Obviously the overpaid &
Underworked Management could not be bothered if you are a loyal Customer or not !! So I now take my Business elsewhere, SHAME ON YOU 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Broke down at home on 1st May, waited
7 hours before mobile mechanic arrived
RAC Staff kept lying to myself that someone was coming out to fix the car,
You can as I believed at that stage contact them via RAC webchat, which is as I found out incorrect !! Launched an
Email complaint to so called Customer Service who in there reply were ARROGANT, CONDESCENDING & PATRONISING!!! do not sign up with them, they have a could not care less attitude !! AVOID AT ALL COSTS 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Do not touch this horrible Estate Agents,
The Orpington in Kent branch.
The Manager is ARROGANT, CONDESCENDING & PATRONISING!!
The Staff are like Lapdogs, they follow what there Master says & they are NOT
INTERESTED in answering your questions!!!! and they are very AGGRESSIVE in there telephone conversations !!!! Steer well clear of these charlatans!!!!!!

WoW !! What an excellent Company to deal with, Staff are caring, especially Jessica C who went above & beyond to check everything was going okay,
Why oh Why !!! Can’t more Companies be like you !!!! Well done and I would not hesitate to recommend this Company to anyone who wants to deal with a Company that actually cares about its customers, what a Novelty !!

So easy to order on the website & my
Partner was bowled over with the flowers

Do NOT !! touch this group with a barge pole !!
Do not go through the trauma that Francis Chappell of Orpington (part of Dignity Funerals group)put us through !!
One person whom apparently I am not allowed to name !! at the branch was and is totally incompetent!! my Mother passed away and then two days later my Sister also unexpectedly passed away. They left
My Sister in the local hospital morgue for
6 weeks !! It was only when the morgue contacted myself directly that I found out that my Sister had not been moved to lie with my Mother at the Funeral Home!!!! received an ARROGANT, CONDESCENDING, PATRONISING!! could not care less response from Head Office & the usual Corporate drivel, “
Lessons will be learned “ they never are !!!! Please !!! Don’t touch this group with a barge pole 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

These flowers were beautifully arranged & the recipient was truly “wowed” with
Them, thank you 🙏

As always, excellent products & delivered in a timely fashion 👍

Excellent experience all round right from the start, Craig & James the two
Fitters on the day were polite & worked
Above & beyond to sort out a few unforeseen circumstances, they put down covers on the carpets, and left everything clean & tidy, I honestly would
Have no hesitation in highly recommending this Company, if only more Companies were like yourselves,
Well done 👍

What more can I say ? Always ready to
Help, Staff that actually listen to a Customer, what a quaint notion in this
Day & age !!!!