Very straightforward process. Couple asked for donations to a honeymoon fund, and I was worried that everyone else could see what I'd given but it was a page just for me so it was private from everyb... See more
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Review summary
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This is the first time I have used Prezola and it was a good experience. It was easy to choose an item from the list, there was the option to pay a little extra for gift wrapping and a gift card with... See more
Company replied
This being my first time at using this website, I was very impressed at how easy and quick it was to use . A very positive experience. Also saves me time in not having to worry about sending money or... See more
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Website easy to navigate and particular page I wanted was easy to complete with gift of choice and other options such as a simple thing like a card to go along with the gift a nice touch.
Company replied
Company details
Written by the company
The UK's favourite wedding gift list. Epic honeymoon funds, stylish homeware, the latest tech, exciting experience days and so much more, all on one easy-to-use list.
Contact info
Unit 3 Ignition, Faraday Road, Dorcan, SN3 5FB, Swindon, United Kingdom
- www.prezola.com
4.6
Excellent
8K reviews
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Served a lovely purpose
Served a lovely purpose , thank you .
Whether or not the intended target in terms of those people to whom the present was sent have received the gift , obviously l have no idea .
This makes it difficult to rate your service of course . Cheers
July 14, 2026
Quick, easy, organised
Quick, easy, organised. Loved using Prezola for our Wedding Registry. Found it really easy to add custom products or create a fund for honeymoon activities. Customer service were also extremely helpful and friendly when I accidentally double-ordered some of our gifts and put it right for us quickly.
May 31, 2026
Great way to choose a wedding gift
It was easy to choose a gift within our budget, and the process was streamlined from start to finish
July 21, 2026
Easy to use.
July 21, 2026
Everything was easy and efficient.
July 20, 2026
All very quick clear and easy
July 20, 2026
May use AI-assist with repliesRead more
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Reply from Prezola
Thank you so much for your lovely 4-star review, Mr Atkinson! We're delighted to hear that you found our service quick, friendly, and efficient. Providing a smooth and enjoyable experience for our guests is always our goal, so it's wonderful to know we delivered.✨
Best Wishes,
Paige
Senior Customer Service Advisor
Reply from Prezola
Thank you for taking the time to leave us a review, John.
We're sorry to hear that you were disappointed by the administration fee applied to your cash fund contribution.
This fee helps cover the secure processing and management of cash fund contributions, ensuring that funds are safely received, held, and transferred to the couple. We understand that additional charges aren't always welcome, and we appreciate you taking the time to share your feedback.
Your comments are important to us, and we'll be sure to pass them on to the relevant teams as we continue to review our service and how we communicate our fees.
Thank you again for sharing your thoughts.
Best Wishes,
Paige
Senior Customer Service Advisor
I thought the extra cost of gift wrap
I thought the extra cost of gift wrap, card and delivery was a bit excessive when you are already buying an expensive gift
July 19, 2026
Reply from Prezola
Thank you for taking the time to leave us a review, Pamela.
We're pleased to hear that you chose Prezola to celebrate such a special occasion, though we're sorry to learn that you felt the additional charges for gift wrap, a greetings card and delivery were higher than you expected.
We appreciate that these optional extras do add to the overall cost of a purchase. Gift wrap and greetings cards are entirely optional, allowing guests to choose the experience that best suits their budget, while delivery helps cover the careful handling and shipping of gifts to our couples.
We really value your feedback and will be sure to share your comments with our wider team as we continue to review the experience we offer our customers.
Thank you again for taking the time to share your thoughts. 💚
Best Wishes,
Paige
Senior Customer Service Advisor
just easy
just easy. But please make it clear if names will be made clear if a user chooses no card.
July 13, 2026
Reply from Prezola
Thank you so much for your lovely 5-star review, Simone! 💛
We're delighted to hear that you found the experience nice and easy.
We also really appreciate your suggestion regarding guest names when no card is selected. To reassure you, even if a guest chooses not to include a commemorative gift card, their name and contribution details are still shared with the couple through their digital Thank You Manager, making it easy for them to see who has purchased a gift and send their thanks after the wedding.
Thank you for taking the time to share your feedback. We'll also pass your comments on to our Product team as we continue to improve the experience for both our guests and couples. ✨
Best Wishes,
Paige
Senior Customer Service Advisor
Reply from Prezola
Thank you so much for your wonderful 5-star review, Elma! 🌸We're so pleased to hear that you found your experience easy and efficient. That's exactly what we strive for, and it's lovely to know everything went smoothly for you.
Best Wishes,
Paige
Senior Customer Service Advisor
Very straightforward process!
July 20, 2026
Reply from Prezola
Thank you so much for your fantastic 5-star review, David! 💖
We're delighted to hear that you found the process so straightforward. Making it easy for our guests to celebrate life's special moments is exactly what we aim for, so it's lovely to know we delivered.✨
Best Wishes,
Paige
Senior Customer Service Advisor
Easy process to follow.
July 20, 2026
Reply from Prezola
Thank you so much for your lovely 5-star review, Nia! 💚
We're so pleased to hear that you found the process easy to follow. We work hard to make gifting as simple and enjoyable as possible, so it's wonderful to know you had a smooth experience! ✨
Best Wishes,
Paige
Senior Customer Service Advisor
I was very disappointed by all the add…
I was very disappointed by all the add on extras - delivery, wrapping a gift card ..
it makes gift buying very expensive!!
July 19, 2026
Reply from Prezola
Thank you for taking the time to leave us a review.
We're sorry to hear that you were disappointed by the additional costs during the checkout process. We appreciate that these can increase the overall cost of a gift.
Services such as gift wrapping and greeting cards are entirely optional extras, allowing guests to personalise their gift if they wish. Delivery charges are also clearly displayed during the checkout process before a purchase is completed, so customers can make an informed decision before placing their order.
We genuinely value your feedback and understand that these charges impacted your experience. We'll be sure to share your comments with the relevant team as we continue to review and improve our offering.
Thank you again for taking the time to share your thoughts.
Best Wishes,
Chloe
Customer Service Advisor
Reply from Prezola
Thank you so much for your wonderful 5-star review, James! 🌷
We're delighted to hear that your gift arrived so quickly and that you were pleased with its quality. It's fantastic to know you had such a positive experience, and we hope the happy couple loved their gift too. 💝
Best Wishes,
Chloe
Customer Service Advisor
Easy to use the site
Easy to use the site and have the gift delivered straight to the married couple. I would have liked a greater choice of gift wrapping and card, but that is a minor issue. Overall a very good experience.
July 12, 2026
Reply from Prezola
Thank you for taking the time to leave us a lovely 4-star review, Eileen! 🌷
We're so pleased to hear that you found Prezola easy to use and enjoyed the convenience of having your gift delivered directly to the happy couple. It's also great to know you had a very good overall experience.
We really appreciate your feedback about the gift wrapping and card options. We're always looking at ways to enhance our service, and comments like yours help us identify where we can improve. 💝
Thank you again for sharing your thoughts.
Best Wishes,
Chloe
Customer Service Advisor
Easy peasy!
July 10, 2026
Reply from Prezola
Thank you so much for your fantastic 5-star review, Katie & Michael! 🌷
We love hearing feedback like this! We're so pleased that you found Prezola "easy peasy" to use. Making gifting simple, quick, and enjoyable is exactly what we aim for. 💝
Best Wishes,
Chloe
Customer Service Advisor
Very easy to use
Very easy to use, great gift ideas with pictures helping to make a choice.
July 10, 2026
Reply from Prezola
Thank you for your fantastic 5-star review! 🌷
We're so pleased to hear that you found Prezola easy to use and enjoyed browsing our range of gift ideas. It's wonderful to know that the product photos helped you choose the perfect gift for the happy couple. 💝
Best Wishes,
Chloe
Customer Service Advisor
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