Dhus

⚠️ Absolute Disbelief – Fraudulent and Unacceptable Practices ⚠️

I am in absolute disbelief about my experience shopping on this site.

Despite providing clear video and photographic evidence that one of the items I ordered was never shipped in the first place, I spent over a month chasing their customer service for answers. During this time, they ignored most of my emails or gave me false promises that “an answer would be provided the next day.”

When the answer finally came, this was their response:

“After further investigation, I regret to inform you that we are unable to offer a refund or replacement as we have confirmed that all items were dispatched to you. We are unable to provide photos of your parcel prior to dispatch as this is not a process we follow.”

I honestly thought this must be a joke. My video of opening the sealed parcel and photos of the contents—clearly showing the missing item—were dismissed outright, while they offered zero proof that the item was ever included. According to them, I should simply accept their word.

This is against basic consumer rights and EU online shopping law. The level of ignorance on one hand, and fraudulent claims on the other, is staggering.

Anyone considering buying here should be aware:
• You may end up paying for items you never receive.
• They do not follow proper quality control or internal checks.
• Their “investigation” process is nothing more than denying responsibility.
• Numerous recent one-star reviews confirm this is not an isolated case.

Whether this is a new sales tactic or whether their previous positive reviews were fake, I cannot say. What I can say is that this is absolutely unacceptable and potentially fraudulent.

🚫 STAY AWAY FROM THIS SITE AND ANY PRODUCT THEY SELL! 🚫


Ps. As you can see that talk about that they did something when there is no evidence about it. Saying about weight of products for 30 ml serum. Despite they never provide evidence, I am sure you dont have a scale which is sensitive on 30 g. And just for your information package till 2,5 kg for courier companies always will write 2,5 kg despite the amount. I am always surprised how much you can lie regarding whole situation. Provide evidence for you claims, then talk! Otherwise is just empty words!

As regular customer with golden status who orders every month I need to agree with all new one star reviews. I see that yesstyle become scam websites changing polices how to contact them, no emails, only contact formular, where you get copy paste massages. Then suggestion of chat which no one is available and not working at all. This was not like this months before. I ordered the items before and never had an issue. Now either one item is missing or I dont get delivery at all. I ordered the items and it was all in stock that in the end some are not in stock and I needed to wait to restock since 1st of April. Now today 7 weeks later I get that they will ship instead of express shipping for their mistake they send it normal wich means another 3 weeks to wait. When you contact them zero accountability and taking responsibility neither any compensation. I definitely after this experience going to competitors who treats customers with way more respect. No silent treatment and ignore.
Ps if you write below my comment customer service will contact me now that their new scam. No contact no anything as you can see by many many others.

Everything is fine IF goods are delivered in time and everything went well. But that doesnt work like that in reality.
Any fault regarding, missing articles or damaged good are still transferred to the customer to deal with shipping company. Which is actually responsibility of Aponeo, according to law.
So please skip this provider if you dont want to have more stress in life just cause you order something. There is way more responsible and reliable services elsewhere.
0 for customer support!!

Stay away from them!!! They dont refund you even you never received the parcel. And they refuse to do anything about it. Horrible! And never again!!!

As many customer here. My shipment was never delivered to me. Acording to dpd was delivered. When I talk to Nike they refused to refund the money and I need to pay for items I never received. Their explanation is dpd said u got the package that means you got the package. Despite there is no actually signature or anything that states that it is proof that it is delivered to me!
This is a joke and on top of that customer agent said, you dont need to bother to call we have your money, so if you want you can take legal actions we dont care even if you never buy with us.
This is despicable that braking the customer rights who is not responsible for shipment till he received it. And instead of solving this with shipping company they would rather loose customers.
HORRIBLE! STAY AWAY FROM THEM!!! THIS IS FOR NEWSPAPERS!

I never recived order. I tried several emails to contact someone but no so far is responding. Disappointing.

Update:
I advise anyone to not purchase here.
Despite that I never received the package and it was not my responsibility they refuse to issue refund.
Their mistake and bad business with shipment company transferred to customer.
Stay away from this!

Everything was it is written here is correct. I live in their building for 5 years now and still till this day didnt get correct bill for shady and scam operational bill for first year and years after that..
I am just not sure why no one didnt put this in news.. this is for government to react! It can not happen that everyone is unhappy.. so that means that there is a huge issue here. No answers, no nothing. Ever!

First avoid this company for several reasons.
-They products are not shipped neither for Nederland they are from China. Even tho they stamp label that are coming from Germany when by tracking you can see where they are coming from.
- Instead of 12-14 days I waited almost month to get my products.
- once they arrived they were all wrong size which you can check and compere with table on their web page. Also some products are missing.
Now they are refusing even to refund anything, neither pay for return costs neither to respond. Emails are blocked and can not come trough.

I am not sure is anyone aware but there is clear law in Europe, first for any product bought online you have right to return any item without any reason, and get full refund.
Also for all shipments above 40-50 euros in value they need to provide return label and pay for costs.
So despite that they want to fraud people not only by quality of products but also with avoiding the law regulations.
All of this so called positive reviews are paid. When most of the people have the same issue.
So this end up by taking the legal support and going with fraud case against them. It is very easy to claim all the damages since law is very clear inside EU. The part if they dont like or refuse to respond is their problem, so I suggest everyone the same. Also even Klarna now is pressing the charges against them for their business practice.

Ps. Whatever comment they leave now below mine it will not change that this is fraud company, and this sugar coating all situation.
Their refusal to answer after absolutely unprofessional and rude first email is disgusting sort to say!

Absolutely fraud of online service. Super unprofessional and rude. If you want to return the product they just refuse and ignore you email. You can not reach them at all over the phone. So whatever you buy it is gamble will you have return policy. Either way is against the law.
The many seller that they sell over their online shop has shady practice. Neither they respond and they dont even obey to the kaufland customer service.
This positive reviews are mostly from real.de before kaufland bought them.
In any case just avoid this if you are smart!!

Horrible.
I order a lot of staff. First some of them was never delivered and lucky that I check otherwise I would need topay for it.
Also when I did return again they tried to cheat me cause of they state that I sent less staff then I actually said by online return.

This fake positive comments about people from customer service this is paid.
Come on who goes to Trust pilot to write customer agent fake name here when they send you survey after each chat.
Avoid this store!!

This is disgusting customer service and whole company.
After I paid for sonos speaker they didnt work after 1 week, 3 months after I still wait for delivery, and now I am offered that I can cancel the drlivery. But who cares that I paid you 1500 euros, and that I never used your product. And no compensation for waiting or anything.
I am surprised by this positive reviews since it was also in newspapers about this cases. So stop faking this reviews by using ur employees to rate you positive and write lies here.
Cause I know at least 10 people who complained the same in one month.
Just close the shop or fire everyone and learn how to do the job!

Worst electricity provider in Germany. Zero help if you dont speak english neither on phone neither on email. And above all the rudest thing HANGING UP THE PHONE TO CLIENTS. I saw that only in Germany and I lived everywhere. Stay away from this company!

Fake positive reviews here. The worst customer service!!! You need to organize the back delivery for your items either way it the item that someone needs to pick it up since it is huge!!



Just avoid!!

The worst customer service in Germany!!!! Rude, unprofessional, racist and not helpful.
You wait forever till it is delivered and then or sad they said me until they decide when it will be delivered!! Damaged items and etc!!
AVOIDD

All of this good commentas are FAKE!!!!

AFTER 2 months they delivered the chair broken , when I tried to return it SILENCE. No answer anywhere for weeks! Then when they answer they said it passes one month agter order was placed you can not return. Ahah but it passed cause didi t delivered it.

And then again till this place they never answered!!!! THERE IS A WHOLE GROUP ON FACEBOOK AND EVERYWHERE WHERE YOU CAN READ WHAT THEY DO!! Disaster!!

The worst service ever. I am regular their customer! ORDER cca 20 TIMES AND NEVER WAS DELIVERED ON TIME, IT WAS DAMAGED, JUST FAKE PROMISES,NOT HELPFUL CUSTOMER SERVICE.. like zero our of 5 for rating!

This comments here I think they are fake!! As you can see anyone who had a problem with them, look their answer. The case is resolved they wrote!!

YOU CAN WROTE WHATER BUT MY CASE IS NOT CLOSED AND RESOLVED.
SO YOU WHO ARE THINKING TO BUY JUST DONT. You will get stressed from call, from returns, from organizing exchange deliveries. They delivered bed to me for 6 times and each time was damaged haha. I never aaw this low service..
THIS IS JOKE OF WHOLE COMPANY, their customer service and all. I ordered the same things from other stores and never had a problem and pay it even cheaper! Some of the brands they have fake names also so you can not even to find it, and probably who know who produce them!! BE VERY CAREFUL IF YOU WILL BUY HERE.
All what people wrote here is fake.
20 times man, 20 time each delivery. Promise after promise l. NEVER DELIVERED WHAT THEY SAY, and you pay all of it in the end!!!!!

Edited answer: look their comment in the end.. everything is delivered based on tracing number. I never left anywhere my tracking number so this is joke as I wrote above. JUST LIES.

This is or fraud or lie. Since they never reply on any emails. Here below is my email that I send and try to contact them anywhere.
The shoes are bad quality. From China arrived either way they put they are from UK online shop.
Still 2 months now. I can not return the ones I got which are much more smaller then size EU 45 and other I never recived. I even try to track it is wrriten that I got two of them but I didnt.

This is the worste ever experience. I hope they answer so we can finish this nightmare!!

Dear Sir/Madam,
I am contacting you again regarding my order.
Today I received the shipment after 2 months that I waiting for only one pair of shoes which is this yellow ones.
I want address to return them since they are too small and I want full refund for whole order.
I never recived this black and white ones and since it is more then 15 days as it was written I dont need.

Can you tell me how I can get my refund?
I need your answer now.

Kind regards,
Ante Markovina

Worst agency ever. Run from them and never rent apartment from them. There is no person who is not disappointed with them. And especially they are discriminating toward foreigner and with worse type of behavior. Awful

The rudest customer service ever. The company who fraud you all the time. The worst thing is that no one is checking do they follow the law. So all stays like before. Run from this!!