Michael Trottier

This my 3rd year in a row looking to buy hundreds of dollars worth of classroom supplies from Staples in Victoria Canada. The last 2 years, I walked in, loaded up my baskets, and effortlessly got my 10-15% discount by simply providing my school-based email address. This week, I went through the same routine, gave them my email, but NO DISCOUNT! NO-ONE at the store could help me. The next day, I went online and re-registered, using the very same info. The website clearly indicated "You're in!" I also checked old emails and found a a similar reply from 2 years ago: "You’re In! Welcome to the Staples Teacher Membership Program." So I went back to the store with the supplies I had bought, expecting to finally get the discount. WRONG! I got the multiple quests routine from the manager, blah-blah-blah! Meanwhile, I had experienced NOT A SINGLE GLITCH OR QUESTION from ANY cashier in my previous pourchases going back 2 full years! So I proceeded to return all 38 items I had bought for a refund, and then walked out of Staples for the VERY LAST TIME. STAPLES SUCKS!

Lame-ass delivery person left the package by the street at front gate instead of unlatching the walk-in gate and walking up 30m to the house to ensure a secure delivery. besides the visible latch, instructions are clearly indicated on the gate, as well as the home number to open electric gate.

Generally a very good user interface. This AM, however, at market open, however, due to I cannot not Sell/Buy any of my stocks"technical issues," "Try again later." WTF!?! Major disruptions! Also, often takes minutes to get real-time cash balance updates on the site

Nov 28 UPDATE: Following Ownkoti's lame, face-saving response here on TrustPilot, I have STILL heard NOTHING from them. Don't be fooled. ALL companies post this kind of lame response.

Ask yourself: If Ownkoti had responded appropriately to my original complaint, would I really need to post on TrustPilot???

_______________________________________________ I ordered and received a ginko leaf blanket, Color was not as bright or rich as in their online photo. Emailed the company to begin a refund. Kept getting "Mail undeliverable" messages. Finally, after several attempts, here was their reply:

"Dear customer,
We are sorry about that. Could you please send some pictures of the item you received for us to check more clearly about the problem? We’re willing to help.Sorry for any inconvenience that we caused.
Waiting for your reply."

So, days after sending them a picture of the blanket, they said the particular lighting conditions of the original photo may make the fabric appear different in person. OK, so? I STILL want a refund. After one subsequent email, I get an "encryption error" message. Weird! Now, after 2 more messages sent to them, more crickets! "Dear customer"? Really?

Michael J. Trottier
Victoria, BC

TOO MANY SPAM ADS from users (discord rooms, trading platforms, etc.). What a bloody hassle weeding through them!!!

Worst service experience EVER! First, I can't access my account, which already appears in my email account (!?!?), so why can't I just open it from there??? Second, I am offered to reset my password, but--SURPRISE!--no reset message can be sent to my email (tried 5X!). THEN, I tried accessing the online CHAT 4X: first time, and Indian named agent (no prejudice, just saying) who could not understand my first paragraph; second time, another Indian named agent (surprise!) took forever to reply to my typed messages (juggling multiple clients?); third and foiurth times (evening), no responses, service obviously overwhelmed!) But hey, so am I, and I'll NOT be paying my very late bill, and will be moving to another service... Dogs are loyal, Fido is NOT!

Need a "0" option to rate this p*ss-poor company!

No delivery after weeks and weeks. BS hit tracking. No response to complaint ticket. No phone number.

BOO on me for not being more careful! Don't let this happen to YOU!